LSC BST Phase 3

TOYOTA
Product Support Division
INTEROFFICE MEMORANDUM
To:
All Toyota Region General Managers/Vice Presidents
From:
Bob Waltz,
Vice President, Product Quality and Service Support
Subject:
Limited Service Campaign - BST – Phase 1, 2, & 3
Multiple Models and Model Years
Smart Stop Technology
Volume: XIX
Number: TC13-020
Date: 3/31/2014
X Action
X_ Retain
Information
On July 24, 2013 the settlement of claims for Economic Loss arising from allegations of unintended acceleration
was approved. As part of the settlement Toyota will be launching the third phase of a Limited Service Campaign
to install Smart Stop Technology on March 31, 2014, for the following models:
Phase
Model
Year
1
20092010
20092010
20082010
2
3
20082010
20062010
20032009
20072010
Model
Appx. Number
of Covered
Vehicles
Corolla
843,300
Corolla
Matrix
Land
Cruiser
85,200
8,600
Highlander
277,900
RAV4
761,000
4Runner
603,100
Tundra
477,500
Production Range
Late July, 2007 through Late
December, 2010
Early January, 2008 through Early
December, 2010
Early September, 2007 through
Early August, 2010
Software
LSC
Availability Expiration
Date
Date
8/7/2013
8/7/2015
Early March, 2007 through Early
September, 2010
Late July, 2005 through Early
September, 2010
12/11/2013 12/11/2015
Mid-May, 2002 through MidAugust, 2009
Late October, 2006 through MidAugust, 2010
3/31/2014
3/31/2016
Background
As part of the settlement described above, Toyota will install Smart Stop Technology on the above listed model
and model year vehicles. This feature will cut engine power in case of simultaneous application of both the
accelerator and brake pedal at certain speeds and in certain driving conditions.
Refer to Appendix A for a summary of models which previously received Smart Stop Technology under Safety
Recall 90L.
Limited Service Campaign (LSC) Remedy
Any authorized Toyota dealer will update the ECM with Smart Stop Technology at NO CHARGE to the vehicle
owner. This LSC will be available for 2 years from the availability of the Smart Stop Technology, please
refer to the table above for model specific expiration dates.
LSC BST – R – Page | 2
1. Phase 3 Dealer Letter Mailing Date
The attached Dealer Letter will be sent to all Toyota dealers on March 31, 2014.
2. Reference Information for Owners
All affected Customers were sent notification of the settlement terms by the court-appointed administrator,
Gilardi & Company. No direct mailing from Toyota announcing this LSC will be issued at this time. Updates
on availability of Smart Stop Technology and other settlement details will be posted on the settlement
website, www.ToyotaELSettlement.com. Customers with questions about the settlement should be directed
to the settlement website, www.ToyotaELSettlement.com, or asked to call 877-283-0507.
3. Used Vehicles in Dealership Inventory (In-Stock Vehicles)
To ensure customer satisfaction, Toyota requests that dealers conduct this LSC remedy on any used
vehicles currently in dealer inventory that are covered by this LSC prior to customer delivery.
4. Number and Identification of Covered Vehicles
There are approximately 3.0 Million Toyota vehicles covered by this LSC. The entire LSC covers
approximately 3.2 Million Toyota and Lexus vehicles.
The attached Dealer Notification Letter contains additional details.
Please review this notification with your staff to assure that all relevant personnel have been briefed regarding
this subject.
Thank you for your cooperation.
Enclosures
cc:
Region/Private Distributor Assistant General Managers
Region/Private Distributor Customer Service Operations Managers
Region/Private Distributor Service Managers/Directors/VPs
Region/Private Distributor Parts Managers/Directors/VPs
Region/Private Distributor Customer Services Field Managers
Region/Private Distributor Technical Services and Training Managers
Region/Private Distributor District Service and/or Parts Managers
Region/Private Distributor Customer Relations Managers
Region/Private Distributor PDC Managers
Region/Private Distributor Field Technical Specialists
Region/Private Distributor Service Training Specialists
Region/Private Distributor Vehicle Operations Managers
Field Product Engineers