K43056254
Service Bulletin Details
Public Details for: K43056254
Mack chassis - aftertreatment control module ( acm ) offline / not visible / missing from control unit information in premium tech tool ( ptt )
- 9999 - 2018 - 2017 - 2016 - 2015 - 2014 - 2013 - 2012 - 2011 - 2010 - 2009 - 2008 - 2007 -
Models from 9999
9999 MACK CHU |
9999 MACK CXU |
9999 MACK GU |
9999 MACK LR |
9999 MACK TD |
Models from 2018
2018 MACK MRU |
Models from 2017
2017 MACK LEU |
2017 MACK MRU |
Models from 2016
2016 MACK LEU |
2016 MACK MRU |
Models from 2015
2015 MACK LEU |
2015 MACK MRU |
Models from 2014
2014 MACK LEU |
2014 MACK MRU |
Models from 2013
2013 MACK LEU |
2013 MACK MRU |
Models from 2012
2012 MACK LEU |
2012 MACK MRU |
Models from 2011
2011 MACK LEU |
2011 MACK MRU |
Models from 2010
2010 MACK LEU |
2010 MACK MRU |
2010 MACK TERRAPRO (MRU) |
Models from 2009
2009 MACK LEU |
2009 MACK MRU |
2009 MACK TERRAPRO (MRU) |
Models from 2008
2008 MACK LEU |
2008 MACK MRU |
2008 MACK TERRAPRO (MRU) |
Models from 2007
2007 MACK LEU |
2007 MACK MRU |
Solution K43056254 Wednesday, April 4, 2018 8:39:43 PM CEST Solution Title (customer effect) Mack Chassis - Aftertreatment Control Module ( ACM ) Offline / Not Visible / Missing From Control Unit Information in Premium Tech Tool ( PTT ) Cause When connecting to a chassis for diagnosis or programming, the ACM may not be visible. This is not an immediate indication of a failed module. Most ACMs replaced for this issue are found to be in working condition during failure analysis. Solution A. When replacing an ACM, always use Replace Hardware, operation 1700-22-03-12. B. Review the DTC Readout for communications codes that may indicate a data link problem. C. Ensure that there are no voltage or resistance issues with power and ground to the module. - Ensure that there are at least 12 volts present on ACM pin 3 with Key On. D. Unplug the ACM. Allow the chassis to sit with key on, engine off for 5 minutes. Reconnect the ACM without turning the key off. E. Make sure that the ACM is compatible with the truck. - OBD13 to OBD15 (Model Years 2014 to 2016) have two compatible modules: • 21870087 • 22449432 - OBD16 and newer is only compatible with one module: • 22449432 F. Make sure to disconnect any third party devices (GPS, QUALCOMM etc.) that are connected anywhere to the data link, possibly on the diagnostic connector (back side). G. Make sure Tech Tool is at version 2.5.87 or newer. Tech Tool databases are up to date (when in doubt use the Update Product Information function). H. Remove the fuses for the TGW and ABS modules. This should only be required if there are issues with programming a module for the first time. Follow the procedure in Step H to ensure PTT has to re-identify the vehicle. I. If the original ACM is not visible in Tech Tool, make sure to do the following steps to clean the history of the truck inside tech tool: 1. Disconnect from the truck and then remove the truck from the latest selections list. 2. Exit out of PTT. 3. Using the Tech Tool Log Manager, stop the BAF services, clean up all log files and then start the BAF services. 4. Restart PTT and connect to the truck. J. If the ACM is still not visible, start an eService case for further assistance. The case must include: • A complete DTC Readout from the time of the truck's arrival. • A thorough description of all tests performed with results and numeric values noted ("Good" is not a value). • Screenshots of any errors encoutered while attempting to program. Internal comments (BO) Before shipping the pre-programmed ACM, the following steps can be performed to allo w the programming of the ACM. 1. Disconnect 62 PIN connector at the ACM 2. Eliminate J1939 communication by using either of the procedures attached here. 3. Connect 62PIN connector at the ACM. 4. Program ACM using TT2. 5. If " ONLY " the ACM is still not visible, the new ACM will need to be sent to Technical Support Services after they have been contacted and a case opened. Solution visibility Dealer distribution Function(s)/component(s) affected Function affected CV electronic control unit , 2 1 0 ACM , Diagnostic tool Function Group Function Group 258 emissions after-treatment , 2841 Electronic Control Unit Customer effect Main customer effect calibration/programming/pairing/missing operation , diagnostics/methodology Conditions Vehicle operating mode when stationary Administration Author ut01793 Last modified by RU4469V Creation date 29-11-2016 15:11 Date of last update 12-03-2018 20:03 Review date 15-02-2017 00:02 Status Published NA_Author_Group GTT NA_MACK_Vehicle_Range NA_MACK_Vehicle_Ran ge Cabover , LR , LEU , MRU , Conventional , CHU , CXU , GU , TD Engine family Engine family Mack , MP7 , MP8 , MP10 Emission Standard Emission Standard 2018 , OBD2017 , US17 GHG , US16 , US15 , US10 , US13 OBD , US14 GHG