T-SB-0015-14

February 28, 2014
T-SB-0015-14
RAV4 EV Diagnosis and Parts Ordering Information
Service
Category
Engine/Hybrid System
Section
Hybrid/Battery Control System
Market
USA
Applicability
YEAR(S)
MODEL(S)
2012 – 2014
RAV4 EV
ADDITIONAL INFORMATION
Introduction
The following three critical replacement electric powertrain parts for the RAV4 EV will be offered
on an exchange basis only:
• On-Board Charger
• Final Drive/Inverter
• EV Battery
Special requirements for ordering and handling of these components are in place and require
Technical Assistance System (TAS) evaluation and confirmation. Follow the procedures listed in this
bulletin to assist you with diagnosis and parts ordering.
CAUTION
To ensure technician safety, the diagnosis and repair of RAV4 EV drivetrain systems should NOT
be performed without the proper training and tools. Only authorized RAV4 EV dealers, who have
a signed RAV4 EV Dealer Participation Agreement on file and meet all the RAV4 EV wholesale
program requirements, including RAV4 EV powertrain training and service tools, are authorized to
perform warrantable repairs on these systems.
Warranty Information
OP CODE
DESCRIPTION
TIME
OFP
T1
T2
N/A
Not Applicable to Warranty
–
–
–
–
© 2014 Toyota Motor Sales, USA
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February 28, 2014
T-SB-0015-14
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RAV4 EV Diagnosis and Parts Ordering Information
Diagnosis and Ordering Procedures
CAUTION
The Toyota RAV4 EV uses new electric vehicle technology unique to this vehicle. Because of this
specialized technology, dealership technicians are required to have Toyota training and tools
designed specifically for working on this vehicle’s powertrain battery and its related cooling,
charging, regulating, and diagnostic systems.
1. Perform initial diagnosis.
Refer to the Technical Information System (TIS), applicable model year RAV4 EV Repair Manual.
Is condition due to an EV exchange component?
• YES — Continue to step 2.
• NO — Continue diagnosis per the Repair Manual.
2. Create an online TAS Case.
NOTE
For EV Battery replacement, complete the “RAV EV Battery Replacement Pre-Call Worksheet.”
A Returned Materials Authorization (RMA) form is required for ordering these critical
components. TAS will facilitate the special handling involving the RMA and parts ordering.
Please refer to PANT Bulletin “2012-071: RAV4 EV Refurbished Drivetrain Parts Exchange”
for more information on the Parts Exchange process.
© 2014 Toyota Motor Sales, USA