A641329 2020552-

Technical Service Bulletin
64 Exterior glass cleaning
64 13 29 2020552/4 August 14, 2013. Supersedes Technical Service Bulletin Group 64 number 12-23 dated
August 1, 2012 for reasons listed below.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
All
2003 - 2015
All
Not Applicable
Condition
REVISION HISTORY
Revision
Date
Purpose
4
-
Revised Required Parts and Tools (Updated part numbers)
3
8/1/2012
Revised header data (Added additional model years)
2
6/9/2009
Revised Required Parts and Tools
1
5/13/2009
Original publication
Windshield is streaked, has a snakeskin appearance, or its surface feels rough.
Technical Background
Residue from industrial fallout as well as normal road dirt and grime may accumulate on windshield.
Production Solution
Not applicable.
© 2013 Audi of America, Inc.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
Service
Tip: This procedure must be performed and verified before replacing wiper blades. All Warranty claims will
be rejected if a defect is not found.
1.
Wash and dry all affected exterior glass surfaces.
2.
Place wipers in service position (Figure 1).
Figure 1. Windshield wipers in service position.
3.
Using household glass cleaner (such as
®
™
Windex or 3M Glass Cleaner), clean
residue from wiper blades (Figure 2).
™
Tip: Do not use 3M Glass Polishing
Compound to clean the wiper blades.
Figure 2. Cleaning wiper blades.
© 2013 Audi of America, Inc.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
4.
™
Shake bottle of 3M Glass Polishing
Compound (Figure 3) to mix product evenly.
™
Figure 3. 3M Glass Polishing Compound.
5.
Apply cleaner directly to outside of windshield
on both driver and passenger sides (Figure
4).
Figure 4. Cleaner applied to the windshield.
© 2013 Audi of America, Inc.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
6.
Use a clean, dry microfiber cloth (such as
™
™
3M Perfect-It III Auto Detailing Cloth
Yellow) (Figure 5) to vigorously clean
windshield with long, horizontal strokes
(Figure 6).
Try to avoid applying product to window trim.
Figure 5. Detailing cloths.
Figure 6. Using horizontal strokes to clean the windshield.
7.
Allow to dry until a fine film layer (haze) forms.
Tip: Drying time is based on ambient temperatures. Temperatures of 60°F (15°C) or lower can extend
drying time.
© 2013 Audi of America, Inc.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
8.
Use a garden hose to rinse the windshield. Also
rinse any product that was inadvertently applied
to the trim (Figure 7).
Figure 7. Rinsing the windshield.
9.
With a clean, dry microfiber cloth, dry and buff
glass to a clean shine (Figure 8).
Figure 8. Drying the windshield.
10. With warm water, wet and ring out microfiber cloth. Wipe off any residue that made contact with trim or
rubber.
Warranty
This TSB is informational only and not applicable to any Audi warranty.
© 2013 Audi of America, Inc.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
Required Parts and Tools
Part Number
Part Description
3M61009
3M
TM
Quantity
Glass Polishing Compound
1
(Please order through Service Supplies eStore.
Sherwin Williams Drop Ship Program)
3M06020
TM
3M
TM
Perfect-It
III Auto Detailing Cloth Yellow
1
Additional Information
All parts and service references provided in this TSB (2020552) are subject to change and/or removal. Always
check with your Parts Department and service manuals for the latest information.
© 2013 Audi of America, Inc.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.