20491781

Technical product information
Topic
Market area
Brand
Transaction No.
Level
Status
Release date
Bentayga_Infotainment System_Lock Up
Bentley: worldwide (2WBE),Hongkong-Macau (5HK)
Bentley
2049178/1
EH
Approval
New customer code
Object of complaint
Complaint type Position
information, navigation, communication, entertainment -> radio, navigation, MMI, hard drive device functions
information, navigation, communication, entertainment -> driver information system (DIS, MFI, MMI)
functionality
functionality
New workshop code
Object of complaint
information, navigation, communication, entertainment -> instrument cluster, displays, display panels -> MMI
display panel
Vehicle data
Bentayga
Sales types
Type MY Brand Designation Engine code Gearbox code Final drive code
4V1* 2017 E
*
*
*
4V1* 2018 E
*
*
*
Chasssis numbers
Manufacturer Filler Type Filler MY Factory From To
Prod from Prod to
SJA
*
*
*
*
C
000001 999999
Documents
Document name
master.xml
master.doc
Complaint type
functionality ->
faulty
Position
front
Technical product information
Bentayga_Infotainment System_Lock Up
Transaction No.: 2049178/1
Customer statement / workshop findings
Infotainment system has “locked up”.
Touch sensitive screen and control buttons do not respond when selected.
Technical background
The Infotainment system may intermittently freeze, resulting in the touch sensitive screen and control buttons not responding when selected.
Carry out the instructions within the “Measure” section of this Technical Product Information sheet (TPI), this willenable Bentley Motors to gather
information relating to Infotainment system failures.
Please also refer to TPI – 2049177.
Production change
Not applicable at present.
Measure
With a complaint of Infotainment system “lock up” raise a DISS query and include the following:
•
A clear Customer statement of the concern.
•
Attach a clear video of the concern.
•
Attach a clean diagnostic log with no faults recorded, unless specific errors willnot erase.
•
Engine temperature at the time of failure e.g. “cold” or “normal running temperature”.
•
Outside air temperature at the time of failure.
•
Customer usage at the time of failure e.g. “vehicle was in a cool garage and was driven into strong sunlight and high ambient temperature”.
•
If applicable – the sequence of buttons pressed to initiate the concern.