REVISION 3_P7318

SERVICE CAMPAIGN
CAMPAIGN
BULLETIN
Air Bag Control Unit Reprogram
Voluntary Service Campaign
Reference: P7318
Date: January 5, 2018
Attention: Dealer Principal, Sales, Service & Parts Managers
UPDATE January 5, 2018
The announcement from October 6, 2017 has been revised:
 Dealers may now use revised TSB NTB17-070 to resume repair of 2004-2006
model year vehicles.
Please discard previous versions of this bulletin
Affected Models/Years:
Affected
Population:
MY2004-14 Titan (A60)
126,728
MY2005-14 Frontier (D40)
300,003
MY2005-14 Xterra (N50)
121,404
Dealer
Inventory:
SERVICE COMM
Activation date:
Stop Sale
In Effect
NA
June 23, 2017
NO
***** Campaign Summary *****
Nissan is committed to customer satisfaction. Nissan is conducting a Voluntary Service Campaign to
reprogram the Air Bag Control Unit (ACU) in 2004-2014 Titan, 2005-2014 Frontier, and 2005-2014
Xterra vehicles. The current ACU rollover-sensing calibration logic could allow for unintended curtain
air bag deployment in rare instances occurring under certain unique driving scenarios, usually
involving unpaved roads or off-road where one side of the vehicle is higher than the other. The ACU
reprogramming will improve rollover-sensing calibration to address certain unique driving scenarios,
and help prevent unintended curtain air bag deployment, while maintaining the design intent for
deployment in rollover crashes.
Owners of affected vehicles began being notified beginning in June 2017 and were asked to bring
their vehicle to an authorized Nissan dealer to have the remedy work completed at no cost to the
owner.
***** What Dealers Should Do *****
1. Verify if vehicles are affected by this Voluntary Service Campaign using Service Comm or
DBS National Service History – Open Campaigns I.D. P7318.
2. Dealers are requested to repair any affected vehicles in dealer new or pre-owned inventory to
ensure customer satisfaction.
3. Dealers should use NTB17-070 or NTB17-071 to correct any vehicles subject to this
campaign.
CAMPAIGN ID: P7318 | Revision 3
4. Once repaired, dealers should submit the claim, using the claims coding provided, and
release the vehicle.
***** Release Schedule *****
Parts
Repair
Dealers will reprogram the air bag control unit (ACU) with updated software.
 Parts are only needed in the event of control unit failure during reprogramming
 NTB17-070 or NTB17-071
Owner
Notification
Nissan began notifying owners of all potentially affected vehicles in June 2017 via
U.S. Mail.
***** Airbag Deployment Claims Information *****
If the vehicle has incurred an unintended curtain airbag deployment damage as a result of this
campaign, repairs can be performed under the campaign. However, preapproval is required
before initiating repairs.

Contact the Warranty claims call center 1-800-258-7008 Option 7
Dealers will need to be prepared to provide the following information to the warranty claims call
center for approval:
1. Confirmation the vehicle was not involved in an accident, does not have exterior damage, or
show signs of recent body repair that would have resulted in a rollover curtain airbag
deployment.
 Have pictures available if needed
2. Confirmation that P7318 campaign is open on the VIN in question
3. Confirmation that a rollover deployment code was stored in the Airbag Control Unit (ACU).
***** Dealer’s Responsibility *****
It is the dealer’s responsibility to check Service Comm or DBS National Service History using the
appropriate Campaign I.D. for the campaign status on each vehicle falling within the range of this
voluntary service campaign, which for any reason enters the service department. This includes
vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in
dealer inventory. If a VIN subject to this voluntary service campaign was part of a dealer trade, the
letter associated with that VIN should be forwarded to the appropriate dealer for service completion.
NISSAN NORTH AMERICA, INC.
Aftersales DIVISION
Frequently Asked Questions (FAQ):
Q.
Is this a Stop Sale?
A.
No.
Q.
Is this a safety recall?
A.
No, but it is important that all vehicles subject to this service campaign be remedied, when
entering the service department for any reason. If customers call, encourage them to
schedule an appointment at their earliest convenience.
CAMPAIGN ID: P7318 | Revision 3
Q.
What is the reason for this Voluntary Service Campaign?
A.
The current Air Bag Control Unit (ACU) rollover-sensing calibration logic could allow for
unintended curtain air bag deployment in rare instances occurring under certain unique
driving scenarios, usually involving unpaved roads or off-road where one side of the vehicle is
higher than the other.
Q.
What will be the corrective action?
A.
Dealers will reprogram the Air Bag Control Unit (ACU) with updated software. The ACU
reprogramming will improve rollover-sensing calibration to address certain unique driving
scenarios, and help prevent unintended rollover curtain air bag deployment, while
maintaining the design intent for deployment in rollover crashes.
Q.
I have previously paid to replace the rollover curtain air bag in my vehicle because
of unintended deployment and the repair was not covered by Nissan. Am I eligible
for reimbursement?
A.
If you have previously replaced the rollover curtain air bag in your vehicle because of
unintended deployment and Nissan did not cover the repair, please visit
www.NissanAssist.com, download the Reimbursement Claim Form, and follow the instructions
on the website once you have gathered the following necessary documentation:



Repair order(s)
Proof of payment [may be on repair order(s)]
Proof of vehicle ownership if repair is over $1,000
Q.
How long will the corrective action take?
A.
This service, which is conducted at no charge to you for parts and labor, should take
approximately two (2) hours to complete. However, your Nissan dealer may require your
vehicle for a longer period of time based upon their work schedule.
Q.
When will vehicle owners be notified?
A.
Nissan began notifying owners of all potentially affected vehicles in June 2017 via U.S. Mail.
Q.
Are parts readily available?
A.
Dealers will reprogram the Air Bag Control Unit (ACU) with updated software. Parts should
not be necessary for this remedy.
Q.
I did not receive a letter, how can I tell if my vehicle is affected?
A.
Please provide your vehicle identification number (VIN) so that I can check if your vehicle is
included in this campaign.
CAMPAIGN ID: P7318 | Revision 3
Q.
Is my vehicle safe to drive?
A.
Yes.
Q.
Will a rental vehicle be provided while the dealer is servicing the vehicle?
A.
Rental is available for this campaign, upon customer request, if the reprogramming cannot be
successfully performed.
EXPENSE CODE
DESCRIPTION
AMOUNT
$120 (Max)
502
Rental Expense
Contact the Warranty claims call center 1-800-258-7008 Option 7, if additional expense is required.
Please refer to WBI17-011 for additional information on application of rental reimbursement.
Q.
I have lost confidence in the vehicle. Will Nissan replace or repurchase the vehicle?
A.
The remedy will fully correct this condition. As the condition will be corrected, there is no
basis for repurchasing or replacing your vehicle.
Q.
Is there anything owners can do to mitigate the condition?
A.
Customers should avoid driving off-road until the Air Bag Control Unit software can be
updated in their vehicle.
Q.
Is there any charge for the repair?
A.
No, the remedy will be performed for the customer free of charge for parts and labor.
Q.
Will I have to take my vehicle back to the selling dealer to have the service
performed?
A.
No, any authorized Nissan dealer is able to perform the voluntary service campaign.
For Consumer Affairs: Please inform us of the dealer where you would like to have the
corrective action completed.
Q.
What model year vehicles are involved?
A.
Certain 2004-2014 Nissan Titan, 2005-2014 Nissan Frontier, and 2005-2014 Xterra vehicles
within a specific production range are affected.
CAMPAIGN ID: P7318 | Revision 3
Q.
How many vehicles are involved in the service campaign?
A.
Affected vehicle counts are:
Country
Titan
(A60)
Frontier
(D40)
Xterra
(N50)
Total
CANADA
19,377
16,240
9,149
44,766
USA
126,308
296,151
120,755
543,214
GUAM
123
1,029
217
1,369
PUERTO
RICO
241
2,704
391
3,336
Other U.S.
Territories
56
149
41
246
Total
146,105
316,273
130,553
592,931
Make/Model
MY2004-14 Nissan Titan (A60)
Dates of Manufacture


MY2005-14 Nissan Frontier (D40)


MY2005-14 Nissan X-Terra (N50)

Produced in Canton, MS between July 23, 2003
and August 30, 2014
Produced in Canton, MS between September
27, 2012 and August 7, 2014
Produced in Smyrna, TN between August 2,
2004 and August 24, 2012
Produced in Canton, MS between September
26, 2012 and August 7, 2014
Produced in Smyrna, TN between September
30, 2004 and August 24, 2012
Q.
Are you experiencing this condition on any other Nissan (or Infiniti) models?
A.
No.
CAMPAIGN ID: P7318 | Revision 3