5NP-T5B2D-02

GROUP
NUMBER
BODY ELECTRICAL
Technical Service Bulletin
SUBJECT:
DATE
18-BE-002
MODEL(S)
JANUARY, 2018
MULTIPLE MODELS
AVN5 AND D-AUDIO: APPLE IPHONE FREQUENT BLUETOOTH
CONNECTION LOSS
Description: This bulletin describes the procedure to determine if the vehicle’s head unit needs to be
replaced as a result of the system frequently losing a Bluetooth connection with Apple iPhone devices.
Certain AVN5 Equipped Vehicles:

Applicable Vehicles:



18MY Elantra GT (PD)
18MY Ioniq PHEV (AE PHEV)
18MY Sonata (LF)
18MY Sonata HEV / PHEV
(LF HEV/PHEV)

18MY Tucson (TL)
Certain D-Audio Equipped Vehicles:







Applicable Devices

17MY-18MY Elantra (AD)
17MY-18MY Ioniq EV/HEV
(AE EV/HEV)
17MY-18MY Santa Fe (NC)
17MY-18MY Santa Fe Sport (AN)
17MY-18MY Sonata (LF)
17MY-18MY Sonata HEV
(LF HEV)
18MY Sonata PHEV (LF PHEV)
iPhone 6 and Above with iOS10 or higher
Warranty Information: Normal warranty applies where applicable.
Circulate To: General Manager, Service Manager, Parts Manager, Warranty Manager, Service
Advisors, Technicians, Body Shop Manager, Fleet Repair
SUBJECT:
AVN5 AND D-AUDIO: APPLE IPHONE BLUETOOTH CONNECTION LOSS
Service Procedure:
1.
Depress the brake pedal and press the
START STOP BUTTON (A) to start the
vehicle.
A
2.
Pair your Apple iPhone to the vehicle:
 Press the Answer Call button to begin
pairing process (B).
 Select the vehicle name on your
phone.
 Tap Pair on Apple device (C).
 Tap Allow on Apple device (D).
B
NOTICE
If a device has already been
paired to the vehicle, then go to
Setup->Bluetooth->Bluetooth
Connection to pair a new
device.
C
TSB #: 18-BE-002
D
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SUBJECT:
SUBJECT:
3.
AVN5 AND D-AUDIO: APPLE IPHONE BLUETOOTH CONNECTION LOSS
Once the device has been paired
successfully to the vehicle, verify the device
is not losing connection with the vehicle.
(wait 5~10mins)
If the device loses Bluetooth connection
constantly (E), then a head unit replacement
is needed.
TSB #: 18-BE-002
E
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SUBJECT: