P6305 2011-13

SERVICE CAMPAIGN
CAMPAIGN BULLETIN
Timing Chain
Voluntary Service Campaign - Expiration
Notice
Reference: P6305
Date: December 15, 2017
Attention: Retailer Principal, Sales, Parts and Service Managers
Affected Models/Years:
MY2011-13 QX56 (Z62)
MY2011-13 M56 (Y51)
Affected
Population:
Retailer
Inventory:
SERVICE COMM
Expiration date:
Stop Sale
In Effect
50,083
N/A
February 28, 2018
NO
***** Campaign *****
INFINITI launched this Voluntary Service Campaign on May 6, 2016 on certain 2011-13 INFINITI QX56
and INFINITI M56 vehicles to offer clients the opportunity to replace the timing chain, chain guides, and
crank sprocket at no charge to the client for parts and labor.
INFINITI has made multiple attempts to notify clients concerning this service campaign and is now
informing them that the campaign will end February 28, 2018. INFINITI wants to inform retailers to
open repair orders on or before February 27, 2018 in order to have timing chain replacement covered by
this service campaign. Vehicles presented for repair after this date will not be covered by this service
campaign and any repair will be performed at client expense if the vehicle’s warranty has expired.
***** What Retailers Should Do *****
1. Service Comm will deactivate P6305 on any unrepaired VINs on February 28, 2018.
 Repair orders must be opened on or before February 27, 2018
 Claims submitted for repair orders opened after this date will be rejected.
2. Retailers should plan their parts inventory needs to align with the end of this campaign.
3. Retailers should submit any open claims for the timing chain replacement under this campaign as soon
as possible. INFINITI would like to have all claims submitted by March 14, 2018.
***** Release Schedule *****
Repair
 Campaign bulletin ITB16-015 will be updated to reflect expiration of this
voluntary service campaign on February 28, 2018.
Owner
Notification
Client notification included the expiration timing. No additional expiration notice is
being sent to clients.
CAMPAIGN ID: P6305 | Expiration Reminder 2