SSM58558

TOPIx - SSM58558 - Guidelines for Submitting a Brake Noise EPQR
Reference
SSM58558
Models
E-PACE / X540
Page 1 of 2
F-PACE / X761
F-TYPE / X152
XE / X760
XF / X250
XF / X260
XJ / X351
XK / X150
Title
Guidelines for Submitting a Brake Noise EPQR
Category
Chassis
Last modified
27-Oct-2017 00:00:00
Symptom
301000 Service Brake System
Attachments
11Guidelines for a Brake Noise EPQR1.doc (11Guidelines for a Brake Noise
EPQR1.doc)
Content
Issue: Submitting a Brake Noise EPQR
Cause: Under Investigation
Action: With all customer complaints of a brake noise concern where there is no
published repair in a TSB or SSM, we request an EPQR is submitted for every
occurrence based on the following guidelines:
A) please attach a video and/or sound recording of the brake noise to your EPQR. Note:
many current smart phones produce desired MP4 video/sound files that are of great use
to Engineering. Engineering has sophisticated frequency analysis equipment that has
been used to resolve prior issues that now have published fixes in service bulletins.
Note: A repair operation has been created to reimburse technicians for investigating and
reporting brake noises. To claim this, the EPQR must have a sound file attached. (SRO
051199 – ‘Create brake noise recording and attach to EPQR’ – 0.4 hrs). Claims may be
rejected if a corresponding sound file is not provided.
The EPQR system currently accepts the following audio/video file types: avi, mov, mp3,
mp4, mpg, vid, wav and wmv with a file size limit of up to 5Mb. Should your recording
device create a file other than the accepted file types, please e-mail the file to
[email protected] and reference your EPQR in the e-mail.
B) type of noise (ie. squeal, groan, graunch, grind, click, rattle, other)
C) front or rear axle
D) direction of wheel rotation (forward, reverse)
E) hot or cold brakes (ie, only happens in the morning on initial drive…or conversely,
happens after brakes are at full operating temp…also, is the ambient air dry or humid - if
it appears to be a factor in the case)
https://topix.jaguar.jlrext.com/topix/service/document/852289
11/1/2017
TOPIx - SSM58558 - Guidelines for Submitting a Brake Noise EPQR
Page 2 of 2
F) vehicle speed/circumstances (ie, rolling up to a stop light, crawling in stop and go
traffic, local roads/routine driving, or highway speeds such as exit ramp braking)
G) brake pedal application (light, normal or heavy)
H) original pads from factory ? (if so, amount of remaining friction material in mm)
I) noise came after routine brake service ? (if so, were new discs installed at that time ?
elapsed mileage since brake service ?)
J) was the vehicle recently subjected to any unusual use ? (ie. off-roading in
mud/water/sand, towing a heavy trailer, etc)
Attached to this SSM is Word document version of the above guidelines for those
technicians that wish to print it and take it with them to the vehicle to make written notes
(or save it to their PC and add their answers to the document and then reattach to their
EPQR).
F-Type added at this re-issue
Technicians - Please rate this SSM and provide comments so that future
communications can be improved.
1 = Poor – Basic information provided – The SSM does not help me resolve the
customer concern.
3 = Average – Adequate information provided – The SSM partially helps me resolve the
customer concern.
5 = Excellent – All required information provided to resolve the customer concern.
https://topix.jaguar.jlrext.com/topix/service/document/852289
11/1/2017
SUBMITTING EPQR'S FOR BRAKE NOISE CONCERNS
A) please attach a video and/or sound recording of the brake noise to your EPQR. Note:
many current smart phones produce desired MP4 video/sound files that are of great use to
Engineering. Engineering has sophisticated frequency analysis equipment that has been
used to resolve prior issues that now have published fixes in service bulletins.
Note: A repair operation has been created to reimburse technicians for investigating and
reporting brake noises. To claim this, the EPQR must have a sound file attached. (SRO
051199 – ‘Create brake noise recording and attach to EPQR’ – 0.4 hrs). Claims may be
rejected if a corresponding sound file is not provided.
The EPQR system currently accepts the following audio/video file types: avi, mov, mp3,
mp4, mpg, vid, wav and wmv with a file size limit of up to 5Mb. Should your recording
device create a file other than the accepted file types, please e-mail the file to
[email protected] and reference your EPQR in the e-mail.
B) type of noise (ie. squeal, groan, graunch, grind, click, rattle, other)
C) front or rear axle
D) direction of wheel rotation (forward, reverse)
E) hot or cold brakes (ie, only happens in the morning on initial drive…or conversely,
happens after brakes are at full operating temp…also, is the ambient air dry or humid - if
it appears to be a factor in the case)
F) vehicle speed/circumstances (ie, rolling up to a stop light, crawling in stop and go
traffic, local roads/routine driving, or highway speeds such as exit ramp braking)
G) brake pedal application (light, normal or heavy)
H) original pads from factory ? (if so, amount of remaining friction material in mm)
I) noise came after routine brake service ? (if so, were new discs installed at that time ?
elapsed mileage since brake service ?)
J) was the vehicle recently subjected to any unusual use ? (ie. off-roading in
mud/water/sand, towing a heavy trailer, etc)