A921409 2038151-

Technical Service Bulletin
92 Washer solvent level warning on
92 14 09 2038151/2 September 12, 2014. Supersedes Technical Service Bulletin Group 92 number 14-08 dated
August 19, 2014 for reasons listed below.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
All
2010 - 2015
All
Not Applicable
Condition
REVISION HISTORY
Revision
Date
Purpose
2
-
Revised Warranty (Corrected Q7 SRT listing)
1
8/19/2014
Initial publication
The washer solvent level warning is on in the DIS, but the washer solvent level is correct. There is no functional
restriction in the windshield washer system.
Technical Background
The sensitivity of the washer solvent level sensor (G33) can be affected by the type, concentration, and the
presence of additives in the washer solvent currently in the tank. The operation of the level sensor relies on the
composition of the solvent to provide an accurate message on the solvent level. Incorrect concentration and the
presence of additives can contaminate the sensor and reduce its sensitivity.
Production Solution
Not applicable.
© 2014 Audi of America, Inc.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
Service
If the washer solvent reservoir is full and the low solvent warning is on, proceed as follows:
1. Empty the reservoir and remove the level sensor. Clean
the sensor probes using all-purpose cleaner D 009 401
04 (Figure 1), then reinstall the level sensor.
Figure 1: D 009 401 04 all-purpose cleaner
2. Refill the reservoir with the correct type and concentration
of solvent. Windshield cleaner concentrate with antifreeze G 052 164 M2 works best (Figure 2). This solvent
can be adjusted for freeze protection to -70° C (-94° F),
prevents washer jet contamination particularly on the
“fan” type of washer jet, and is highly effective in
removing residues and insects from the windshield.
Figure 2: G 052 164 M2 windshield cleaner
concentrate with anti-freeze
© 2014 Audi of America, Inc.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
3. The concentration and freeze point can be checked using
the T10007A refractometer (Figure 3).
Figure 3: T10007A refractometer
4. Put a drop of washer fluid with the pipette on the glass of
the refractometer. When viewing the refractometer, a
light-dark border can be clearly recognized. Using the
scale to the right (Figure 4), adjust the concentration of
the solvent to accommodate the current weather
conditions.
Figure 4: Scale in the view of the T10007A
refractometer.
5. Concentration guidelines:
Freeze protection
Windshield cleaner concentrate
with anti-freeze G 052 164 M2
Water
-16 °C (3° F)
1 part
3 parts
-30 °C (-22° F)
1 part
2 parts
-40 °C (-40° F)
1 part
1.5 parts
-70 °C (-94° F)
1 part
0 parts
Note:
© 2014 Audi of America, Inc.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
It is not necessary to replace the windshield washer solvent level sensor when the cause of failure is contaminated
sensor probes or incorrect washer solvent solution. Warranty claims for replacement of washer solvent level
sensors that are found to not be faulty will not be reimbursed.
Warranty
Claim Type:
Use applicable claim type. If vehicle is outside any warranty, this Technical
Service Bulletin is informational only.
Service Number:
9258
Damage Code:
0040
Labor Operations:
Audi Q7:
Lower windshield washer reservoir section
remove + reinstall
9260 1900
90 TU
Fluid level sensor remove + reinstall
9258 1950
10 TU
Clean fluid level sensor and adjust solvent
concentration
9258 9999
10 TU
Front wheel housing liner remove + reinstall
6616 1900
50 TU
Fluid level sensor remove + reinstall
9258 1950
10 TU
Clean fluid level sensor and adjust solvent
concentration
9258 9999
10 TU
Plenum cover remove and reinstall
8522 1900
80 TU
Fluid level sensor remove + reinstall
9258 1950
30 TU
Clean fluid level sensor and adjust solvent
concentration
9258 9999
10 TU
TT:
R8:
A4, A4 Avant, Allroad, A5, A5 Cabriolet, A6, A7, A8, Q5:
Diagnostic Time:
© 2014 Audi of America, Inc.
Fluid level sensor remove + reinstall
9258 1900
50 TU
Clean fluid level sensor and adjust solvent
concentration
9258 9999
10 TU
GFF
No allowance
0 TU
Road test prior to service procedure
No allowance
0 TU
Page 4 of 6
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
Road test after service procedure
No allowance
0 TU
Technical diagnosis at dealer’s discretion
(Refer to Section 2.2.1.2 and Audi Warranty Online for DADP allowance details)
Claim Comment:
As per TSB #2038151/2
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Required Parts and Tools
Part Number
Part Description
Quantity
T10007A
Refractometer
1
G052164M2
Windshield cleaner concentrate with anti-freeze
1
D00940104
All-purpose cleaner
0.1
© 2014 Audi of America, Inc.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
Additional Information
All parts and service references provided in this TSB (2038151) are subject to change and/or removal. Always
check with your Parts Department and service manuals for the latest information.
© 2014 Audi of America, Inc.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.