V921302 2024878

Technical Bulletin
Model(s)
Year
Eng. Code
Trans. Code
VIN Range From
VIN Range To
2008-2014
All
All
All
All
All
(except Routan)
Condition
92 13 02 June 7, 2013 2024878 Supersedes T.B. V921204 dated November 2, 2012 to add additional model year
applicability.
Wiper Blade Inspection for Proper Warranty Coding
Wiper blade inspection guidelines for wear and tear, outside influence or a factory issue.
Note:
This bulletin applies to all models except Routan.
Technical Background
Wiper blade performance is affected by 3 conditions.
• Wear and tear due to normal environmental conditions and normal use through the 6 Month/6000 Mile warranty
period.
• Outside influence.
• Factory issue where the part has malfunctioned due to a part assembly concern. Covered under New Vehicle
Limited Warranty (NVLW).
Production Solution
No production change required.
Page 1 of 6
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Bulletin
Service
Examples of normal wear and tear covered under 6/6 warranty period.
Worn wiper edges.
Wiper rubber insert dried out, hardened and cracked (figures 1
and 2).
Note:
Normal life and wiper blade performance is covered through the
6month /6000 mile warranty period.
Conditions in Figures 1, 2, 3 are considered wear and tear and
are limited to 6 months/6,000 miles, whichever occurs first.
Figure 1
Wipers exposed to extreme hot or dry weather conditions can dry
out and harden wipers over time.
Figure 2
Page 2 of 6
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Bulletin
Wiper blade torn or insert separated.
Figure 3
Examples of outside influence.
Contamination
Wiper blades found with contamination of tree sap, dirt and
debris, wax, windshield Nano coatings, or any other substance
are not covered under warranty.
Note:
Refer to technical bulletin instance 2026253 (USA) or 2018568
(Canada) for proper windshield inspection and cleaning before
wiper blade replacement occurs.
Figure 4
Page 3 of 6
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Bulletin
Wiper insert pulled from guides
Wiper insert separating from guide.
This is usually due to the wiper blade being frozen to windshield,
damaged from ice scrapers, or any other object used to free
wiper blade.
Note:
This is not a factory issue if not identified at time of PDI.
Figure 5
Wiper blade physically bent
Note:
This is not a factory issue if not identified at time of PDI.
Figure 6
Example of Factory Defects
Wiper pinched inside guide retainers
Wiper blade is pinched between retainers during assembly.
Note:
Wiper blades should be inspected for factory issues at time of
the PDI.
Figure 7
Page 4 of 6
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Bulletin
New Beetle / New Beetle Convertible wiper insert retainer
coming out
Due to incorrect wiper arm attack angle adjustment from the
factory.
Condition can only be corrected by adjusting wiper arm attack
angle using Special Tool #3358B.
Note:
Refer to Elsa Web/Repair Manual/ Maintenance/ Maintenance
Procedures/ Wind shield Wiper Blades, Checking End Position
and Angle.
Figure 8
Wiper blades sent back to the WPRC should have the following information in order.
• Customer concern.
• Factory issue explanation.
• Correct wiper blade removed from the vehicle.
• Correct supplier code documented on the claim.
Model
Supplier (Code)
OE Part Number
New OE Part
Number
2011 OE Part
Number
Jetta (A6)
Valeo (YRG)
-
-
5C795542_
Jetta
Federal Mogul
(YJE,ZH6)
1Q1955-42_
5K1955-42_
-
Jetta Wagon
Federal Mogul
(YJE,ZH6)
1Q1955-42_
5K1955-42_
5K1955-42_
Golf
Federal Mogul
(YJE,ZH6)
1Q1955-42_
5K1955-42_
5K1955-42_
Eos
Federal Mogul
(YJE,ZH6)
1Q1955-42_
5K1955-42_
5K1955-42_
Tiguan
Valeo (SWF)
5N1955-42_
5N1955-42_
5N1955-42_
Passat (NMS)
Valeo (SWF)
-
-
5C795542_
Page 5 of 6
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Bulletin
Passat
Federal Mogul (CH6)
3C1955-42_C
3C1955-42_D
-
Passat Wagon
Federal Mogul (CH6)
3C1955-42_C
3C1955-42_D
-
CC
Valeo (SWF) to
Federal Mogul (CH6)
Touareg
Bosch (BC5)
7L0955-42_
7L6955-42_
7P095542_
NB/NBC
DYNA SA (2EN)
1C1955-425_
1C1955-425_
-
2012> Beetle /
2013> Beetle
Convertible
Subensambles
Internacionales
Left – 5C1955425
-
-
(YJE)
3C8955 42_ (SWF) 3C1955-42_D (CH6) 3C1955-42_D (CH6)
Right – 5C2955426
Note:
Supplier codes and Part Numbers are subject to change. The supplier code should always be used off the
replacement part.
Any wiper blades received in the WPRC with incorrect part, incorrect supplier code, or missing technical
description of the failure will be charged back.
Warranty
Information only.
Required Parts and Tools
No special parts required.
Tool Description
Tool No:
Wiper Adjustment Tool
3358B
Additional Information
All part and service references provided in this Technical Bulletin are subject to change and/or removal.
Always check with your Parts Dept. and Repair Manuals for the latest information.
Page 6 of 6
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.