Bulletin 2012-6

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ROADSTER 2012­6 Possible Water Infiltration in Radio Module
(RT)_000030255_WCN61Y012S10_en
CAUTION: All involved customers must be notified, all involved units must be corrected as per instructions herein
Product:
Roadster
Bulletin type:
Warranty Campaign
Bulletin no:
2012­6 (rbg2012­007 en AG)
Revision no:
Revision date:
Campaign no.:
2011–0014
2012–0005
Publication date:
May 30th, 2012
Subject:
Spyder™ RT – Possible Water Infiltration in Radio Module
YEAR
2012
With a factory
installed radio
2011
With a factory
installed radio
All
MODEL
MODEL NUMBER
Spyder RT LTD
B9CA, B9CB, B9CC, B9CD, B9CE, B9CF, B9CG,
B9CH, B9CJ
Spyder RT Audio &
Convenience / Techno
A7CA, A7CB, A7CC, A7CD, A7CD, A7CE, A9CA,
A9CB, A9CC, A9CD A9CE
Spyder RT S
A4CA, A4CB, A4CC, A4CD, A4CE, A4CF, A4CG,
A4CH, A4CJ, B5CB, B5CC, B5CE, B5CF
Spyder RT LTD
B9BA, B9BB
Spyder RT Audio &
Convenience / Techno
A7BA, A7BC, A9BA, A9BB, A9BC
Spyder RT S
A4BA, A4BB, A4BC, A4BD, A4BE, A4BF, A4BG,
A4BH, B5BA, B5BC, B5BD, B5BE
Spyder RT
With a radio installed by
a dealer
All
SERIAL NUMBER
See attached
lists
All(1)
(1) Vehicles on which an accessory radio was installed before May 30th 2012 are covered.
NOTE: Kits (P/N 219 400 146) and (P/N 219 400 393) in inventory must also have the ANTENNA CABLE CONNECTOR
SEALING procedure performed when they will be installed on a vehicle.
PROBLEM
Possible water infiltration in the radio module leading to various issues.
A very limited number of units may already have sustained damage from water intrusion.
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SOLUTION
Inspect radio for damage due to water infiltration.
Seal the antenna cable.
Replace radio module if necessary.
REQUIRED PARTS FOR INSPECTION
Required part
DESCRIPTION
PART NUMBER
QTY
50 mm shrink tubing
710 003 388
1
NOTE: The cost of the shrink tubing is included in the flat rate. It will not be reimbursed separately.
REQUIRED PARTS FOR REPAIR
Required parts
DESCRIPTION
PART NUMBER
QTY
MODELS
Radio module
710 003 144
1
2010 to
2012
iPod cable(2)(3)
710 002 676
1
2011
(2) If radio module has to be replaced on a 2011 vehicle, order an iPod cable (covered by this campaign).
NOTE: Order parts only if the vehicle has to be repaired.
REQUIRED TOOLS
required tools
Heat gun
FLUKE 115 MULTIMETER (P/N 529 035 868)
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(3)
iPhone, iPod, iPod nano and iPod touch are trademarks of Apple Inc. registered in U.S.A. and other countries.
“Made for iPod” and “Made for iPhone” mean that an electronic accessory has been designed to connect specifically to iPod
or iPhone, respectively, and has been certified by the developer to meet Apple performance standards. Apple is not
responsible for the operation of this device or its compliance with safety and regulatory standards. Please note that the use
of this accessory with iPod or iPhone may affect wireless performance.
INSPECTION PROCEDURE
NOTE: If vehicle is equipped with a XM radio, also carry out Warranty bulletin 2012­7
Radio Module Current Draw Test
NOTE: Make sure the multimeter internal fuse is good before proceeding with this test.
1. Make sure the ignition key is OFF and the cluster is shut down.
2. In the front fuse box, remove fuse 6.
FRONT FUSE BOX
1. Fuse 6
3. On the multimeter, connect the red probe in the A connector.
4. Select DC A.
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NOTE: Make sure to use a range that allows enough precision.
5. Touch each fuse connector with the multimeter probes and wait for a reading to appear.
NOTICE
Do not insert multimeter probes in the fuse box terminals.
RADIO MODULE CURRENT DRAW TEST
Result
Action
.010 A (10 mA) OR LESS
Current draw is normal. Proceed with the rest of the bulletin
MORE THAN 10 mA (.010 A)
Replace radio module, then proceed with the rest of the bulletin
Electrical Connectors Inspection
1. Remove the radio access panel screws.
1. Screws
2. Radio access cover
2. Remove the screws shown.
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3. Slightly pry on the rear side panel and remove the radio access panel.
Disconnect passenger audio control (if equipped).
NOTE: Make sure the ignition key is OFF and the cluster is shut down before continuing procedure.
4. Disconnect the 32­pin connector (and 26­pin connector if applicable).
32­PIN CONNECTOR SHOWN
5. Check for signs of corrosion around terminals (on BOTH module and connector sides).
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MODULE SIDE VERIFICATION USING A MIRROR
1. Mirror
32­PIN CONNECTOR (MODULE SIDE SHOWN)
1. Corrosion
RADIO MODULE Electrical Connectors Inspection
Result
Action
NO visible sign of corrosion
Proceed with the rest of the bulletin (Radio module is good)
Visible signs of corrosion
Replace radio module, then proceed with the rest of the bulletin
Radio Module and Antenna Cable Compatibility Validation
Antenna cable Type Identification
1. Visually follow the antenna cable towards rear of the vehicle.
2. Identify the cable length as follows.
LONG CABLE (GOES DOWN TOWARDS REAR)
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SHORT CABLE (GOES UP TOWARDS REAR)
Radio Module Type Identification
Locate module part number.
LABEL ­ BACK FACE OF THE RADIO MODULE
1. Part number
Radio Module and Cable Antenna Compatibility
The following radio modules MUST be installed along with a LONG antenna cable:
­ (P/N 710 002 348)
­ (P/N 710 002 675)
­ (P/N 710 003 144)
In case of a mismatch, order a long antenna cable (P/N 710 003 154). Claim under normal warranty.
Antenna Cable Connector Sealing
NOTE: Kits (P/N 219 400 146) and (P/N 219 400 393) in inventory must also have the ANTENNA CABLE CONNECTOR
SEALING procedure performed when they will be installed on a vehicle.
1. Disconnect the antenna cable.
2. Check socket for corrosion.
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ANTENNA CONNECTOR
1. Corrosion
If corrosion is found, clean the socket using a wire brush and compressed air.
3. Pass the shrink tubing over the antenna wire (male connector side).
4. Apply 2 ml (.07 U.S. oz) of DIELECTRIC GREASE (P/N 293 550 004) on the antenna male connector.
1. Dielectric grease
2. Shrink tubing
NOTE: It is important that the tip of the connector is coated with dielectric grease.
5. Connect the antenna wire, making sure it goes all the way in.
6. Seal the connectors by heating the shrink tubing.
REPAIR PROCEDURE
Radio Module Replacement
To be carried out only if current draw test failed or corrosion was found on connectors.
Refer to the appropriate Shop Manual for procedure.
Additional information also available on service bulletin 2012­10.
In the case where a radio installed by the dealer has to be replaced, also refer to this bulletin to check if the iPod cable needs to
be replaced.
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WARRANTY
Submit a warranty claim using the following information:
For claiming procedure, refer to the DEALER/DISTRIBUTOR WARRANTY GUIDE.
2011 and 2012 Vehicles Equipped with a Factory Radio
Inspection
Inspect
2011 Models Campaign Number
2011–0014
2012 Models Campaign Number
2012­0005
Claim Type
Campaign Claim
Action
Inspect
Flat Rate Time
0.4
Expiry Date
December 31st 2014
If only the inspection was carried out, click in the INSPECT check box.
Inspection and Repair
Inspect and repair
2011 Models Campaign Number
2011­0014
2012 Models Campaign Number
2012­0005
Claim Type
Campaign Claim
Action
Inspect and repair
Flat Rate Time
0.8
Expiry Date
December 31st 2014
If part was replaced, click in BOTH the INSPECT and REPAIR check boxes.
2010 to 2012 Vehicles Equipped with an Accessory Radio
(Installed by a Dealer)
Submit a warranty claim only for radios that were already sold and installed.
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No warranty claim will be accepted for parts that are still in your inventory.
In BOSSWeb, under the SERVICE tab, select PARTS CLAIM.
In PARTS CLAIM:
­ Fill Repair ORDER NUMBER
­ Select the PRODUCT LINE: Roadster
­ Leave AUTHORIZATION NUMBER empty
­ In PART TYPE, select Over the counter
­ Enter the vehicle SERIAL NUMBER
­ Enter the accessory PURCHASE DATE
­ Enter the accessory FAILURE DATE
­ Enter the accessory REPAIR COMPLETION DATE
­ In NATURE OF DEFECT, enter: "Spyder RT Radio Module, Warranty Bulletin 2012­6"
­ In TROUBLE PART NUMBER, enter (P/N 710 003 144)
­ In SYSTEM CODE, select 11
­ In TROUBLE CODE, select "W02, (accessories) after installation"
In PARTS REQUIRED FOR REPAIR section
­ If radio did not require replacement, leave empty
­ If radio module required replacement, enter quantity 1, enter P/N 710 003 144 (radio module)
­ If as per service bulletin 2012­10, an iPod cable is required, vehicles also enter quantity 1, (P/N 710 002 676) (i­Pod
cable)
In LABOR ONLY section
­ If inspection only procedure was performed enter, 0.4 hours of labor
­ If inspection and repair procedures were performed enter 0.8 hours of labor.
Mandatory Parts Return
Dealers and distributors are required to return removed parts to support their claims.
Part Description
Radio Module
Shipping Addresses
USA DEALERS
BRP
c/o Warranty Department
7575 Bombardier Court
Wausau, WI 54401
CANADIAN DEALERS
BRP
Warranty Parts Inspection Center
565 de la Montagne
Valcourt, QC, J0E 2L0
OTHERS COUNTRIES
Contact your local distributor
or BRP Regional Office.
Warranty Shipping Address Decals
Warranty shipping address decals can be ordered if needed.
country
p/n
U.S.A.
480 901 601
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Canada
484 500 001
SERIAL NUMBER LISTING OF 2011 INVOLVED VEHICLES
Model: A4BA
From
From
From
From
From
From
From
From
From
From
From
000541 to 000552
000589 to 000612
000661 to 000696
000745 to 000780
000793 to 000852
000901 to 000936
000997 to 001032
001057 to 001092
001105 to 001140
001147 to 001158
001171 to 001188
Model: A4BB
From
From
From
From
From
From
From
From
From
From
000553 to 000576
000613 to 000624
000637 to 000660
000721 to 000732
000853 to 000864
000937 to 000972
001033 to 001044
001093 to 001104
001159 to 001170
001189 to 001224
Model: A4BC
From
From
From
From
From
From
From
From
From
From
From
000759
000807
000831
000951
000999
001095
001203
001275
001407
001467
001509
to
to
to
to
to
to
to
to
to
to
to
000782
000818
000890
000974
001046
001142
001238
001310
001442
001502
001532
Model: A4BD
From 001143 to 001154
From 001263 to 001274
Model: A4BE
From
From
From
From
From
From
From
From
From
From
From
001225
001273
001345
001429
001537
001633
001729
001825
001921
001993
002089
to
to
to
to
to
to
to
to
to
to
to
001236
001284
001380
001452
001584
001644
001764
001860
001956
002040
002136
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From 002155 to 002178
Model: A4BF
From
From
From
From
From
From
From
001201
001285
001513
001645
001813
001909
002191
to
to
to
to
to
to
to
001212
001308
001536
001656
001824
001920
002202
to
to
to
to
to
to
to
to
to
to
to
000338
000494
000578
000656
000674
000734
000842
000890
001034
001058
001082
to
to
to
to
to
to
000242
000386
000626
000698
000854
001094
to
to
to
to
to
001260
001488
001632
001884
001992
Model: A4BG
From 000243
From 000387
From 000543
From 000627
From 000658
From 000699
From 000771
From 000855
From 000903
From 001047
From 001065
001095
Model: A4BH
From
From
From
From
From
From
000231
000375
000615
000687
000843
001083
Model: A7BA
From
From
From
From
From
001249
001465
001609
001873
001981
Model: A7BC
From
From
From
From
000795 to 000806
000915 to 000926
001167 to 001190
001347 to 001382
Model: A9BA
From
From
From
From
From
From
From
001261
001309
001489
001705
001777
001885
002041
to
to
to
to
to
to
to
001272
001344
001512
001728
001812
001908
002064
Model: A9BB
From 001213 to 001224
From 001585 to 001596
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Model: A9BC
From
From
From
From
From
From
From
From
000819 to 000830
000891 to 000914
000975 to 000986
001047 to 001082
001155 to 001166
001239 to 001250
001311 to 001346
001443 to 001466
Model: B5BA
000537
From 000577 to 000588
From 000625 to 000636
From 000697 to 000720
From 000733 to 000744
From 000781 to 000792
From 000865 to 000900
From 000973 to 000996
From 001045 to 001056
From 001141 to 001146
Model: B5BC
From
From
From
From
From
From
From
From
000783 to 000794
000927 to 000950
000987 to 000998
001083 to 001094
001191 to 001202
001251 to 001262
001383 to 001406
001503 to 001508
Model: B5BD
001190
From 001237
From 001381
From 001453
From 001657
From 001957
From 002065
From 002137
to
to
to
to
to
to
to
001248
001392
001464
001692
001968
002076
002148
to
to
to
to
to
to
to
000374
000542
000614
000686
000770
000902
001046
Model: B5BE
000183
000185
000189
000192
000194
000213
000219
000223
000230
From 000339
From 000495
From 000579
From 000675
From 000735
From 000891
From 001035
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From 001059 to 001064
Model: B9BA
From
From
From
From
From
From
From
From
From
From
From
000001
000008
000387
000831
001083
001239
001419
001551
001707
001839
001983
to
to
to
to
to
to
to
to
to
to
to
000006
000278
000782
001058
001226
001370
001502
001658
001790
001970
002058
to
to
to
to
to
to
to
to
to
to
000386
000830
001082
001238
001418
001550
001706
001838
001982
002136
Model: B9BB
From
From
From
From
From
From
From
From
From
From
000279
000783
001059
001227
001371
001503
001659
001791
001971
002059
SERIAL NUMBER LISTING OF 2012 INVOLVED VEHICLES
Model: A4CA
000001
From 000026 to 000085
From 000194 to 000253
From 000338 to 000397
From 000422 to 000481
From 000650 to 000697
From 000818 to 000889
From 001022 to 001069
From 001118 to 001165
From 001190 to 001249
From 001310 to 001369
From 001382 to 001417
From 001454 to 001489
From 001574 to 001597
From 001658 to 001693
From 001718 to 001753
From 001826 to 001861
From 001886 to 001945
From 001982 to 002077
Model: A4CB
From
From
From
From
From
From
From
000086
000254
000398
000698
000890
001070
001250
to
to
to
to
to
to
to
000097
000265
000421
000709
000901
001093
001261
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From 002078 to 002089
Model: A4CC
From
From
From
From
From
From
From
From
From
From
From
From
From
000013
000109
000169
000409
000481
000673
000697
000781
000865
000913
000949
001009
001081
to
to
to
to
to
to
to
to
to
to
to
to
to
000072
000132
000360
000456
000612
000684
000768
000840
000900
000936
000984
001068
001116
to
to
to
to
to
000012
000108
000168
000372
000408
Model: A4CD
From
From
From
From
From
000001
000097
000157
000361
000397
Model: A4CE
From 000542 to 000565
From 001166 to 001177
From 001598 to 001609
Model: A4CF
From
From
From
From
000373
000637
000901
000985
to
to
to
to
000396
000648
000912
000996
Model: A4CG
From
From
From
From
From
From
From
From
From
From
From
From
From
From
From
From
From
From
000001 to 000036
000121 to 000180
000289 to 000336
000409 to 000456
000505 to 000624
000697 to 000732
000817 to 000864
000889 to 000948
000985 to 001044
001069 to 001104
001141 to 001188
001285 to 001296
001309 to 001344
001369 to 001392
001417 to 001464
001501 to 001548
001609 to 001656
001681 to 001716
Model: A4CH
From 000037 to 000060
From 000625 to 000636
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From 000733 to 000744
From 001345 to 001356
Model: A4CJ
From 000097
From 000493
000805
From 000807
From 001549
to 000120
to 000504
to 000816
to 001560
Model: A7CA
From
From
From
From
From
From
From
000098
000290
000722
000950
001430
001526
001778
to
to
to
to
to
to
to
000109
000301
000745
000973
001441
001537
001789
Model: A7CB
From 000566 to 000577
Model: A7CC
From
From
From
From
From
From
From
From
From
From
From
000217
000385
000649
000757
000877
001057
001213
001297
001465
001669
001729
to
to
to
to
to
to
to
to
to
to
to
000228
000408
000660
000768
000888
001068
001224
001308
001476
001680
001740
Model: A7CD
From 000181 to 000192
From 000637 to 000648
Model: A7CE
From 000205 to 000216
Model: A9CA
From
From
From
From
From
From
From
From
From
From
From
From
From
From
From
000002 to 000025
000170 to 000193
000326 to 000337
000494 to 000505
000614 to 000649
000782 to 000817
000998 to 001021
001178 to 001189
001262 to 001273
001286 to 001297
001490 to 001513
001550 to 001573
001646 to 001657
001694 to 001717
001814 to 001825
https://brp­­c.na13.visual.force.com/apex/Article_Detail_Warranty_Bulletin_Print?id=kAA30000000GmtQ&lang=en_US#googtrans(en|en)
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From 001874 to 001885
From 001970 to 001981
Model: A9CB
From
From
From
From
From
From
000158
000314
000986
001298
001538
001802
to
to
to
to
to
to
000169
000325
000997
001309
001549
001813
Model: A9CC
From
From
From
From
From
From
From
From
From
From
From
From
From
From
000073 to 000096
000253 to 000288
000457 to 000492
000661 to 000696
000769 to 000804
000961 to 000984
001105 to 001128
001189 to 001212
001261 to 001284
001357 to 001368
001405 to 001416
001477 to 001500
001597 to 001608
001741 to 001751
Model: A9CD
From 000530 to 000541
Model: A9CE
From 000061 to 000072
From 001717 to 001728
Model: B5CA
From
From
From
From
From
From
From
From
From
From
000110 to 000133
000266 to 000289
000578 to 000589
000710 to 000721
000902 to 000949
001274 to 001285
001418 to 001429
001610 to 001633
001754 to 001777
001946 to 001969
Model: B5CB
From
From
From
From
From
From
From
From
From
From
From
000241 to 000252
000337 to 000384
000746 to 000756
000865 to 000876
000949 to 000960
001045 to 001056
001129 to 001140
001237 to 001260
001393 to 001404
001561 to 001596
001657 to 001668
https://brp­­c.na13.visual.force.com/apex/Article_Detail_Warranty_Bulletin_Print?id=kAA30000000GmtQ&lang=en_US#googtrans(en|en)
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Model: B5CC
From
From
From
From
From
From
From
From
From
From
000073
000133
000457
000613
000649
000685
000841
000937
000997
001069
to
to
to
to
to
to
to
to
to
to
000096
000156
000480
000636
000672
000696
000864
000948
001008
001080
Model: B5CE
From 000229 to 000240
Model: B5CF
From 000769 to 000780
Model: B9CA
000001
From 000003 to 000086
From 000123 to 000170
From 000183 to 000374
From 000423 to 000434
From 000795 to 000830
From 000915 to 000942
From 000944 to 000950
From 001047 to 001130
From 001191 to 001238
From 001311 to 001334
From 001347 to 001358
From 001383 to 001394
From 001443 to 001454
From 001503 to 001526
From 001552 to 001575
From 001624 to 001635
From 001660 to 001683
Model: B9CB
From
From
From
From
From
From
From
From
000087 to 000122
000171 to 000182
000375 to 000398
001179 to 001190
001359 to 001370
001467 to 001490
001527 to 001539
001684 to 001706
Model: B9CC
From
From
From
From
From
From
From
From
From
From
From
000049
000193
000457
000481
000521
000769
000829
000925
001333
001429
001501
to
to
to
to
to
to
to
to
to
to
to
000156
000420
000468
000519
000744
000816
000912
001284
001416
001488
001536
https://brp­­c.na13.visual.force.com/apex/Article_Detail_Warranty_Bulletin_Print?id=kAA30000000GmtQ&lang=en_US#googtrans(en|en)
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From 001561
From 001633
From 001741
From 001757
From 001764
001771
to
to
to
to
to
001620
001704
001755
001762
001768
to
to
to
to
to
to
to
to
to
000048
000192
000828
000924
001332
001428
001500
001632
001740
Model: B9CD
000001
From 000003
From 000157
From 000817
From 000913
From 001285
From 001417
From 001489
From 001621
From 001705
Model: B9CE
From
From
From
From
From
From
From
From
From
From
From
From
From
From
From
From
000399 to 000422
000435 to 000530
000603 to 000638
000663 to 000770
000831 to 000914
000963 to 000986
000999 to 001046
001131 to 001178
001239 to 001310
001335 to 001346
001371 to 001382
001407 to 001442
001491 to 001502
001540 to 001551
001576 to 001623
001636 to 001659
Model: B9CF
From 000639 to 000662
From 000987 to 000998
Model: B9CG
From 000579 to 000602
From 000783 to 000794
From 001455 to 001466
Model: B9CH
From
From
From
From
000421
000469
000745
001537
to
to
to
to
000456
000480
000768
001560
to
to
to
to
000578
000782
000962
001406
Model: B9CJ
From
From
From
From
000555
000771
000951
001395
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