09-002-18-3410

Technical
Service Bulletin
Mazda North American Operations
Irvine, CA 92618-2922
Subject:
Fctry or Factory MESSAGE DISPLAYED AFTER INSTRUMENT
CLUSTER REPLACEMENT OR WHEN INSTALLING A ROOM FUSE IN
A NEW VEHICLE
Bulletin No.: 09-002/18
Last Issued: 01/09/2018
BULLETIN NOTES
This bulletin supersedes the previously issued bulletin(s) listed below: The changes are noted in Red.
Previous TSBs: Date(s) Issued:
09-019/17
05/24/2017
09-061/16
12/02/2016
APPLICABLE MODEL(S)/VINS
2016-2018 CX-3
2017-2018 CX-5
2016-2018 CX-9
2016-2018 Mazda2
2014-2018 Mazda6
DESCRIPTION
After the installation of a new instrument cluster, the message "Fctry" or “Factory” is displayed instead of
the odometer. This concern may also occur when a room fuse is installed in a new vehicle.
Some new instrument clusters are in the factory mode setting. Factory mode cancellation is required.
NOTE: The concern is applicable to Calsonic Kansei instrument clusters. Not all trim levels are affected.
Page 1 of 3
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2018 Mazda North American Operations, U.S.A.
Bulletin No.: 09-002/18
Last Issued: 01/09/2018
CX-3 shown:
Vehicles having this concern should have their vehicle repaired using the following procedure.
Page 2 of 3
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2018 Mazda North American Operations, U.S.A.
Bulletin No.: 09-002/18
Last Issued: 01/09/2018
REPAIR PROCEDURE
FACTORY MODE CANCELLATION PROCEDURE
NOTE:

Instrument cluster replacement requires an odometer update to reflect the correct mileage at the
time of replacement. Refer to TSB 09-035/17 (SPEEDOMETER REPLACEMENT PROCEDURE)
or MX-Connect>Warranty>Reference>Odometer Setting Service.

Instead of the following steps that are specified in the MGSS online or the Workshop Manual, you
may repeat turning the ignition switch ON and OFF several times until “Fctry” or “Factory”
disappears.
1. Verify concern.
2. Remove the room fuse.
3. Use the back side of the key (1) to press the start button (2) to turn the ignition ON.
4. Press the start button (2) to turn the ignition OFF.
5. Install the room fuse.
6. Verify the "Fctry"or “Factory” message is no longer present.
Page 3 of 3
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2018 Mazda North American Operations, U.S.A.