S-SB-0035-13 Rev

S-SB-0035-13
Rev1
September 12, 2013
HVAC Odor Maintenance
Service
Category
Vehicle Interior
Section
Heating/Air Conditioning
USA
Market
Applicability
YEAR(S)
MODEL(S)
2016
iM
2011 – 2016
tC
2008 – 2015
xB
2008 – 2014
xD
ADDITIONAL INFORMATION
REVISION NOTICE
November 10, 2016 Rev1:
• Applicability has been updated to include 2015 model year xB vehicles, 2016 model year iM
vehicles, and 2015 – 2016 tC vehicles.
• The Parts Information section has been updated.
Any previous printed versions of this bulletin should be discarded.
Introduction
Some 2008 – 2016 model year Scion vehicles may exhibit odors naturally occurring from the HVAC
system and/or related environmental factors. Although there is no way to eliminate these odors,
follow the General Procedure in this bulletin to minimize the odors experienced.
Warranty Information
OP CODE
DESCRIPTION
TIME
OFP
T1
T2
N/A
Not Applicable to Warranty
–
–
–
–
© 2016 Toyota Motor Sales, USA
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S-SB-0035-13
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September 12, 2013
HVAC Odor Maintenance
Parts Information
MODEL
MODEL YEAR
Scion tC
2011 – 2016
Scion xB
2008 – 2015
Scion xD
2008 – 2014
iM
2016
ALL
ALL
PART NUMBER
PART NAME
87139-50100
High Performance Charcoal Filter
00289-ACRKT
Toyota Genuine A/C Refresher Kit
General Procedure
When diagnosing HVAC odors it is important to remember the following possible causes:
• During use, various odors from inside and outside the vehicle may enter into and accumulate in
the air conditioning system. These odors may then be emitted from the vents.
• Odors coming from the outside air and interior can accumulate on the evaporator. As the
evaporator core changes temperature, some of these odors may be released resulting in an
unpleasant smell from the HVAC vents.
• Interior odors from sources such as air fresheners, animals, dirt, or trash can also accumulate
within the HVAC system and contribute to unpleasant odors.
• Odors emitted from the A/C system are a normal characteristic of automotive A/C systems.
• It is normal to experience odor upon the initial startup due to the moist/humid air that is trapped
in the HVAC system, after the vehicle has been parked.
NOTE
This procedure will NOT eliminate the odors experienced, but it’s provided to help reduce the
intensity of these odors.
© 2016 Toyota Motor Sales, USA
S-SB-0035-13
Rev1
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September 12, 2013
HVAC Odor Maintenance
General Procedure (Continued)
1. Confirm the condition as described in the
introduction.
Figure 1..
If the condition is constant or is caused by outside
influences (such as debris) this bulletin may not
be effective in reducing the odors experienced.
1
2
3
4
1
Evaporator
2
Odor Source
3
Insoluble Odors Are Blown Into the Vehicle’s
Interior
4
Water Soluble Odors Are Dissolved in Moisture
on Evaporator and Drain Out Evaporator Drain
2. Advise the customer to set the HVAC system to the outside (fresh) air mode when parking the
vehicle to assist in the reduction of odors that could be trapped in the HVAC system.
3. Replace the HVAC filter on an annual basis or every 10,000 miles with a charcoal impregnated
filter (refer to Parts Information for correct part).
4. If the condition still persists, conduct an A/C evaporator cleaning service using Toyota Genuine
A/C Refresher Kit or equivalent on an annual or bi-annual basis depending on the climate
conditions and customer preference.
NOTE
If an A/C evaporator cleaning service is NOT performed prior to the installation of the High
Performance Filter, the filter may take several days to produce a noticeable improvement in
the A/C Odor.
© 2016 Toyota Motor Sales, USA