V371701 2046493

Technical Bulletin
Model
Year
Eng. Code
Trans. Code
VIN Range From
VIN Range To
Jetta
2016-2017
1.8T
09G AQ250 Gen
III
ALL
ALL
09G AQ250 Gen
III
ALL
ALL
09G AQ250 Gen
III
ALL
ALL
09G AQ250 Gen
III
ALL
ALL
09M AQ450
ALL
ALL
(CPKA/CPRA)
Passat
2016-2017
1.8T
(CPKA/CPRA)
Beetle/Beetle
Convertible
2016-2017
Golf
2016-2017
1.8T
(CPKA/CPRA)
1.8T
(CXBB)
Tiguan
2016-2017
2.0T
(CCTA)
Condition
37 17 01 February 9, 2017 2046493
Proper Documentation of Transmission Concerns before Contacting Volkswagen Technician Helpline
Technical Background
To help ensure the most accurate and timely transmission repair when calling the Volkswagen Technician
Helpline, follow the steps outlined below.
Production Solution
Information only.
Page 1 of 3 Please see attachment
© 2017 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Bulletin
Service
If Volkswagen Technician Helpline assistance is needed, and before calling for transmission diagnosis/repair
advice and/or transmission replacement authorization, please make sure the Automatic Transmission Worksheet
has been completed (see attachment, file can also be found within Required Worksheets in VTA). This
information will ensure the helpline has everything needed to further assist on the first call.
For all concerns, attach a picture of the transmission serial number (see Figure 1 below). The serial number is
located below and slightly behind the starter on the surface of the transmission.
Tip:
The starter does not need to be removed to see the sticker.
It is not the sticker with the bar code.
Figure 1: Transmission serial number circled.
Page 2 of 3 Please see attachment
© 2017 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Bulletin
Warranty
Information only.
Required Parts and Tools
No Special Parts required.
No Special Tools required.
Additional Information
All part and service references provided in this Technical Bulletin are subject to change and/or removal.
Always check with your Parts Dept. and Repair Manuals for the latest information.
Document Control Revision Table
Instance Number
Published Date
Version Number
2046493/1
2/9/17
V371701
Reason For Update
Original publication.
Page 3 of 3 Please see attachment
© 2017 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Automatic Transmission Worksheet
Failure Occurrence / Condition
>Failure frequency  Always
>Traffic condition
 General (City)
>Engine temp.
 Cold
>Road grade
 Up-hill
Customer Concern
MIL lighting ON
Yes No
 Frequent
 Highway
 Hot
 Down-hill
Failure Details (Only fill out details that apply to the failure)
1) Fault code deleted: Yes No
2) Did fault return:
Yes No
Yes No
3) Did same fault return:
Transmission does
not provide
movement
Yes No
4) A/T & TCM connectors checked: Yes No
1) Transmission operates in Drive: Yes No
2) Transmission operates in Reverse:
3) Transmission has Park:
Yes No
Yes No
4) Tip tronic mode operates:
Drivability Concerns
Yes No
 Intermittent
 Not duplicated by dealer
 Off road
 Others
 Unconcerned engine temperature
 Flat road
 Others
Yes No
5) Sport mode operates: Yes No
1) Customer description:  Vibration  Shudder  Hard upshift  Hard downshift
 Hangs in gear  Shifting early  Slipping  Hesitation  Bump after a stop
2) Shift position:
P R
N D PR RP RN
3) Failure occurrence speed (MPH) (select all that apply):
40-50  50-60  60+ 
Noise
Yes No
3) Frequency of noise:
3) ATF cooler:
4) ATF line:
check
20-30 
25-50% 
30-40 
50-75% 
Yes No
Follows vehicle speed Follows engine speed
4) Noise location on vehicle: Left front
1) Transmission case: Yes No
2) Bell housing:
Mandatory ATF
10-20 
4) Failure occurrence throttle position (select all that apply): 0-25% 
75-100%  Kick down 
1) Failure occurrence: Constant Intermittent Not present
2) Chassis ears used to locate noise on hoist:
Oil leakage
Yes No
0-10 
NR ND DN
Right front
Left rear
No conjunction
Right rear
Yes No
Yes No
Yes No N/A
5) Picture available to provide to Helpline Yes No
1) ATF level at 30-35celsius: Normal High Low
2) ATF color:  Normal  White colored (milky)  Dark / Discolored (burned)  Foreign material
3) If ATF is contaminated, picture available to provide to Helpline:
Yes No
VWGA – 2/2/17