SSM73633

TOPIx - SSM73633 - False theft alert from InControl Secure after crossing international b... Page 1 of 2
Reference
SSM73633
Models
F-PACE / X761
F-TYPE / X152
XE / X760
XF / X260
XJ / X351
Title
False theft alert from InControl Secure after crossing international border
Category
Electrical
Last modified
10-Nov-2017 00:00:00
Symptom
206000 Warning Indicators
Content
Note: This issue does not affect 18MY vehicles.
Issue
When crossing into a different country In Control Secure may incorrectly determine that
the vehicle has been stolen.
This will result in the Telematics Service Provider (TSP) contacting the customer to
confirm if theft has occurred.
Until the customer confirms that no theft has occurred they will be blocked from using In
Control Remote features
Cause
Software error in Telematic Control Module (TCU)
Action
Telematic Control Module (TCU) software update required
SDD supported vehicles - Please complete the following action:
1. CAUTION: This procedure requires SDD_151.03 with SWMP 281 installed or a later
version.
2. Connect the Jaguar Land Rover (JLR) approved diagnostic tool and the JLR
approved battery support unit to the vehicle and begin a new diagnostic session.
The JLR approved diagnostic tool will read the correct VIN for the current vehicle.
3. Follow the JLR approved diagnostic tool prompts.
4. Select Diagnosis session type.
5. Select any of the following symptoms:
Electrical - Information and entertainment system - Telematics system.
6. Run and close the 'Datalogger' tool to reveal the 'Extras' tab.
7. Select the 'Extras' tab.
8. Run: Configure existing module – Telematics control unit module.
https://topix.jaguar.jlrext.com/topix/service/document/854775
11/10/2017
TOPIx - SSM73633 - False theft alert from InControl Secure after crossing international b... Page 2 of 2
9. Follow all on-screen instructions to complete this task.
10. When the task is completed, exit the current session.
11. Disconnect the JLR approved diagnostic tool and the JLR approved battery support
unit.
Technicians - Please rate this SSM and provide comments so that future
communications can be improved.
1 = Poor – Basic information provided – The SSM does not help me resolve the
customer concern.
3 = Average – Adequate information provided – The SSM partially helps me resolve the
customer concern.
5 = Excellent – All required information provided to resolve the customer concern.
https://topix.jaguar.jlrext.com/topix/service/document/854775
11/10/2017