L-SB-0011-15

May 29, 2015
L-SB-0011-15
Instrument Panel (Dashboard) Sticky/Melting/Cracked
Service
Category
Vehicle Interior
Section
Interior Panels/Trim
Market
USA
Applicability
YEAR(S)
MODEL(S)
2007 – 2008
ES350
2003 – 2008
GX470
2004 – 2009
RX330, RX350,
RX400H
ADDITIONAL INFORMATION
Introduction
Certain 2003 – 2009 model year Lexus vehicles may exhibit a condition where the instrument panel
pad (dashboard) becomes cracked and/or has a shiny/degraded appearance. The dashboard surface
may also become sticky or adherent. Follow the procedures in this bulletin to address this condition.
Production Change Information
This bulletin applies to the following vehicles:
ES 350:
2007 – 2008 model year ES 350 vehicles produced WITHIN the VIN range shown below.
VIN RANGE
MODEL
ES 350
STARTING VIN
ENDING VIN
JTHBJ46G#52000129
JTHBJ46G#82237262
GX 470:
2003 – 2008 model year GX 470 vehicles produced WITHIN the VIN range shown below.
VIN RANGE
MODEL
GX 470
STARTING VIN
ENDING VIN
JTJBT20X#30001032
JTJBT20X#80159573
© 2015 Lexus, a division of Toyota Motor Sales, USA
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May 29, 2015
L-SB-0011-15
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Instrument Panel (Dashboard) Sticky/Melting/Cracked
Production Change Information (Continued)
RX 330, RX 350, RX 400h:
• 2004 – 2006 model year TMK (WMI=JTJ) and TMMC (WMI=2T2) built RX 330 vehicles
produced WITHIN the VIN ranges shown below.
• 2007 – 2009 model year TMK (WMI=JTJ) and TMMC (WMI=2T2) built RX 350 vehicles
produced WITHIN the VIN ranges shown below.
• 2005 – 2008 model year TMK (WMI=JTJ) built RX 400h vehicles produced WITHIN the VIN
ranges shown below.
VIN RANGE
MODEL
PLANT
DRIVETRAIN
TMK
RX 330
TMMC
Line 1
TMK
RX 350
Line 2
TMMC
Line 1
RX 400h
TMK
Line 2
STARTING VIN
ENDING VIN
2WD
JTJGA31U#40001010
JTJGA31U#60065897
4WD
JTJHA31U#40001045
JTJHA31U#60106215
2WD
2T2GA31U#4C001001
2T2GA31U#6C053399
4WD
2T2HA31U#4C001002
2T2HA31U#6C109798
2WD
JTJGK31U#70001007
JTJGK31U#90015946
4WD
JTJHK31U#72000449
JTJHK31U#92055377
2WD
JTJGK31U#89850000
JTJGK31U#99852619
4WD
JTJHK31U#82850004
JTJHK31U#92856947
2WD
2T2GK31U#7C001006
2T2GK31U#9C082087
4WD
2T2HK31U#7C001008
2T2HK31U#9C135374
2WD
JTJGW31U#62000101
JTJGW31U#82007988
4WD
JTJHW31U#50001014
JTJHW31U#82053985
2WD
JTJGW31U#82850001
JTJGW31U#82851100
4WD
JTJHW31U#82850001
JTJHW31U#82858246
Warranty Information
OP CODE
DESCRIPTION
550351
550451
MODEL
TIME
OFP
COLOR
CODES
T1
T2
ES 350
2.7
55401-33210
C0/E0/J0
67
19
2.3
55401-60904
55401-60919
55401-60900
55401-60915
C0/C1/E0
55401-48050
55401-48060
67
16
C0/E0
55401-48090
55401-48100
B0/C0
GX 470
R & R Instrument Panel Safety
Pad Sub-assembly
550351
RX 330
RX 350
RX 400h
2.4
© 2015 Lexus, a division of Toyota Motor Sales, USA
May 29, 2015
L-SB-0011-15
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Instrument Panel (Dashboard) Sticky/Melting/Cracked
Warranty Information (Continued)
APPLICABLE WARRANTY
• This repair is covered under the Lexus Basic Warranty. This warranty is in effect for 48 months
or 50,000 miles, whichever occurs first, from the vehicle’s in-service date.
• Warranty application is limited to occurrence of the specified condition described in
this bulletin.
Parts Information
PART NUMBER
MODEL
ES 350
GX 470
RX 330
RX 350
RX 400h
PART NAME
COLOR CODES
PREVIOUS
NEW
55401-33210
55401-33211
C0/E0/J0
55401-60904
55401-60919
04005-14660
C0/C1/E0
55401-60900
55401-60915
04005-14760
C0/C1/E0
55401-48050
04005-14148
C0/E0
55401-48060
04005-14248
C0/E0
55401-48090
04005-14348
B0/C0
55401-48100
04005-14448
B0/C0
QTY
1
1
Pad Sub-Assy, Instrument
Panel, Safety
1
Required Tools & Equipment
SPECIAL SERVICE TOOLS (SST)
PART NUMBER
QTY
Plastic Pry Tool Kit*
00002-06020-02
1
* Essential SST.
NOTE
Additional SSTs may be ordered by calling 1-800-933-8335.
© 2015 Lexus, a division of Toyota Motor Sales, USA
L-SB-0011-15
May 29, 2015
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Instrument Panel (Dashboard) Sticky/Melting/Cracked
Repair Procedure
1. Confirm the dashboard exhibits the cracked, sticky and/or shiny appearance condition.
• Refer to Figures 1 – 3 for examples of these conditions.
• Refer to the Flow Chart (Figure 4) to help confirm applicable vehicles with the sticky/shiny
condition, then proceed to step 2.
Figure 1. Examples of Sticky/Shiny Condition
1
1
Front of Vehicle
Figure 2. Examples of Chalky Condition (Becomes Sticky/Shiny in Heat)
NOTE
When a vehicle with a sticky/shiny dashboard is parked out of heat and humidity for more
than a few hours, the dashboard surface becomes chalky. Once the vehicle is exposed to
heat again, the sticky/shiny condition returns.
© 2015 Lexus, a division of Toyota Motor Sales, USA
L-SB-0011-15
May 29, 2015
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Instrument Panel (Dashboard) Sticky/Melting/Cracked
Repair Procedure (Continued)
Figure 3. Examples of Cracked Condition
1
1
1
1
Front of Vehicle
© 2015 Lexus, a division of Toyota Motor Sales, USA
May 29, 2015
L-SB-0011-15
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Instrument Panel (Dashboard) Sticky/Melting/Cracked
Repair Procedure (Continued)
Figure 4. Flow Chart for Vehicles with Sticky/Shiny Condition
START
Is dashboard
sticky and/or
shiny?
NO
YES
Replace
Dashboard
Has vehicle been
parked indoors
recently?
NO
YES
YES
Does
dashboard have a
degraded/chalky
appearance?
NO
Ve h icle does
NOT meet
bulletin criteria
NOTE
• A dashboard can become sticky and/or shiny over time for a number of different reasons
and under a number of different circumstances. The majority of vehicles subject to repair
under this bulletin are most likely those that have been operated for extended periods in
areas of high temperatures and high humidity.
• In some cases, a dashboard may appear shiny due to aftermarket interior dressing
products.
© 2015 Lexus, a division of Toyota Motor Sales, USA
L-SB-0011-15
May 29, 2015
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Instrument Panel (Dashboard) Sticky/Melting/Cracked
Repair Procedure (Continued)
2. Confirm the dashboard has a sticky/shiny and/or cracked condition.
If dashboard is cracked, go to step 5.
Is the dashboard sticky and/or shiny?
• YES — Go to step 5.
• NO — Go to step 3.
3. Has the vehicle been parked indoors recently?
• YES — Go to step 4.
• NO — This bulletin does NOT apply.
4. Does the dashboard have a degraded/chalky appearance?
• YES — Go to step 5.
• NO — This bulletin does NOT apply.
5. Replace the Instrument Panel Safety Pad Sub-assembly.
A. Remove the Instrument Panel Safety Pad Sub-assembly.
Refer to the Technical Information System (TIS), applicable model and model year
Repair Manual:
• 2007 / 2008 ES 350:
Vehicle Interior – Interior Panels/Trim – “Instrument Panel: Instrument
Panel Safety Pad: Removal”
• 2003 / 2004 / 2005 GX 470:
Vehicle Interior – Interior Panels/Trim – “Instrument Panel Safety Pad
Sub-Assy: Replacement”
• 2006 / 2007 / 2008 GX 470:
Vehicle Interior – Interior Panels/Trim – “Instrument Panel: Instrument Panel
Safety Pad: Removal”
• 2004 / 2005 RX 330:
Vehicle Interior – Interior Panels/Trim – “Instrument Panel Safety Pad
Sub-Assy: Replacement”
• 2006 RX 330:
Vehicle Interior – Interior Panels/Trim – “Instrument Panel: Instrument Panel
Safety Pad: Removal”
• 2007 / 2008 / 2009 RX 350:
Vehicle Interior – Interior Panels/Trim – “Instrument Panel: Instrument Panel
Safety Pad: Removal”
© 2015 Lexus, a division of Toyota Motor Sales, USA
L-SB-0011-15
May 29, 2015
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Instrument Panel (Dashboard) Sticky/Melting/Cracked
Repair Procedure (Continued)
• 2006 / 2007 / 2008 RX 400h:
Vehicle Interior – Interior Panels/Trim – “Instrument Panel: Instrument Panel
Safety Pad: Removal”
B. Install the NEW Instrument Panel Safety Pad Sub-assembly.
Refer to TIS, applicable model and model year Repair Manual:
• 2007 / 2008 ES 350:
Vehicle Interior – Interior Panels/Trim – “Instrument Panel: Instrument Panel
Safety Pad: Installation”
• 2003 / 2004 / 2005 GX 470:
Vehicle Interior – Interior Panels/Trim – “Instrument Panel Safety Pad
Sub-Assy: Replacement”
• 2006 / 2007 / 2008 GX 470:
Vehicle Interior – Interior Panels/Trim – “Instrument Panel: Instrument Panel
Safety Pad: Installation”
• 2004 / 2005 RX 330:
Vehicle Interior – Interior Panels/Trim – “Instrument Panel Safety Pad
Sub-Assy: Replacement”
• 2006 RX 330:
Vehicle Interior – Interior Panels/Trim – “Instrument Panel: Instrument Panel
Safety Pad: Installation”
• 2007 / 2008 / 2009 RX 350:
Vehicle Interior – Interior Panels/Trim – “Instrument Panel: Instrument Panel
Safety Pad: Installation”
• 2006 / 2007 / 2008 RX 400h:
Vehicle Interior – Interior Panels/Trim – “Instrument Panel: Instrument Panel
Safety Pad: Removal”
© 2015 Lexus, a division of Toyota Motor Sales, USA