2050603.1

Technical product information
Topic
Market area
Brand
Transaction No.
Level
Status
Release date
Bentayga - Touch Screen Remote (TSR) - Not ejecting from the cradle
Bentley: worldwide (2WBE),Hongkong-Macau (5HK)
Bentley
2050603/1
EH
Approval
New customer code
Object of complaint
Complaint type
vehicle service -> vehicle diagnosis -> guided fault finding
control units, services ->
without event log entry
information, navigation, communication, entertainment -> infotainment sys. control using buttons, control
panel, display panel
information, navigation, communication, entertainment -> audio, video, television -> rear-seat
entertainment system remote control
information, navigation, communication, entertainment -> radio, navigation, MMI, hard drive device
functions -> software update -> software update for information electronics control unit
information, navigation, communication, entertainment -> audio, video, television -> rear-seat
entertainment system control panel -> rear seat entertainment system control panel key
Vehicle data
Bentayga
Sales types
Type
4V1*
4V1*
4V1*
MY
2017
2018
2019
Brand Designation Engine code Gearbox code
E
*
*
E
*
*
E
*
*
Documents
Document name
master.xml
Final drive code
*
*
*
functionality
component / consumables
-> missing
functionality -> defective
function sequence
functionality -> too stiff
Position
Technical product information
Bentayga - Touch Screen Remote (TSR) - Not ejecting from the cradle
Transaction No.: 2050603/1
Customer statement / workshop findings
Touch screen remote (TSR) is not ejecting from the cradle
Technical background
Before carrying out any further diagnostic work regarding the TSR not ejecting, please carry out the checks within the Measure section of this TPI to
ensure the TSR is not activated (Locked)
Production change
Not Applicable
Measure
- Ensure a suitable battery charger is correctly connected to the vehicle electrical system for the duration of this procedure
- Connect the Bentley approved diagnostic tool to the vehicle On Board Diagnostic (OBD) socket. Note: Hardwire connections should be used
- Switch on the ignition
- From the diagnostic tool main desktop select Off board Diagnostic Information System
- Select – Start diagnosis
- Adopt the correct vehicle identification and allow guided fault finding of all control modules to complete
- Once Guided fault finding has completed go to the Special Functions page and select (Point 1) 27 – TSR cradle unlock (Rep.Gr.90)
- Select Perform test (Point 2) and follow on screen prompts until at the relevant screen regarding TSR activated/Not activated status
Figure 2 shows the TSR cradle lock is currently activated, (Locked), select Yes and follow the remaining prompts to deactivate the TSR cradle lock
Figure 3 shows the TSR cradle lock is currently Not activated (unlocked) this is the correct status to ensure the TSR can be ejected from the cradle
Figure 1
Figure 2
Figure 3
In the event the TSR cradle lock status is not activated and the TSR willnot eject, please raise a DISS query include within the query
that this TPI was conducted previously and an issue with TSR ejection is still evident although the status shown is Not activated