D0E_Dealer Lette
Service Bulletin Details
Public Details for: D0E_Dealer Lette
Dealer letter: lsc expired on may 31, 2016.
Models from 2013
2013 TOYOTA SEQUOIA |
2013 TOYOTA TUNDRA |
Models from 2012
2012 TOYOTA SEQUOIA |
2012 TOYOTA TUNDRA |
L im S C fil E in x g pi av re ai d la on bl e Ma un y til 31 Ju , 2 ne 0 1 30 6 ,2 01 6 Updated 5/15/2013: Number and Identification of Covered Vehicles To: All Toyota Dealer Principals, Service Managers, and Parts Managers Subject: Limited Service Campaign (LSC) D0E Certain 2012 – 2013 Model Year Tundra and Sequoia Vehicles ECM Software Update In our continuing efforts to ensure the best in customer satisfaction, Toyota is launching a Limited Service Campaign (LSC) on certain 2012 – 2013 MY Tundra and Sequoia vehicles. This LSC will cover approximately 19,000 Sequoia and 103,000 Tundra vehicles equipped with a 5.7 liter gasoline or 5.7 Liter-Flex Fuel engines. Background In the vehicles covered by this LSC, the Engine Control Module (ECM) calibration may cause an emissions control component called an Air Injection Pump to fail in certain environmental conditions. If this occurs, the vehicle could enter a “Fail-Safe” Mode (also known as “Limp-Home” Mode). This mode reduces the vehicle’s power and speed, which could inconvenience an owner and require immediate repair. Limited Service Campaign (LSC) Remedy The ECM calibration has been updated to reduce the possibility of this condition occurring. Authorized Toyota dealer are requested to verify the vehicle’s ECM calibration and, if necessary, update the calibration software at NO CHARGE to the vehicle owner. If an Air Pump Assembly has failed, it will be replaced at NO CHARGE. This LSC will be available until May 31, 2016, and will only be available at an authorized Toyota Dealer. 1. Owner Notification Mailing Date The owner notification will commence in early May 2013, approximately 1 week after the dealer notification. Toyota tries hard to obtain current customer name and address information from each state through industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the LSC announcement, it is the dealership’s responsibility to forward the owner letter to the customer who purchased the vehicle. Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a notification, please verify eligibility by confirming through TIS prior to performing repairs. Dealers should perform the repair as outlined in the Technical Instructions found on TIS. C la 2. New and Used Vehicles in Dealership Inventory (In-Stock Vehicles) To ensure customer satisfaction Toyota requests that dealers conduct the LSC remedy on any new or used vehicles currently in dealer inventory that are covered by this LSC prior to customer delivery. LSC D0E – D – Page 2 3. Number and Identification of Covered Vehicles There are approximately 122,000 (2012 – 2013 MY) Tundra and Sequoia vehicles covered by this LSC. Certain 2012 – 2013 MY Tundra Vehicles Equipped with a 5.7 Liter Gasoline or 5.7 Liter-Flex Fuel engine. Approx. UIO: 103,000 MY VDS BW5F1 BY5F1 CW5F1 CY5F1 DW5F1 DY5F1 EY5F1 FY5F1 HW5F1 HY5F1 KW5F1 KY5F1 LY5F1 MW5F1 MY5F1 RY5F1 SY5F1 TY5F1 UW5F1 UY5F1 Start X210466 X210406 X012677 X012675 X210404 X210405 X115742 X115748 X210415 X210407 X004862 X004865 X119994 X225354 X225146 X115741 X115763 X007329 X209603 X209605 Finish X270264 X270574 X014385 X014384 X270700 X270691 X133344 X133338 X270709 X270704 X005477 X005483 X132781 X269483 X270593 X133343 X133240 X007783 X270708 X270710 WMI MY VDS BW5F1 BY5F1 CW5F1 CY5F1 DW5F1 DY5F1 EY5F1 FY5F1 HW5F1 HY5F1 KW5F1 KY5F1 LY5F1 MW5F1 MY5F1 RY5F1 SY5F1 TY5F1 UW5F1 UY5F1 Start X270736 X270754 X014389 X014388 X270716 X270719 X133346 X133353 X270743 X270048 X005481 X005484 X134012 X271629 X270858 X133345 X133347 X007784 X270712 X270711 Finish X295763 X295793 X015086 X015090 X295906 X295900 X140086 X140067 X295904 X295868 X005963 X005975 X140059 X294039 X295254 X140085 X140032 X007977 X295907 X295909 L im S C fil E in x g pi av re ai d la on bl e Ma un y til 31 Ju , 2 ne 0 1 30 6 ,2 01 6 WMI 5TF 2012 5TF 2013 Certain 2012 – 2013 MY Sequoia Vehicles Equipped with a 5.7 Liter Gasoline or 5.7 Liter-Flex Fuel engine. Approx. UIO: 19,000 WMI MY 5TD 2012 VDS BW5G1 BY5G1 DW5G1 DY5G1 JW5G1 JY5G1 KY5G1 YY5G1 ZY5G1 Start S055370 S055284 S055228 S055231 S055368 S055229 S037464 S037465 S037463 Finish S073131 S073126 S073139 S073124 S073119 S073132 S043121 S043120 S043119 WMI MY 5TD 2013 VDS BW5G1 BY5G1 DW5G1 DY5G1 JW5G1 JY5G1 KY5G1 YY5G1 ZY5G1 Start S072840 S072841 S072934 S072574 S072933 S072842 S043030 S043031 S042968 Finish S083563 S083607 S083610 S083594 S083585 S083603 S047134 S047138 S047136 fd Please note that only owners of the covered vehicles will be notified. If a dealer is contacted by an owner who has not yet received the notification, please verify coverage by confirming through TIS. Dealers should perform the procedure as outlined in the Technical Instructions located on TIS. Not all vehicles in the VIN range are covered by this LSC. C la A UIO matrix by state is provided to inform your dealership of the number of covered vehicles in your state. STATE UIO STATE UIO STATE UIO STATE UIO STATE UIO AK 1,241 HI 45 ME 716 NJ 1,863 SD 633 AL 2,523 IA 960 MI 826 NM 1,373 TN 1,924 AR 1,900 ID 1,095 MN 1,041 NV 1,407 TX 20,475 AZ 3,312 IL 1,902 MO 1,579 NY 3,513 UT 2,086 CA 13,989 IN 1,145 MS 1,591 OH 2,336 VA 3,051 CO 3,437 KS 1,038 MT 1,393 OK 3,345 VT 544 CT 644 KY 1,370 NC 3,259 OR 2,187 WA 2,759 DE 231 LA 3,474 ND 1,024 PA 3,533 WI 1,283 FL 6,809 MA 1,968 NE 584 RI 209 WV 1,463 GA 3,265 MD 1,961 NH 728 SC 2,037 WY 815 LSC D0E – D – Page 3 4. Dealer Summary Reports Summary Reports, containing the following will be enclosed in the dealer packet: • A VIN list containing vehicles in Dealer Stock. • The number of covered vehicles in your dealership’s primary marketing area. (Please verify eligibility by confirming through Dealer Daily or TIS prior to performing repairs.) L im S C fil E in x g pi av re ai d la on bl e Ma un y til 31 Ju , 2 ne 0 1 30 6 ,2 01 6 5. Parts Ordering The majority of vehicles will only need the ECM software updated (Reflashed). Please refer to the Technical Instructions for the work procedure related to this LSC. Most vehicles covered by this LSC will NOT require replacement of the Bank 1 Air Pump. The following part number should ONLY be used if (1) DTC(s) P0418 and/or P2445 are present in the system and (2) the vehicle does not have the updated software. Orders can be placed through the dealership’s facing PDC. The kits have been placed on Dealer Ordering Solutions and will be systematically released daily based on dealer ordering criteria. Campaign LSC D0E Part Number 17610-0S030 Parts Name Bank 1 Air Pump Qty Per/Veh Rarely Used C la Each dealership will receive specific dealer ordering criteria in an email from their facing PDC Manager based on Repair Order Volume * PDC Affected UIO. Therefore, it is vital that each dealership work with both Parts and Service to immediately file Safety Recall claims and coordinate appropriate kit orders. A sample of the Parts Allocation Report has been attached below for your reference. IMPORTANT PARTS ORDERING UPDATE All Safety Recall, Service Campaign (SSC/LSC) and Customer Support Program (CSP) parts are eligible for the Monthly Parts Return Program. Please refer to PANT Bulletin 2011-087 for campaign parts that are currently returnable under the Monthly Parts Return Program and additional details. LSC D0E – D – Page 4 6. Remedy Procedures Please refer to TIS for Technical Instructions. The Technical Instructions contain information on verifying the vehicle’s ECM calibration and, if necessary, update the calibration software. Conduct all applicable, non-completed Safety Recall and Service Campaigns on the vehicle during the time of appointment. L im S C fil E in x g pi av re ai d la on bl e Ma un y til 31 Ju , 2 ne 0 1 30 6 ,2 01 6 7. Warranty Reimbursement Procedure Certain 2012 through 2013 Model Year Tundra and Sequoia Vehicles Verify Vehicle Eligibility 1. Check the VIN range. 2. Check the TIS Vehicle Inquiry System. Not Covered No further action required. Covered Perform Health Check and Confirm ECM Calibration New Calibration Old Calibration Are DTC P0418 and/or P2445 Present? Yes Replace Air Pump Assembly No Update (Reflash) ECM Software and Install Authorized Modification Label This campaign only covers the replacement of the Bank 1 Air Pump Assembly with P0418 and/or P2445 present and the ECM contains the old calibration ID. Confirm Repair Quality Campaign complete. Return the vehicle to the customer. LSC Model D0E Tundra Sequoia Description Flat Rate 3615CA Confirm EMC Calibration is Already Updated 0.3 hr/vehicle 3615CB Update ECM Software and Install Update Label 0.5 hr/vehicle Update ECM Software, Install Label, and Replace Air Pump 2.0 hr/vehicle The above operation codes include 0.1 hour for administrative cost per unit for the dealership. la C This campaign does not cover air pump system issues with the new calibration ID Op. Code 3615CC • Yes LSC D0E – D – Page 5 8. Vehicles Emission Recall Proof of Correction Form (California only) As this LSC includes emission related parts, California dealers are requested to fill out the Vehicle Emissions Recall – Proof of Correction form after repairs have been completed. The vehicle owner may require this form for vehicle registration renewal. It is important to note that the forms are an official state document and blank forms must be secured to prevent misuse. Booklets can be ordered from the MDC (material number 00410-92007). L im S C fil E in x g pi av re ai d la on bl e Ma un y til 31 Ju , 2 ne 0 1 30 6 ,2 01 6 Please complete the form and provide it to the owner. The first non-completed VIN’s will be submitted to the California state DMV October 1, 2013. If the vehicle owner’s warranty claim will not be processed and paid prior to this date, please be sure to complete a form and provide it to a California owner. 9. Campaign Designation Decoder D 0 Year Campaign is Launched Repair Phase 8 = 2008 9 = 2009 A = 2010 B = 2011 C = 2012 D = 2013 E = 2014 F = 2015 Etc... 0 = Remedy 1 = Interim (Remedy not yet available) “1” will change to “0” when the Remedy is available B Current Campaign Letter for this year 1st Campaign = A 2nd Campaign = B 3rd Campaign = C 4th Campaign = D 5th Campaign = E 6th Campaign = F 7th Campaign = G 8th Campaign = H 9th Campaign = I Etc... Examples: th A0D = Launched in 2010, Remedy Phase, 4 Campaign Launched in 2010 nd Campaign Launched in 2012 C1B = Launched in 2012, Interim Phase, 2 st D0B = Launched in 2013, Remedy Phase, 1 Campaign Launched in 2013 10. Repair Quality Confirmation The repair quality of covered vehicles is extremely important to Toyota. To help ensure that all vehicles have the repair performed correctly, please designate at least one associate (someone other than the individual who performed the repair) to verify the repair quality of every vehicle prior to customer delivery. 11. Media Contacts It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be directed to Cindy Knight (310) 468-2170 in Toyota Corporate Communications. (Please do not provide this number to customers. Please provide this contact to only media associates.) la 12. Customer Contacts Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or LSC remedy. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided to assure a consistent message is communicated. C Customers with additional questions or concerns are asked to please contact the Toyota Customer Experience Center (1-888-270-9371). Please review this entire package with your Service and Parts staff to familiarize them with the proper step-by-step procedures required to implement this Limited Service Campaign. Thank you for your cooperation. TOYOTA MOTOR SALES, U.S.A., INC. Certain 2012 - 2013 Model Year Toyota Tundra and Sequoia Vehicles ECM Software Update LIMITED SERVICE CAMPAIGN [VIN] Dear Toyota Tundra / Sequoia Owner: L im S C fil E in x g pi av re ai d la on bl e Ma un y til 31 Ju , 2 ne 0 1 30 6 ,2 01 6 At Toyota, we are dedicated to providing vehicles of outstanding quality and value. As part of our continuing efforts to provide superior customer satisfaction, Toyota is announcing a Limited Service Campaign, which includes your vehicle. PL E What is the condition? In certain 2012 – 2013 Model Year Toyota Tundra and Sequoia vehicles equipped with a 5.7 Liter Gasoline or 5.7 Liter-Flex Fuel engine, the Engine Control Module (ECM) calibration may cause an emissions control component called an Air Injection Pump to fail under certain driving conditions. If this occurs, the vehicle could enter a “Fail-Safe” Mode (also known as “Limp-Home” Mode). This mode reduces the vehicle’s power and speed, which could inconvenience you and require immediate repair. What is included in the Limited Service Campaign? The ECM calibration has been updated to reduce the possibility of this condition occurring. Any authorized Toyota dealer will verify your vehicle’s ECM calibration and, if necessary, update the calibration software at NO CHARGE to you. If your Air Pump Assembly has failed due to this condition, it will be replaced at NO CHARGE. This Limited Service Campaign will be available until May 31, 2016, and will only be available at an authorized Toyota Dealer. All terms of your Toyota Emissions Control Warranties remain in effect whether or not you take advantage of this Limited Service Campaign. Additional details of your vehicle's emissions warranty coverage can be found in your Owner's Warranty and Service Guide booklet. M How do you take advantage of this Limited Service Campaign? Please contact an authorized Toyota dealer and make an appointment to have your vehicle’s ECM calibration updated as soon as possible. Verifying the ECM calibration number and/or updating the software will take approximately 15 minutes. If the air pump needs to be replaced, the repair will take approximately 2 hours. However, depending upon the dealer’s work schedule, it may be necessary to make the vehicle available for a longer period of time. SA If your vehicle is covered by this Limited Service Campaign, you do not need this owner letter to have the campaign completed; however, to assist the dealer in confirming vehicle eligibility, we request that you present this notice at the time of your service appointment. What if you live in California and don’t have this Limited Service Campaign performed? The State of California requires the completion of Limited Service Campaigns on emission related parts prior to vehicle registration renewal. In addition, the State requires that every vehicle must pass an emission test (SMOG Check) every two years and before it is sold. Without the completion of this no cost Limited Service Campaign, your vehicle may be more likely to fail this test. State of California regulations require Toyota to provide the Department of Motor Vehicles with a record of all vehicles that have not had the Limited Service Campaign completed. la Your Toyota dealer will provide you with a Vehicle Emissions Recall Proof of Correction Form after the campaign has been completed. Please ensure you retain this form since the DMV may require that you supply proof that the campaign has been completed during your vehicle registration renewal process. C What if you have other questions? • Your local Toyota dealer will be more than happy to answer any of your questions and set up an appointment to perform the repair. • You can find additional information and locate a Toyota dealer in your area by going online and visiting www.toyota.com/recall. • If you require further assistance, you may contact the Toyota Customer Experience Center at 1-888-270-9371 Monday through Friday, 5:00 am to 6:00 pm, Saturday 7:00 am through 4:00 pm Pacific Time. L im S C fil E in x g pi av re ai d la on bl e Ma un y til 31 Ju , 2 ne 0 1 30 6 ,2 01 6 What if you have previously paid for repairs to your vehicle for this specific condition? If you have previously paid for a repair to your vehicle for this specific condition prior to receiving this letter, please mail a copy of your repair order, proof-of-payment and proof-of-ownership to the following address for reimbursement consideration: Toyota Motor Sales, U.S.A., Inc Toyota Customer Experience, WC 10 19001 South Western Avenue Torrance, CA 90509 Include your name, address, and telephone number(s) in your request. process your request. Please allow us 6-9 weeks to PL E If you would like to update your vehicle ownership or contact information, please go to www.toyota.com/ownersupdate. You will need your full 17-digit Vehicle Identification Number (VIN) to input the new information. If you are a vehicle lessor, please assist us by forwarding this notice to the lessee. We have sent this notice in the interest of your continued satisfaction with our products, and we sincerely regret any inconvenience this condition may have caused you. Thank you for driving a Toyota. C la SA M Sincerely, TOYOTA MOTOR SALES, USA, INC. Limited Service Campaign (LSC) – D0E Certain 2012 – 2013 Model Year Tundra and Sequoia Vehicles ECM Software Update – FAQ L im S C fil E in x g pi av re ai d la on bl e Ma un y til 31 Ju , 2 ne 0 1 30 6 ,2 01 6 Frequently Asked Questions Published Late April 2013 Q1: A1: What is the condition? In certain 2012 – 2013 Model Year Toyota Tundra and Sequoia vehicles equipped with a 5.7 Liter gasoline or 5.7 Liter-Flex Fuel engines, the Engine Control Module (ECM) calibration may cause an emissions control component called an Air Injection Pump to fail under certain driving conditions. If this occurs, the vehicle could enter a “Fail-Safe” Mode (also known as “Limp-Home” Mode). This mode reduces the vehicle’s power and speed, which could inconvenience you and require immediate repair. Q2: A2: What is the cause of this condition? An error in the Air Injection System Control Logic may cause the air injection pump to remain on for an extended period of time. If this condition occurs, there is a possibility that the air pump for bank 1 (driver’s side of the engine) may become inoperative. Q2a: A2a: Q3: A3: What is an air injection pump? The air injection pump is an emissions control device that operates briefly when a cold engine is first started. It provides oxygen directly to the exhaust stream, increasing the catalyticconverter efficiency, decreasing the vehicle’s overall emissions output. Are there any symptoms that this condition exists? Yes. If the condition is present, your vehicles Check Engine Lamp will illuminate and the vehicle may enter Fail-Safe Mode. This mode reduces the vehicle’s power and speed, which could inconvenience you and require immediate repair. Please note that the Check Engine Lamp may illuminate for reasons unrelated to this condition. Q4: A4: What is Toyota going to do? Owners of the vehicles covered by this Limited Service Campaign (LSC) will receive an owner notification letter by first class mail starting in early May 2013. The ECM calibration has been updated to reduce the possibility of this condition occurring. Any authorized Toyota dealer will verify your vehicle’s ECM calibration and, if necessary, update the calibration software at NO CHARGE to you. If your Air Pump Assembly has failed due to this condition, it will be replaced at NO CHARGE. C la NOTE (Customer who live in the state of California and do not have this LSC performed): The State of California requires the completion of Limited Service Campaigns on emission related parts prior to vehicle registration renewal. In addition, the State requires that every vehicle must pass an emission test (SMOG Check) every two years and before it is sold. Without the completion of this no cost Limited Service Campaign, a vehicle in the state of CA may be more likely to fail this test. State of California regulations require Toyota to provide the Department of Motor Vehicles with a record of all vehicles that have not had the Limited Service Campaign completed. A Toyota dealer will provide you with a Vehicle Emissions Recall Proof of Correction Form after the campaign has been completed. Please ensure you retain this form since the DMV may require that you supply proof that the campaign has been completed during your vehicle registration renewal process. Page 1 of 2 © 2013 Toyota Motor Sales, USA Q5: A5: Which and how many vehicles are covered by this Limited Service Campaign? There are approximately 122,000 Tundra and Sequoia vehicles covered by this Limited Service Campaign. Model Tundra Sequoia Production Date Range Certain 2012 – 2013 August 2011 – February 2013 Approximate UIO 103,000 19,000 Are there any other Toyota or Lexus vehicles covered? No, only certain 2012 through 2013 Model Year Toyota Tundra and Sequoia vehicles, equipped with a 5.7 Liter gasoline or 5.7 Liter-Flex Fuel, are covered by this Limited Service Campaign in the U.S. L im S C fil E in x g pi av re ai d la on bl e Ma un y til 31 Ju , 2 ne 0 1 30 6 ,2 01 6 Q5a: A5a: MY How long will the repair take? Verifying the ECM calibration number and/or updating the software will take approximately 15 minutes. If the air pump needs to be replaced, the repair will take approximately 2 hours. However, depending upon the dealer’s work schedule, it may be necessary to make the vehicle available for a longer period of time. Q7: A7: When will this Limited Service Campaign Expire? This Limited Service Campaign will be available until May 31, 2016, and will only be available at an authorized Toyota Dealer. Q8: A8: What if an owner has additional questions or concerns? Owners with questions or concerns are asked to please contact the Toyota Customer Experience Center at 1-888-270-9371 Monday through Friday, 5:00 am to 6:00 pm, or Saturday 7:00 am through 4:00 pm Pacific Time. C la Q6: A6: Page 2 of 2 © 2013 Toyota Motor Sales, USA