WPB_ZLD_Remedy P

No.:
Warranty Policy Bulletin
POL14-03
Date:
12/10/14
Page:
1 of 12
Distribute to:
 Service Manager
 Warranty Administrator
REVISED 9/03/15
SUBJECT: WARRANTY ENHANCEMENT PROGRAM (ZLD) PHASE 2,
3, & 4 – PARTS REPLACEMENT AVAILABLE FOR
ALLMODELS):
WARRANTY EXTENSION FOR CRACKED AND/OR
STICKY/MELTING DASHBOARDS (INSTRUMENT
PANELS) AS A RESULT OF HEAT OR HUMIDITY, FOR
THE FOLLOWING VEHICLES:
• CERTAIN 2007-2008 MY ES 350
• CERTAIN 2003-2008 MY GX 470
• CERTAIN 2006-2008 MY IS 250/350
• CERTAIN 2007 MY LS 460
• CERTAIN 2004-2006 MY RX 330
• CERTAIN 2007-2009 MY RX 350
• CERTAIN 2005-2008 MY RX 400H
Background
Lexus has received reports where some vehicles may exhibit cracked and/or
sticky/melting dashboards as a result of heat or humidity.
NOTE: The same Warranty Enhancement Program coverage described
herein is also applicable to certain 2006-2008 MY IS 250/350 and certain
2007 MY LS 460 vehicles for cracked and/or sticky/melting front and rear
interior door panels as a result of heat or humidity. Late Production 2008
IS 250/350 vehicles are only eligible for cracked and/or sticky/melting Front
and Rear Interior Door Panels as a result of heat or humidity.
In Mid-December, 2014 Lexus announced the reimbursement phase of this
warranty enhancement program. Since that announcement, Lexus has been
diligently making parts preparations for the parts replacement phase of this
Program. Due to the age, volume, and breadth of the covered vehicles subject to
the Program and the size and complexity of dashboard manufacturing, Lexus will
be launching the part replacement portion of this Program in several phases;
please refer to the table below for part replacement model phasing.
Phase
1
2
3
4
Model
ALL
ES 350
RX 330/350/400h, GX 470
IS250/350, LS 460
Description
Reimbursement
Part
Replacement
Tentative Mailing Schedule
Mid-December, 2014
Late May, 2015
Late July, 2015
September, 2015
Please ensure this electronic bulletin is printed and distributed to those
designated as well as any other appropriate personnel.
Lexus Warranty Policy Bulletin
POL14-03
REVISED 9/03/15
Page 2 of 12
Background (Continued)
Although Lexus is increasing production levels, it is difficult to predict customer
demand and where parts need to be shipped to support customer demand. It is
important that dealerships explain to customers that there still may be a period of
time the customer will need to wait before part replacement can be performed.
Please be sure to take this into consideration when performing customer
scheduling.
Applicability
The dashboard and interior door panels are covered under the Lexus New
Vehicle Limited Warranty for 4 years from the date of first use or 50,000 miles
(whichever occurs first). However, Lexus is announcing a Warranty
Enhancement Program to cover parts replacement to address this condition.
Primary Coverage offers the Warranty Enhancement until May 31, 2017,
regardless of mileage.
After the Primary Coverage expires, the Secondary Coverage is applicable for
10 years from the date of first use, regardless of mileage.
Verify VIN applicability for this warranty enhancement by checking TIS before
completing any repairs.
Direct marketing of this warranty enhancement is strictly prohibited pursuant to
the Lexus Warranty Policy 5.22, “Warranty Solicitation.” Non-compliance with
this policy may result in a claim debit.
This Warranty Enhancement Program is subject to all of the terms and
conditions set forth in the Lexus New Vehicle Limited Warranty. For
example, damage from abuse, an accident, theft and/or vandalism, or
repairs to vehicles which are currently or were previously titled as “scrap,”
“salvage,” or “dismantled” is not covered by the New Vehicle Limited
Warranty or this Warranty Enhancement pursuant to Warranty Policy 4.15,
“What Is Not Covered by the Lexus New Vehicle Limited Warranty”.
Covered Vehicles
Not all vehicles within the specified model years are covered by this warranty
enhancement. Verify VIN applicability for this warranty enhancement by
confirming in TIS prior to completing any repairs.
Please ensure this electronic bulletin is printed and distributed to those
designated as well as any other appropriate personnel.
Lexus Warranty Policy Bulletin
POL14-03
REVISED 9/03/15
Page 3 of 12
LS 460
IS250/350
R&R Rear Door Trim BOTH
sides
R&R Rear Door Trim: Right
OR Left Side (one side)
R&R Front Door Trim BOTH
sides
Models
ES350
RX
330/350/400h
GX 470
R&R Front Door Trim: Right
OR Left Side (one side)
R&R instrument panel
Claim Submission
•
Opcodes
AHGD0E
Flat Rate
hours
2.7
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
AHGD0D
AHGD0F
AHGD0G
AHGD0H
AHGD0J
AHGD0K
AHGD0L
AHGD0M
AHGD0N
AHGD0P
AHGD0Q
AHGD0R
AHGD0S
AHGD0T
AHGD0U
AHGD0V
AHGD0W
AHGD0X
AHGD0Y
AHGD0Z
2.4
2.3
3.2
3.6
3.9
3.6
4.0
4.3
3.8
4.2
4.5
2.0
2.3
2.4
2.3
2.6
2.7
2.5
2.8
2.9
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Please ensure this electronic bulletin is printed and distributed to those
designated as well as any other appropriate personnel.
Lexus Warranty Policy Bulletin
POL14-03
REVISED 9/03/15
Page 4 of 12
R&R Rear Door Trim
BOTH sides
R&R Rear Door Trim:
Right OR Left Side (one
side)
R&R Front Door Trim
BOTH sides
R&R Front Door Trim:
Right OR Left Side (one
side)
Models
R&R instrument panel
Claim Submission (Continued)
•
•
LS 460
•
•
•
•
•
•
•
•
•
•
•
•
IS250/350
•
•
•
•
•
•
•
•
•
•
Opcodes
AHGD2A
AHGD2B
AHGD2C
AHGD2D
AHGD2E
AHGD2F
AHGD2G
AHGD2H
AHGD2J
AHGD2K
AHGD2L
AHGD2M
AHGD2N
AHGD2P
AHGD2Q
AHGD2R
Flat Rate
hours
0.4
0.7
0.4
0.8
1.1
0.6
1.0
1.3
0.3
0.4
0.3
0.6
0.7
0.5
0.8
0.9
A rental car can be claimed for a maximum of 1 day at $45.00 per day utilizing
sublet type “RT” for Op Codes AHGD0L, AHGD0M, AHGD0P, and AHGD0Q.
Photo Requirements and Parts Retention
Lexus requires photo documentation of removed dashboard assemblies to be
recorded as part of the R.O. documentation for this repair. Photos must provide
perspective image(s) that illustrate the damage.
A photo must also be taken with the odometer in focus and the dashboard in the
background. Photos must be made available for TMS Warranty Department
review upon request.
Please ensure this electronic bulletin is printed and distributed to those
designated as well as any other appropriate personnel.
Lexus Warranty Policy Bulletin
POL14-03
REVISED 9/03/15
Page 5 of 12
Photo Requirements and Parts Retention(Continued)
Removed dashboard assemblies must be retained for 7 calendar days after the
repair has been completed. Parts not requested for return in PRS or inspection
by District Service and Parts Managers (DSPMs) or Field Technical Specialists
(FTS) may be scrapped after 7 calendar days.
Replacement Parts
For some models the replacement part will be a kit 04005-XXXXX part number,
please identify the correct service part in the EPC and then use the chart below
to reference the appropriate kit part number for this program. If there is a kit
part number listed, the service part number will not be accepted for this
program. Dealer should order parts in red only.
Model
ES350
RX
330/350/400h
GX 470
LS 460
IS250/350
Service Part #
Kit Part
Number
55401-33211-C0
55401-33211-E0
55401-33211-J0
55401-48050-C0
55401-48050-E0
55401-48060-C0
55401-48060-E0
55401-48090-B0
55401-48090-C0
55401-48100-B0
55401-48100-C0
04005-14148-C0
04005-14148-E0
04005-14248-C0
04005-14248-E0
04005-14348-B0
04005-14348-C0
04005-14448-B0
04005-14448-C0
55401-60926-C0
55401-60926-C1
55401-60926-E0
55401-60922-C0
55401-60922-C1
55401-60922-E0
55401-50907-C1
55401-50907-C2
55401-50907-E2
55401-50907-E3
55400-53902
55400-53902
55400-53904
55400-53904
04005-14660-C0
04005-14660-C1
04005-14660-E0
04005-14760-C0
04005-14760-C1
04005-14760-E0
04005-14550-C0
04005-14550-C1
04005-14550-E0
04005-14550-E1
04005-14853-C0
04005-14853-E0
04005-14853-C0
04005-14853-E0
Description
Qty
PAD SUBASSY,
INSTRUMENT
PANEL
SAFETY
1 as
needed
Not Applicable
Please ensure this electronic bulletin is printed and distributed to those
designated as well as any other appropriate personnel.
Lexus Warranty Policy Bulletin
Model
LS 460
IS250/350
Service Part #
67610-50480-A4
67610-50480-B2
67610-50480-C2
67610-50520-A0
67610-50520-A1
67610-50520-B0
67610-50520-C0
67610-50640-A0
67610-50640-A1
67610-50640-B0
67610-50640-C0
67610-50691-A3
67610-50721-A0
67610-50721-A1
67610-50721-B0
67610-50721-C0
67610-53320-A0
67610-53320-B0
67610-53320-C7
67610-53340-A0/A2
67610-53340-B0/B2
67610-53340-C3/C5
67610-53390-A0
67610-53390-B0
67610-53390-C3
67610-53370-A0/A2
67610-53370-B0/B2
67610-53370-C3/C5
67610-53400-A0
67610-53400-B0
67610-53400-C3
67610-53501-A0
67610-53501-B0
67610-53501-C0
POL14-03
REVISED 9/03/15
Page 6 of 12
Kit Part
Number
Description
Qty
PANEL ASSY,
FR DOOR
TRIM, RH
1 as
needed
04005-17150-A0
04005-17150-B0
04005-17150-C0
04005-17250-A0
04005-17250-A1
04005-17250-B0
04005-17250-C0
04005-17350-A0
04005-17350-A1
04005-17350-B0
04005-17350-C0
Not Applicable
04005-19253-A0
04005-19253-B0
04005-19253-C0
04005-19353-A0
04005-19353-B0
04005-19353-C0
04005-19453-A0
04005-19453-B0
04005-19453-C0
04005-19553-A0
04005-19553-B0
04005-19553-C0
04005-19653-A0
04005-19653-B0
04005-19653-C0
Not Applicable
Please ensure this electronic bulletin is printed and distributed to those
designated as well as any other appropriate personnel.
Lexus Warranty Policy Bulletin
Model
LS 460
IS250/350
Service Part #
67620-50470-A4
67620-50470-A5
67620-50470-B2
67620-50470-C2
67620-50510-A0
67620-50510-A1
67620-50510-B0
67620-50510-C0
67620-50640-A0
67620-50640-A1
67620-50640-B0
67620-50640-C0
67620-50721-A0
67620-50721-A1
67620-50721-B0
67620-50721-C0
67620-53320-C7
67620-53340-A0/A2
67620-53340-B0/B2
67620-53340-C3/C5
67620-53400-A0
67620-53400-B0
67620-53400-C3
67620-53370-A0/A2
67620-53370-B0/B2
67620-53370-C3/C5
67620-53410-A0
67620-53410-B0
67620-53410-C3
67620-53461-A0
67620-53461-B0
67620-53511-A0
67620-53511-B0
67620-53511-C0
POL14-03
REVISED 9/03/15
Page 7 of 12
Kit Part
Number
04005-17450-A0
04005-17450-A1
04005-17450-B0
04005-17450-C0
04005-17550-A0
04005-17550-A1
04005-17550-B0
04005-17550-C0
04005-17650-A0
04005-17650-A1
04005-17650-B0
04005-17650-C0
Description
Qty
PANEL ASSY,
FR DOOR
TRIM, LH
1 as
needed
PANEL ASSY,
FR DOOR
TRIM, LH
1 as
needed
Not Applicable
04005-19753-C0
04005-19853-A0
04005-19853-B0
04005-19853-C0
04005-19953-A0
04005-19953-B0
04005-19953-C0
04005-20153-A0
04005-20153-B0
04005-20153-C0
04005-20253-A0
04005-20253-B0
04005-20253-C0
Not Applicable
Please ensure this electronic bulletin is printed and distributed to those
designated as well as any other appropriate personnel.
Lexus Warranty Policy Bulletin
Model
LS 460
Service Part #
67630-50B80-A6
67630-50B80-B2
67630-50B80-C2
67630-50880-A5
67630-50880-A6
67630-50880-B2
67630-50880-C2
67630-50890-02
67630-50A00-A8
67630-50A00-C4
67630-50A10-A5
67630-50A10-A6
67630-50A10-B2
67630-50A10-C2
67630-50B40-02
67630-50B40-B5
67630-50B40-C5
67630-50B50-A8
67630-50B50-B4
67630-50B50-C4
67630-50D41-A1
67630-50D41-B0
67630-50D41-C0
67630-50D51-A1
67630-50D51-B0
67630-50D71-A0
67630-50D71-A1
67630-50D71-B0
67630-50D71-C0
67630-50D81-A0
67630-50D81-A1
67630-50D81-B0
67630-50D81-C0
67630-50D91-A3
67630-50E01-A3
67630-50E11-A0
67630-50E11-A1
67630-50E11-B0
POL14-03
REVISED 9/03/15
Page 8 of 12
Kit Part
Number
04005-17750-A0
04005-17750-B0
04005-17750-C0
04005-17850-A0
04005-17850-A1
04005-17850-B0
04005-17850-C0
04005-17950-A0
04005-18150-A0
04005-18150-C0
04005-18250-A0
04005-18250-A1
04005-18250-B0
04005-18250-C0
04005-18350-A0
04005-18350-B0
04005-18350-C0
04005-18450-A0
04005-18450-B0
04005-18450-C0
Description
Qty
PANEL ASSY,
RR DOOR
TRIM, RH
1 as
needed
Not Applicable
Please ensure this electronic bulletin is printed and distributed to those
designated as well as any other appropriate personnel.
Lexus Warranty Policy Bulletin
Model
LS 460
IS250/350
LS 460
Service Part #
67630-50E11-C0
67630-50E21-B0
67630-50E21-C0
67630-50C01-A0
67630-50C01-A1
67630-50C01-B0
67630-50C01-C0
67630-53160-A0
67630-53180-A0
67630-53180-B0
67630-53180-C6
67630-53200-A0
67630-53200-B0
67630-53200-C6
67630-53241-B0
67630-53241-C0
67630-53291-A0
67630-53291-B0
67630-53291-C0
67640-50880-A5
67640-50880-A6
67640-50880-B2
67640-50880-C2
67640-50890-02
67640-50890-B5
67640-50A00-A8
67640-50A00-C4
67640-50A10-A5
67640-50A10-A6
67640-50A10-B2
67640-50A10-C2
67640-50B40-02
67640-50B40-B5
67640-50B40-C5
67640-50B50-B4
67640-50B50-C4
POL14-03
REVISED 9/03/15
Page 9 of 12
Kit Part
Number
Description
Qty
Not Applicable
PANEL ASSY,
RR DOOR
TRIM, RH
(CONT.)
1 as
needed
PANEL ASSY,
RR DOOR
TRIM, RH
1 as
needed
PANEL ASSY,
RR DOOR
TRIM, LH
1 as
needed
04005-20353-A0
04005-20453-A0
04005-20453-B0
04005-20453-C0
04005-20553-A0
04005-20553-B0
04005-20553-C0
Not Applicable
04005-18550-A0
04005-18550-A1
04005-18550-B0
04005-18550-C0
04005-18650-A0
04005-18650-B0
04005-18750-A0
04005-18750-C0
04005-18850-A0
04005-18850-A1
04005-18850-B0
04005-18850-C0
04005-18950-A0
04005-18950-B0
04005-18950-C0
04005-19150-B0
04005-19150-C0
Please ensure this electronic bulletin is printed and distributed to those
designated as well as any other appropriate personnel.
Lexus Warranty Policy Bulletin
Model
LS 460
Service Part #
67640-50D41-A1
67640-50D41-C0
67640-50D51-A1
67640-50D51-B0
67640-50D71-A0
67640-50D71-A1
67640-50D71-B0
67640-50D71-C0
67640-50D81-A0
67640-50D81-A1
67640-50D81-B0
67640-50D81-C0
67640-50D91-A3
67640-50E01-A2
67640-50E01-A3
67640-50E11-A0
67640-50E11-A1
67640-50E11-B0
67640-50E11-C0
67640-50E21-B0
67640-50E21-C0
67640-50B81-A2
67640-50B81-A1
67640-50B81-B1
67640-50B81-C0
67640-50C01-A0
67640-50C01-A1
67640-50C01-B0
67640-50C01-C0
POL14-03
REVISED 9/03/15
Page 10 of 12
Kit Part Number
Description
Qty
Not Applicable
PANEL ASSY,
RR DOOR
TRIM, LH
(CONT.)
1 as
needed
Please ensure this electronic bulletin is printed and distributed to those
designated as well as any other appropriate personnel.
Lexus Warranty Policy Bulletin
Model
IS250/350
Service Part #
67640-53160-B0
67640-53180-A0
67640-53180-B0
67640-53180-C6
67640-53200-A0
67640-53200-B0
67640-53200-C6
67640-53241-A0
67640-53241-C0
67640-53291-A0
67640-53291-B0
67640-53291-C0
POL14-03
REVISED 9/03/15
Page 11 of 12
Kit Part Number
04005-20653-B0
04005-20753-A0
04005-20753-B0
04005-20753-C0
04005-20853-A0
04005-20853-B0
04005-20853-C0
Description
Qty
PANEL ASSY,
RR DOOR
TRIM, LH
(CONT.)
1 as
needed
Not Applicable
Technical Instructions (Repair Procedures)
Technical instructions can be found in the applicable Technical Service
Information Bulletin (TSIB), please refer to the table below for additional TSIB
information.
Model
ES 350
RX 330/350/400h
GX 470
IS250/350
LS 460
TSIB Number
L-SB-0011-15
Please ensure this electronic bulletin is printed and distributed to those
designated as well as any other appropriate personnel.
Lexus Warranty Policy Bulletin
POL14-03
REVISED 9/03/15
Page 12 of 12
Customer-Paid Repairs or Replacement of Components
If a customer has previously paid for repairs to address cracked and/or
sticky/melting dashboard as a result of heat or humidity, please have them mail a
copy of their repair order, proof-of-payment, and proof-of-ownership* to the
following address for reimbursement consideration:
Lexus, A Division of Lexus Motor Sales, U.S.A., Inc.
Lexus Customer Assistance Center L201
19001 South Western Avenue
Torrance, CA 90509
The customer name, address, and telephone number(s) should be included in
the request. The customer should allow 6-8 weeks for processing.
*Please refer to the Reimbursement Checklist attached to the sample owner letter for required
documentation details.
Please ensure this electronic bulletin is printed and distributed to those
designated as well as any other appropriate personnel.