BST_Renotificati

To:
All Toyota Dealer Service Managers & Parts Managers
Subject:
Owner Renotification of Limited Service Campaign (LSC) BST: Installation of Smart Stop Technology
Toyota will be sending Limited Service Campaign Notices to remind owners whose vehicles have not yet had Smart
Stop Technology installed on their vehicle under LSC BST.
Initial notification informing customers of the availability of Smart Stop Technology on certain models was handled
by the court appointed administrator Gilardi and Company at the onset of the Class Action Settlement for Economic
Loss. In addition to the initial notification, Toyota will be sending notifications to customers informing them of this
LSC. These notifications are an integral part of our commitment to meet customer expectations of the Toyota
products.
We request your assistance in completing the Smart Stop Technology as owners receive the BST and contact your
dealership. Please note the follow-up activity may cause an increase in your current campaign owner appointments.
1.
BST Renotification Phases:
Due to the large number of vehicles included in this LSC, notifications will be separated into three phases.
Phase
Description (Title)
1
2
Smart Stop
Technology
3
Model and Model Year
2009-2010 MY Corolla
2009-2010 MY Corolla Matrix
2008-2010 MY Land Cruiser
2008-2010 MY Highlander
2006-2010 MY Rav4
2003-2009 MY 4Runner
2007-2010 MY Tundra
2.
Technical Instructions
Technical Instructions to conduct this LSC can be found on TIS.
3.
Pre-Owned Vehicles in Dealer Stock
LSC Expiration Date
Mailing Dates
8/7/2015
Mid- July to MidAugust
12/11/2015
Mid-August to MidSeptember
3/31/2016
Mid-September to
Mid-October
Toyota requests dealers to conduct the installation of Smart Stop Technology on any pre-owned vehicles in
dealer inventory that are covered by LSC BST prior to delivery to the customer.
4.
Customer Handling and Dealership Follow-Up
Please consider this follow-up notice a great opportunity to focus on assuring customers that their safety
remains Toyota’s highest priority. Customers who receive the Notice may contact your dealership with
questions regarding the letter and the Smart Stop Technology. Please ensure that all customer contact
personnel are aware of this notification and know how to accurately answer customer’s questions or how to
direct the customer to someone that can. Please welcome them to your dealership and answer any questions
that they may have.
To ensure customer satisfaction, please review this letter with your Service and Parts staff to familiarize
them with the proper procedure for this Service Campaign.
Thank you for your cooperation.
TOYOTA MOTOR SALES, U.S.A., INC.