A921612 2038151-

92 Washer solvent level warning on
92 16 12 2038151/4 October 12, 2016. Supersedes Technical Service Bulletin Group 92 number 15-10 dated
May 1, 2015 for reasons listed below.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
All
2012 - 2018
All
Not applicable
Condition
REVISION HISTORY
Revision
Date
Purpose
4
-
Revised header (Added model years)
Revised Service (Separate procedure for A3 and suggested alternative
windshield washer solvent)
Revised Warranty (Added A3 SRTs)
Revised Required Parts and Tools (Suggested alternative windshield
washer solvent)
3
05/01/2015
Revised Warranty (Added MY 2015 A3 Sedan, A3 Cabriolet, and Q3)
2
09/12/2014
Revised Warranty (Corrected Q7 SRT listing)
The washer solvent level warning is on in the DIS, but the washer solvent level is correct. There is no functional
restriction in the windshield washer system.
Technical Background
The sensitivity of the washer solvent level sensor (G33) can be affected by the type, concentration, and the
presence of additives in the washer solvent currently in the tank. The operation of the level sensor relies on the
composition of the solvent to provide an accurate message on the solvent level. Incorrect concentration and the
presence of additives can contaminate the sensor and reduce its sensitivity.
Page 1 of 13
© 2016 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Production Solution
Not applicable.
Service
If the washer solvent reservoir is full and the low solvent warning is on, proceed as follows:
1.
Empty the reservoir and for all vehicles except A3
Sedan and A3 Cabriolet, remove the level
sensor. Clean the sensor probes using all-purpose
cleaner D 009 401 04 (Figure 1), then reinstall the
level sensor.
Figure 1. D 009 401 04 all-purpose
cleaner
Page 2 of 13
© 2016 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
2.
For Audi A3 Sedan and A3 Cabriolet where the washer
solvent level sensor is not removable the sensor
probes can be cleaned by removing the reservoir,
removing the filler neck from the reservoir and gaining
access to the sensor probes (Figure 2).
Figure 2. Windshield washer level sensor
probes as viewed through the tank
opening.
Page 3 of 13
© 2016 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
3.
Saturate the tip of a cleaning brush with a rigid stem
and long enough to reach the probes (approximately
10”) with all-purpose cleaner D 009 401 04. A
humming bird feeder cleaning brush is shown in the
illustration but any suitable cleaning brush with a tip
constructed of the appropriate material will function well
for this purpose (Figure 3).
Figure 3: Applying all-purpose cleaner
D 009 401 04 to the tip of a humming bird
feeder cleaning brush.
Page 4 of 13
© 2016 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
4.
Thoroughly clean the sensor probes (Figure 4).
Figure 4. Cleaning the sensor probes.
5.
Refill the reservoir with the correct type and
concentration of solvent. Windshield cleaner
concentrate with anti-freeze G 052 164 M2 works best
(Figure 5). This solvent can be adjusted for freeze
protection to -70° C (-94° F), prevents washer jet
contamination particularly on the “fan” type of washer
jet, and is highly effective in removing residues and
insects from the windshield.
Figure 5. G 052 164 M2 windshield
cleaner concentrate with anti-freeze.
Page 5 of 13
© 2016 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Note:
Dealers in states such as California which have a restriction on windshield washer solvent VOC content
can use Audi Windshield Washer Fluid – 35% pre-mix – (55 gallon) available from the Audi Top Service
Supplies & Touch-Up Paint eStore as an alternative. This solvent contains no water repellants and has
freeze protection to -22° F.
6.
The concentration and freeze point can be checked
using the T10007A refractometer (Figure 6).
Figure 6. T10007A refractometer
7.
Put a drop of washer fluid with the pipette on the glass
of the refractometer. When viewing the refractometer, a
light-dark border can be clearly recognized. Using the
scale to the right (Figure 7), adjust the concentration of
the solvent to accommodate the current weather
conditions.
Figure 7. Scale in the view of the T10007A
refractometer.
8.
Concentration guidelines:
Page 6 of 13
© 2016 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Freeze protection
Windshield cleaner concentrate
with anti-freeze G 052 164 M2
Water
-16 °C (3° F)
1 part
3 parts
-30 °C (-22° F)
1 part
2 parts
-40 °C (-40° F)
1 part
1.5 parts
-70 °C (-94° F)
1 part
0 parts
Note:
It is not necessary to replace the windshield washer solvent level sensor when the cause of failure is
contaminated sensor probes or incorrect washer solvent solution. Warranty claims for replacement of washer
solvent level sensors that are found to not be faulty will not be reimbursed.
Warranty
Claim Type:
 110 up to 48 Months/50,000 Miles.
 G10 for CPO Covered Vehicles – Verify Owner.
 If vehicle is outside any warranty, this Technical Service Bulletin
is informational only.
Service Number:
9258
Damage Code:
0040
Labor Operations:
Q7 (up to and including MY 2016):
Lower Windshield
washer reservoir
remove + reinstall
9260 1950
70 TU
Cover (plenum)
remove + reinstall
8522 1900
60 TU
Fluid level sensor
remove + reinstall
9258 1950
50 TU
Page 7 of 13
© 2016 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Clean fluid level
9258 9999
sensor and adjust
solvent concentration
10 TU
Q7 (From MY 2017 on):
Cover (plenum)
remove + reinstall
8522 1900
60 TU
Fluid level sensor
remove + reinstall
9258 1950
50 TU
Clean fluid level
9258 9999
sensor and adjust
solvent concentration
10 TU
Q3:
Front wheel housing
liner remove +
reinstall
6616 1900
40 TU
Fluid level sensor
remove + reinstall
9258 1950
20 TU
Clean fluid level
9258 9999
sensor and adjust
solvent concentration
10 TU
S3:
Noise dampening
pan remove +
reinstall
1082 1900
40 TU
Fluid level sensor
remove + reinstall
9258 1950
10 TU
Clean fluid level
9258 9999
sensor and adjust
solvent concentration
10 TU
A3 sedan, A3 e-tron, A3 cabriolet:
Page 8 of 13
© 2016 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Front wheel housing
liner remove +
reinstall
6616 1900
50 TU
Windshield washer
reservoir remove +
reinstall
9260 1950
70 TU
Clean fluid level
9258 9999
sensor and adjust
solvent concentration
10 TU
TT:
Front wheel housing
liner remove +
reinstall
6616 1900
50 TU
Fluid level sensor
remove + reinstall
9258 1950
10 TU
Clean fluid level
9258 9999
sensor and adjust
solvent concentration
10 TU
R8 (up to and including MY 2015):
Plenum cover
remove + reinstall
8522 1900
80 TU
Fluid level sensor
remove + reinstall
9258 1950
30 TU
Clean fluid level
9258 9999
sensor and adjust
solvent concentration
10 TU
R8 (From MY 2017 on):
Plenum cover
remove + reinstall
8522 1900
100 TU
Page 9 of 13
© 2016 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Fluid level sensor
remove + reinstall
9258 1950
20 TU
Clean fluid level
9258 9999
sensor and adjust
solvent concentration
10 TU
A4 (up to and including MY 2016), A4 avant (up to and
including MY 2016), allroad (up to and including MY 2016), A5,
A5 cabriolet, A6, A7, A8, Q5 (up to and including MY 2017):
Fluid level sensor
remove + reinstall
9258 1900
50 TU
Clean fluid level
9258 9999
sensor and adjust
solvent concentration
10 TU
A4 (MY 2017 on), A4 avant (MY 2017 on), allroad (MY 2017 on):
Diagnostic Time:
Front wheel housing
liner remove and
reinstall
66 16 19 00
40 TU
Fluid level sensor
remove + reinstall
9258 1950
20 TU
Clean fluid level
9258 9999
sensor and adjust
solvent concentration
10 TU
GFF
No allowance
0 TU
Road test prior to
service procedure
No allowance
0 TU
Road test after
service procedure
No allowance
0 TU
Technical diagnosis at dealer’s discretion
(Refer to Section 2.2.1.2 and Audi Warranty Online for DADP
allowance details)
Page 10 of 13
© 2016 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Claim Comment:
As per TSB #2038151/4
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Required Parts and Tools
Part Number
Part Description
Quantity
T10007A
Refractometer
1
G052164M2
Windshield cleaner concentrate with anti-freeze
1
Page 11 of 13
© 2016 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Item # 131133 /
Customer Item #
WWFDRUM
Washer solvent alternative for states with VOC restrictions
Shop Supplies
All-purpose cleaner
0.1
(Available from the
Audi Top Service
Supplies & TouchUp Paint eStore)
D00940104
Page 12 of 13
© 2016 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Additional Information
All parts and service references provided in this TSB (2038151) are subject to change and/or removal. Always
check with your Parts Department and service manuals for the latest information.
©2016 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest
information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in
any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites without the prior expressed written permission of the publisher.
Page 13 of 13
© 2016 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.