A511510 2009967-

Technical Service Bulletin
51 Vehicle inspection, protection removal, and detailing
51 15 10 2009967/13 October 27, 2015. Supersedes Technical Service Bulletin Group 51 number 15-09 dated
October 2, 2015 for reasons listed below.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
All
2012 - 2017
All
Not Applicable
Condition
REVISION HISTORY
Revision
Date
Purpose
13
-
Revised Service (Updated materials, part numbers, images, and procurement
instructions)
12
10/2/2015
Revised header data (Added model years)
11
9/30/2013
Revised Service (Removed reference to an archived TSB)
Instructions for vehicle inspection, protection removal, and detailing.
Technical Background
Not applicable.
Production Solution
Not applicable.
© 2015 Audi of America, Inc.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
Service
INDEX OF INFORMATION
• The detailer’s role
• Inspecting vehicle cover for damage (to be completed within 48 hours of delivery to dealership)
• Shipping damage
• Spin-woven covers, removal and disposal
• Rapguard removal and disposal, vehicle inspection, and residue removal
®
• Exterior body, wheels and tires
• Paint finish, inspecting for swirl marks
• Exterior glass, cleaning
• Interior, cleaning
• Additional information
Tip: Part numbers listed in this bulletin are for reference only. Always check with your Parts Department for
the latest parts information.
The detailer’s role
The impact you have on the Audi customer is immense. You play a vital role in delivering a perfect Audi to your
customers. The delivery process is exciting for our customers. Your attention to detail will give an Audi customer a
positive experience about his or her new car far beyond the first day of delivery. By preparing a perfectly-detailed
vehicle for your customer, you are not only meeting or exceeding your customer’s expectations, you are also
helping to eliminate any buyer’s remorse (the feeling of anxiety people experience after making a large or
important purchase).
To help you with your detailing role in the perfect delivery process, refer to the Audi Vehicle Detail Report. This
form can be found on ServiceNet.
Forms for the Perfect Delivery procedure can be viewed on ServiceNet and in the PDI chapter of the Audi Top
Service Process Guide in → AccessAudi.com
Unless otherwise instructed, the completed and signed checklist should be left in the glove box of the vehicle for
easy access by the Audi Brand Specialist (ABS).
Please know that you have a team behind you with excellent products and support to enable you to make a perfect
delivery each and every time!
By utilizing the following procedures, you will be able to exceed the customer’s expectations and deliver the finest
vehicle possible.
© 2015 Audi of America, Inc.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
Inspecting vehicle cover for damage
1. When the vehicle arrives at the dealership, leave the spin-woven cover on the vehicle until the cover can be
inspected.
2. Within 48 hours after arrival at dealership, inspect the complete spin-woven cover for damage.
If the spin-woven cover is damaged (torn, cut, etc.), remove the cover using appropriate steps to allow for
inspection of damage. If any shipping damage is found, see Shipping Damage.
Shipping damage
You must note the damage on the Carrier Delivery Receipt, including damage type, extent, and location. Failure to
note damage on the Carrier Delivery Receipt will result in non-payment of the repair.
Tip: For all transportation issues, refer to Chapter 5 of the Warranty Policies and Procedures Manual.
Spin-woven covers, removal and disposal
1. Unzip and fold cover toward center (Figure 1).
Figure 1. Unzip and fold cover.
© 2015 Audi of America, Inc.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
2. Roll cover upward (Figure 2).
Figure 2. Roll cover upward.
3. Insert fabric strip into tab provided to retain cover (if
applicable) (Figure 3).
Figure 3. Inserting fabric strip.
The door can be now be opened, making it possible to move the vehicle if necessary.
Note:
After it has been opened to allow driver access to move the vehicle, close the cover immediately to ensure
continued protection against contamination from industrial materials.
© 2015 Audi of America, Inc.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
4. With cover access door unzipped, folded and retained,
open driver’s door and remove cover from sill (rocker
panel) (Figure 4).
Figure 4. Remove cover from sill.
5. Remove tape from area adjacent to B-pillar (Figure 5).
Figure 5. Remove tape.
© 2015 Audi of America, Inc.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
6. Close vehicle door and zip up access door in cover
(Figure 6).
Figure 6. Zipped-up door cover.
7. Remove tape from area around windshield (Figure 7).
Tip: Tape removal should be performed slowly
and indoors after surface temperatures have been
allowed to stabilize within the given range. The ideal
body surface temperature for tape removal is 60°F
(15.5° C) to 80°F (26.6° C).
Figure 7. Remove tape from windshield.
© 2015 Audi of America, Inc.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
8. Fold out molded sections from within wheelhousings.
Shake out any debris that may have accumulated under
the molded wheelhouse sections before removing
(Figure 8).
Figure 8. Shake out debris.
9. Remove rubber (bungee) straps and their plastic hooks
from sills (rocker panels) (Figure 9).
A8 models: Remove 2 Kevlar bands and 4 plastic clips
at underbody section.
Figure 9. Remove rubber straps and hooks from
sill.
© 2015 Audi of America, Inc.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
10. With the aid of an assistant, lift cover from left and right
sides of rear bumper (Figure 10).
A8 models: Remove hooks from underside. Unzip cover
at trunk lid, remove inner bracket and close zipper.
Figure 10. Lift cover.
11. Fold up cover as shown (fold to roof center) (Figure 11).
Figure 11. Fold up cover.
© 2015 Audi of America, Inc.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
12. With the aid of an assistant, lift cover from front bumper
as shown (Figure 12).
A8 models: Remove hooks from underside.
Figure 12. Lift cover from front bummer.
13. Fold cover upward, as previously completed at rear of
vehicle (Figure 13).
Figure 13. Fold cover upward.
© 2015 Audi of America, Inc.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
14. Allow cover to rest on roof of vehicle while folding sides
up (Figure 14).
Figure 14. Allow cover to rest on roof.
15. Remove shipping cover with the aid of an assistant.
Note:
To avoid the potential for surface damage, do not remove cover without the aid of an assistant.
16. Dispose of the cover (preferably by recycling, to allow material recovery). Do not reuse the cover.
Rapguard® removal and disposal, vehicle inspection, and residue removal
Vehicles are shipped with Rapguard. This self-adhering plastic product is applied in certain areas of the vehicle
and is designed to provide protection from all types of possible damages.
Note:
Rapgard must be removed from the vehicle no later than six months after application. See sticker (location on
vehicle body varies) for detailed information.
1. Ensure that the vehicle is at room temperature. The ideal body surface temperature for Rapgard removal is
60°F (15.5°C) to 80°F (26.6° C).
If body surface temperatures are below 60°F (15.5°C) or above 80°F (26.6° C), then removal procedure should
be performed indoors after surface temperatures have been allowed to stabilize within the given range.
2. Rinse vehicle thoroughly with water to remove surface dirt or dust and to help stabilize body surface
temperatures.
3. Starting at the corners of each panel, carefully remove Rapgard from vehicle.
4. Dispose of Rapgard as normal plastic waste. If unsure about proper disposal procedures in your area, check
local regulations.
Vehicle inspection after Rapgard removal
Inspect painted surfaces either indoors under fluorescent lighting or outdoors under bright sunlight.
• If any scratches, dings, or dents are identified:
© 2015 Audi of America, Inc.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
Important: If any defects (scratches, dings, dents and other types of body damage) on the exterior are
identified, contact your supervisor and arrange to repair defects immediately. Repairs must be completed prior
to delivery.
• If paint discoloration is identified:
After removal of Rapgard, some vehicles may exhibit temporary paint discoloration or paint swelling caused by
moisture trapped under the Rapgard. The discoloration looks like shaded or dark magic marker lines. This
swelling will disappear with exposure to the sun or heat lamps within 2 – 3 hours. Severe paint swelling may
require 2 – 3 days to recover.
Tip: Do not buff or refinish paint for this condition.
Remove paint discoloration with a heat gun using the following procedure:
a. Hold heat gun approximately 3 inches away from affected paint surfaces and apply heat using slow
oscillating motions until discoloration is gone.
b. If discoloration remains, wipe the heated area with Isopropyl alcohol and repeat procedure to increase
surface drying.
c. If this process is not successful and discoloration remains, refer to TSB 2014055: 55 Paint spotting on top
surfaces.
After discoloration is removed, or if no discoloration was detected, inspect and remove any adhesive residue.
Rapgard adhesive residue removal
™
1. Remove light lines of adhesive residue with Perfect-It non-abrasive polishing products for light- or darkcolored vehicles.
™
2. Remove thick lines of adhesive residue with 3M General Purpose Adhesive Cleaner.
Note:
™
The 3M General Purpose Adhesive Cleaner is to be used solely for this purpose.
3M™ Machine Polish Swirl Remover for Dark Vehicles
Part Number
05996
Container Size
32 oz.
Order from:
Audi Touch Up Paint & Service Supplies
eStore
© 2015 Audi of America, Inc.
Page 11 of 20
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
™
3M General Purpose Adhesive Cleaner
Part Number
08987
Container Size
15 oz.
Order from:
Audi Touch Up Paint & Service Supplies eStore
Exterior body, wheels and tires
Body, cleaning
1. Wash and dry vehicle exterior.
Tip: Do not wash or dry vehicle in direct sunlight. Rapid water/soap solution evaporation may form water
spots on the paint surface.
2. Inspect interior floors and glass for water leaks.
3. Inspect paint surface, moldings and glass.
Important: If any defects on the exterior have been identified (scratches, dings, dents, and other types of body
damage), contact your supervisor and arrange to repair defects immediately.
™
3M Car Wash Soap
Part Number
38378
Container Size
5 Gallon
Order from:
Audi Touch Up Paint & Service Supplies
eStore
Wheels and tires, cleaning
1. Remove protective cover from wheels (if applicable).
2. Clean alloy wheels and tires. Alloy wheels can be cleaned with ease without damaging the finish.
™
3. Remove thick lines of adhesive residue with 3M General Purpose Adhesive Cleaner.
© 2015 Audi of America, Inc.
Page 12 of 20
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
Note:
™
The 3M General Purpose Adhesive Cleaner is to be used solely for this purpose.
™
3M General Purpose Adhesive Cleaner
Part Number
08987
Container Size
15 oz.
Order from:
Audi Touch Up Paint & Service Supplies eStore
Exterior finish, applying wax
Wax each vehicle prior to delivery to the customer.
Finish can be significantly improved without the use of harsh polishing compounds and high speed buffing. Either
™
™
™
3M Premium Liquid Wax or 3M Perfect-It Show Car Paste Wax may be used to wax the vehicle.
• To wax with 3M Premium Liquid Wax:
™
a. Gently apply a thin, uniform film to the paint surface using a terry cloth wax applicator, terry cloth towel or a
™
3M 05738 Foam Polishing Pad.
b. Allow to dry to a hazy finish.
c. Remove residue and buff to a high gloss.
• To wax with 3M
TM
™
Perfect-It Show Car Paste Wax:
a. Apply wax to panel-sized area (door, fender, etc.) using a firm circular motion.
b. Allow wax to dry to a hazy finish.
™
™
c. Use 3M Perfect-It III Detailing Cloth to polish the finish by hand.
© 2015 Audi of America, Inc.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
3M
™
05738 Foam Polishing Pad
Part Number
05738
Container Size
1
Order from:
Audi Touch Up Paint & Service
Supplies eStore
™
3M Premium Liquid Wax
Part Number
06005
Container Size
32 oz.
Order from:
Audi Touch Up Paint & Service Supplies
eStore
© 2015 Audi of America, Inc.
Page 14 of 20
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
™
™
3M Perfect-It Show Car Paste Wax
Part Number
39526
Container Size
10.5 oz.
Order from:
Audi Touch Up Paint & Service
Supplies eStore
™
™
3M Perfect-It III Detailing Cloth:
Part Number
06016
Container Size
6 Cloths per package
Order from:
Audi Touch Up Paint & Service Supplies
eStore
Paint finish, inspecting for swirl marks
Inspect vehicle paint finish for swirl marks.
• If swirl marks are not found, go to Exterior glass, cleaning.
• If swirl marks are found, contact your supervisor.
© 2015 Audi of America, Inc.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
Exterior glass, cleaning
Follow these directions to address residue, a rough surface, a snakeskin appearance, or streaking on the
windshield.
™
1.
Shake bottle of 3M Glass Polishing Compound to mix product evenly.
2.
Apply cleaner directly to outside of windshield on
both driver and passenger sides (Figure 16).
Figure 16. Cleaner applied to windshield.
3.
Using a clean, dry microfiber cloth (Such as 3M
™
Perfect-It III Detailing Cloth), vigorously clean
windshield with long, horizontal strokes (Figure
17).
™
Try to avoid applying product to window trim.
Figure 17. Cleaning windshield.
4.
Allow to dry until a fine film layer (haze) forms.
Tip: Drying time is based on ambient temperatures. Temperatures of 15°C or lower can extend drying
time.
© 2015 Audi of America, Inc.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
5.
Use a garden hose to rinse the windshield. Also rinse
any product that was inadvertently applied to the trim
(Figure 18).
Figure 18. Rinse and wipe windshield.
6.
With a clean, dry, microfiber cloth, dry and buff glass
to a clean shine (Figure 19).
Figure 19. Dry and buff windshield.
7.
With warm water, wet and ring out microfiber cloth. Wipe off any residue that made contact with trim or
rubber.
8.
Install permanent wiper blades or remove temporary wiper blades (as necessary).
© 2015 Audi of America, Inc.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
3M
TM
Glass Polishing Compound
Part Number
61009 or 60150
Container Size
1 Liter
Order from:
Audi Touch Up Paint & Service Supplies eStore
Engine compartment, cleaning
Wipe down engine compartment.
Tip: Do not use chemicals containing silicone.
Interior, cleaning
1. Clean all interior mirrors and glass (including sunroof if applicable).
2. Remove all trim protection, coverings, and decals.
3. Remove decals, stickers, and shipping labels.
Tip: Do not remove Air Bag Warning Triangle or Warning Labels.
4. Inspect all interior surfaces and compartments (including upholstery, sun visors, and headliner). Clean as
required (see below).
• On leather upholstery, see TSB 2004327: 74 Leather upholstery, cleaning tips.
5. Check for excessive grease on seat tracks and clean as necessary.
6. Vacuum carpet.
7. Check luggage compartment. Vacuum if necessary.
8. Check color match of front/rear floor mats.
9. Install mats, including locking clips/tabs if applicable.
10. Perform final inspection in daylight or under fluorescent light to ensure that the vehicle is free from visual
defects, and that it is completely clean.
11. Complete and sign the Detailers Inspection Checklist.
12. Place the completed checklist in the vehicle glove compartment.
13. Deliver the vehicle to the Sales Department.
© 2015 Audi of America, Inc.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
All Purpose Cleaner
Part Number
38351
Container Size
5 Gallon
Order from:
Audi Touch Up Paint & Service Supplies eStore
Additional information
• 3M , Perfect-It and Scotch-Brite are registered trademarks of 3M .
™
™
™
™
• Some 3M products are available in larger bulk quantities.
™
• 3M products are available through 3M direct or the Audi Touch Up Paint & Service Supplies eStore. Consult
your parts department for ordering.
™
™
Warning:
Always read and follow manufacturer Cautions and Warnings regarding use of products listed in this Technical
Service Bulletin.
Warranty
This TSB is informational only and not applicable to any Audi warranty.
Required Parts and Tools
See body of this TSB for materials.
© 2015 Audi of America, Inc.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
Additional Information
More information can be found in the following resources:
• TSB 2014055 55 Paint spotting on top surfaces.
• TSB 2004327 74 Leather upholstery, cleaning tips.
All parts and service references provided in this TSB (2009967) are subject to change and/or removal. Always
check with your Parts Department and service manuals for the latest information.
© 2015 Audi of America, Inc.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.