K18412228

Solution K18412228
Wednesday, April 4, 2018 8:46:13 PM CEST
Solution
Title (customer effect)
Mack Chassis - Telematics Gateway ( TGW, MID 142 ) Losing Communication With
The Instrument Cluster ( IC ) - Counts Of Fault Code (FC) MID 140 PSID 239 FMI 12
Data Link, MID 142 Faulty Device or Component Logging, Possibly Following Engine
Start; TGW Possibly Missing From Product Information In Premium Tech Tool ( PTT )
- OBD13 Through OBD16 Emissions With TGW1 Or TGW2
Cause
Counts of MID 140 PSID 239 FMI 12 may log in chassis equipped with telematics
modules. The code and message may appear together or independently, and the module
may not appear in product information when checked with PTT.
Solution
Verify the chassis emissions level first.
- Details can be found in the Product Details box on the Product tab in PTT as seen
below:
Repair
- US10+OBD13 and Certain US14+OBD13 (TGW1):
Chassis built commonly from late Model Year 2013 through the beginning of Model
Year 2015 utilized the first generation Telematics Gateway, TGW1. First-gen TGWs
utilized 2G cellular technology, which at the time of introduction had been in use by
all cellular providers for several years. AT&T, the service provider for all TGWs, shut
down its 2G networks at the beginning of 2017. Other US providers are currently
moving to follow suit. With the shutdown of 2G networks, TGW1s ceased
broadcasting.
- It is not possible to replace a TGW1 with a TGW2. If a chassis is having issues
with a TGW1, it needs to be removed from the system.
- If MID 140 PSID 239 FMI 12 is logging regularly:
1. Using Premium Tech Tool (PTT), use Operation 1700-22-03-06 Accessory Kit u
nder the Program tab to run Accessory Kit 85151006.
2. Run PTT Operation 1700-08-03-39 Program Electronic Control Unit and
program the Information Display (MID 140).
3. Remove Fuse F13.
4. Remove the harness connector from the TGW.
5. Check operation.
- US14+OBD13 And US14+OBD15 (TGW2)
1. Refer to Tech Tip TT-001-2017 FIRST and ensure software is correct as specified.
• This Tech Tip covers situations where the TGW is showing a Product Data
mismatch or is not present in the Product Information in PTT.
• NOTE: The key cycle operation described in the Tech Tip may need to be
repeated multiple times before the module properly powers up.
• Because this issue can be related to battery voltage during cranking, battery
connections and grounds should be ensured clean and tight. Batteries should be
tested and verified to be in good condition.
2. Once all of the above information is reviewed and verified:
A. Using Premium Tech Tool (PTT), use Operation 1700-22-03-06 Accessory Kit
under the Program tab to run Accessory Kit 85152126.
B. Run PTT Operation 1700-08-03-39 Program Electronic Control Unit and
program the Information Display (MID 140).
C. Check operation.
- US14+OBD16 (TGW2)
1. Because this issue can be related to battery voltage during cranking, battery
connections and grounds should be ensured clean and tight. Batteries should be tested
and verified to be in good condition.
2. Once batteries and connections are verified:
A. Using Premium Tech Tool (PTT), use Operation 1700-22-03-06 Accessory Kit
under the Program tab to run Accessory Kit 85152126.
B. Run PTT Operation 1700-08-03-39 Program Electronic Control Unit and
program the Information Display (MID 140).
C. Check operation.
- US17+OBD16 And Newer
• The issues described above do not occur in GHG17 and newer chassis. If MID 140
PSID 239 FMI 12 is logging, normal diagnostic procedures should be followed.
Solution visibility
Dealer distribution
Function(s)/component(s) affected
Function affected
TT
, 12 1 0 TGW2 , MID 140 – IC04 / IC05 , MID 142 – RAL , Diagnostic tool
Function Group
Function Group
Customer effect
365 entire vehicle control system , 397 mobile data services , 398 telematics systems
Main customer effect
calibration/programming/pairing/missing operation , diagnostics/methodology , efficien
cy/abnormal behavior , fault code/display
Lights/Messages on
information display
message on display
Fault code(s)
NA_MIDs
MID 140 PSID 239 FMI 12 , MID 142
Conditions
Vehicle operating mode
Frequency of occurrence of
problem
on start-up , when driving , when stationary
always
Administration
Author
RU4469V
Dealer ID
RU4469V
Last modified by
RU4469V
Creation date
27-03-2018 21:03
Date of last update
27-03-2018 21:03
Status
Published
NA_MACK_Vehicle_Range
NA_MACK_Vehicle_Ran
ge
MRU , CHU , CXU , GU , TD
Engine family
Engine family
Mack
Emission Standard
Emission Standard
US16 , US15 , US10 , US13 OBD , US14 GHG