SA-001-18

Service Alert
Mazda North American Operations
Irvine, CA 92618-2922
Subject:
MAZDA MOBILE START (MMS) SYSTEM DISRUPTION
Service Alert No.: SA-001/18
Last Issued: 01/04/2018
DESCRIPTION
APPLICABLE MODEL(S)/VINS
2016-2018 Mazda3
2016-2017 Mazda6
2016-2018 CX-3
2013-2018 CX-5
2016-2018 CX-9
The MAZDA MOBILE START (MMS) is currently experiencing a system disruption.
User web portal and Call center web portal functions are affected.
Mazda is working on this issue and will notify dealers when MMS service has been fully restored.
We apologize for any inconvenience this may have caused you or your dealer.
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CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2018 Mazda North American Operations, U.S.A.