14-005

Daimler Trucks North America LLC
For questions, comments, or to submit
an inquiry, go to
WARRANTY DEPARTMENT
AccessFreightliner.com, Support,
6121 N Cutter Circle, Suite A
Portland, Oregon 97217-4090
Submit an Inquiry
Attention: Dealer Principal, Warranty Manager, Service Manager, Parts Manager, Sales Manager
Freightliner Dealers – US and Canada

 FCCC Dealers – US and Canada
Sterling Dealers – US and Canada

 Direct Warranty Customers – US and Canada
Western Star Dealers – US and Canada

 Travel Centers of America/Petro:Lube
Thomas Built Bus Dealers – US and Canada

 SelecTrucks Dealers – US and Canada
DDC Distributors

 Export
  T
IMPORTANT WARRANTY INFORMATION
REF
Effective
Release
14-005
Repairs performed on or after 02/17/2014
02/17/2014
SUBJECT
Warranty Change for Remy 39MT Starter
 Remy Warranty
Change
Please be advised that Remy recently changed the warranty policy for the 39MT starter. Prior to
2014, a 39MT starter replacement under warranty required the use of a remanufactured part.
The new policy allows for more flexibility when making starter replacement decisions as
customers and dealers now have the option of using a new or reman component. The policy
change is for 39MT starter failures only and is effective with repairs performed on or after
February 17, 2014.

New
Warranty Policy
Details
The choice between installing a new or reman component during a 39MT starter repair is at the
discretion of customers and dealers. When warranty claims are filed, reimbursement will be
made at the reman price if reman parts were used in repairs; if new parts were used,
reimbursement will be made at the service part price. This policy adjustment relates to all active
39MT part numbers.

Warranty
Manual Update
The Policies by Component section of the DTNA Warranty Manual regarding Remy starters will be
updated to the following:
“When a starter fails, replace the failed part as an assembly with a Remy remanufactured or new
component purchased from Company. Use the table below for component replacement options.
For vehicles under Daimler Trucks North America LLC Warranty, refer to the truck specification
and Company parts-system to determine the correct remanufactured starter.
Remy Starter Replacement Guide
Retail Sold Vehicles or
Aftermarket Replacement
Remanufactured
Component
New
Component
39MT Starters
Yes
Yes
All Starters Except 39MT
Yes
No
Remanufactured
Component
New
Component
No
Yes
Vehicles Not Retail Sold*
All Starters
*Vehicles either in transit or that have a failure prior to sale to the end customer”
IMPORTANT WARRANTY INFORMATION LETTER
Verify latest version on-line: Important Warranty Information Letters are available at Accessfreightliner.com> Applications> WarrantyLit> Warranty Letters
DISCLAIMER: The information contained in this letter supersedes and supplements any related policies and procedures in the Warranty Manual and/or
previously released letters. Failure to read or distribute this letter will not exempt addressees from compliance with the information contained herein.
Important Warranty Information Letter
Copyright © Daimler Trucks North America LLC. All rights reserved.
REF # 14-005
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Daimler Trucks North America LLC is a Daimler company.
Revised: 2/24/14