LI54.10-P-060374
Service Bulletin Details
Public Details for: LI54.10-P-060374
Vehicle cannot be unlocked/ vehicle does not start - starter battery discharged
- 2019 - 2018 - 2017 - 2016 - 2013 - 2012 - 2011 -
Models from 2018
2018 MERCEDES-BENZ AMG GLC43 |
2018 MERCEDES-BENZ AMG GLC63 |
2018 MERCEDES-BENZ GLC300 |
2018 MERCEDES-BENZ GLC350E |
Models from 2016
2016 MERCEDES-BENZ AMG GLC43 |
2016 MERCEDES BENZ C205 |
2016 MERCEDES BENZ GLC |
2016 MERCEDES-BENZ GLC300 |
2016 MERCEDES BENZ S222 |
Models from 2013
2013 MERCEDES-BENZ CLA117 |
Models from 2012
2012 MERCEDES-BENZ CLA117 |
Models from 2011
2011 MERCEDES-BENZ CLA117 |
Vehicle cannot be unlocked/ vehicle does not start - starter battery discharged Topic number LI54.10-P-060374 Version 8 Design group 54.10 Battery, voltage supply, voltage converter Date 05-13-2016 Validity BR205 BR217 BR222 BR253 Reason for change Additional remedy Reason for block Complaint: - Vehicle cannot be unlocked/ vehicle does not start - Display message in instrument cluster "Battery - Start Engine - See Owner's Manual" - only vehicles as of modification year 2014 (as of SA code 805) Attachments File Description Beispiel_Buswachhalter.pdf Example for reading bus keepawake event from electrical system data Beispiel Kl. 15 EIN_de.pdf Example for terminal 15 ON example terminal 15 active.pdf Example for terminal 15 ON example_BUS_keep_awake.pdf Example for bus keepawake event Cause: 1. Only affects model series 205/222 with SA code 550 - Trailer hitch: Software of AHE (trailer recognition) control unit produces bus keepawake event and thus causes discharge of the starter battery 2. Only affects model series 217/222 with SA code M005 - 4MATIC Software of electric steering (N68) produces bus keepawake event and thus causes discharge of the starter battery 3. Affects model series 205/217/222 with SA code 889 - Keyless-Go or SA code 893 - Keyless Start 4. Affects model series 205 with SA code 520 or 522 Head Unit NTG5 Software of Audio 20 radio produces bus keepawake event and thus causes discharge of the starter battery 5. Affects model series 222 with SA code ME05 (PlugIn Hybrid) 05-13-2016 5:33 PM © Copyright Daimler AG PLUBONS Page 1/7 Fault in infrastructure produces permanent bus keepawake event in on-board charger control unit 6. Affects model series S205 and X253 up to code 807 Backrest release on 2nd seat row Remedy: 1. Only affects model series 205/222 with SA 550 - Trailer hitch: - Ask the customer whether he used the trailer hitch (SA code 550) immediately before the problem occurred. - If "yes", work through the service measure "$1406P31B16 10 Update software of trailer recognition (AHE) control unit" for the vehicle in question. Only affects control units (AHE) with software release A2059025802! Control units with software release A2059026904 are therefore not affected! In addition, charge the starter battery as described in WIS and check it before handing the vehicle back over to the customer. 2. Only affects model series 217/222 with SA code M005 - 4MATIC Use XENTRY Diagnostics to access the electrical system diagnosis for the driver-side SAM (N10/6) Driver-side SAM (N10/6) --> Actual values --> Electrical system data To be able to assess whether a bus keepawake event caused the battery discharge, it is necessary to examine the stationary cycles. A constantly active CAN is identified by the text "Interior CAN awake unusually long" (see attachment). If this text is not displayed, the battery discharge has a different cause. If it is confirmed that the battery was discharged by a bus keepawake event, the electric steering control unit (N68) must be flashed to the current version (14/29 00). To invoice the overall claim, use the damage code 46494 90 "Electric rack-and-pinion steering control unit". 3. Affects model series 205/217/222 with SA code 889 - Keyless-Go or SA code 893 - Keyless Start Note: This customer complaint does not indicate a technical fault in the vehicle. The customer unintentionally left the vehicle with terminal 15 "on". This occurs when the Keyless-Go or Keyless Start button on the EZS is pressed again after opening the driver door (once = terminal 15R active; twice = terminal 15 active). If the customer parks the vehicle in this condition, it is not possible to lock it from outside and the vehicle is found unlocked at the breakdown location. Any diagnostic work cannot be invoiced via Warranty. Use XENTRY Diagnostics to access the electrical system diagnosis for the driver-side SAM (N10/6). Driver-side SAM (N10/6) --> Actual values --> Electrical system data To be able to assess whether the battery was discharged by switching on terminal 15, it is necessary to examine the stationary cycles. A constantly switched-on terminal 15 is identified by the text "Ignition ON for long time" (see attachment). If this text is not displayed, the battery discharge has a different cause. In vehicles of model series 205, 217 and 222 as of production date 06/2015, the function of automated circuit switching was introduced. If the customer parks his vehicle with circuit 15 active, this is automatically switched back to circuit 15R after 15 minutes. After another 30 minutes, circuit 15R is automatically switched off. This functionality will actively assist in reducing breakdown cases. 4. Affects model series 205 with SA code 520 or 522 Head Unit NTG5 Use XENTRY Diagnostics to access the electrical system diagnosis for the driver-side SAM (N10/6) Driver-side SAM (N10/6) --> Actual values --> Electrical system data To be able to assess whether a circuit 30g bus keepawake event caused the battery discharge, it is necessary to examine the stationary cycles. A constantly active CAN is identified by the text "Interior CAN awake unusually long" (see attachment). If this text is not displayed, the battery discharge has a different cause. If it is confirmed that the battery was discharged by a circuit 30g bus keepawake event, the Audio 20 control unit (A26/17) must be flashed to the current version (14/26 00 - E16.3 or higher). The necessary software release is 05-13-2016 5:33 PM © Copyright Daimler AG PLUBONS Page 2/7 available as of XENTRY version 09/2014. To invoice the overall claim, use the damage code 87100 54 "Head Unit control unit". 5. Affects model series 222 with SA code ME05 (PlugIn Hybrid) Use XENTRY Diagnostics to access the electrical system diagnosis for the driver-side SAM (N10/6). Driver-side SAM (N10/6) --> Actual values --> Electrical system data To be able to assess whether a bus keepawake event caused the battery discharge, it is necessary to examine the stationary cycles. A constantly active CAN is identified by the text "Interior CAN awake unusually long" (see attachment). If this text is not displayed, the battery discharge has a different cause. Only affects LG charger control units (N83/5) with software release A0009054922! Control units with software release A0009026827 are therefore not affected! In addition, charge the 12 V starter battery as described in WIS and check it before handing the vehicle back over to the customer. If it is confirmed that the battery was discharged by a bus keepawake event, the LG charger control unit (N83/5) must be flashed to the current version (A0009026827). To invoice the overall claim, use the damage code 5420 W 90 "High-voltage battery charger control unit". Note: The customer should always be advised that there is a fault in the infrastructure for charging the high-voltage battery! The infrastructure must also be tested so as to guarantee correct charging of the high-voltage battery and the associated functions. 6. SAM-F (N0/6) flash software: New software 15/ 15/ 00 7. Please continue to report vehicles with complaints concerning the battery or the on-board electrical system, on which the measures described above are ineffective, before commencing repair work if possible, via a PTSS case with the information listed below. 1. Detailed customer complaint 2. Control unit log of driver SAM (N10-6) Only the original PDF file (not scanned documents) 3. Midtronics battery test results - AR54.10-P-1129LW 4. Battery part number and terminal stamp 5. Results of no-load current measurement When the CAN is active, the no-load current consumption is approx. 4.5 - 8.5 A. In this case, immediately connect a battery charger to the jumpstart connection point. This will prevent a circuit 30 reset until the cause can be clarified. Then a scan of the interior CAN (body CAN) must be generated with SD-Scan. The file in "asc" format must be attached to the corresponding TIPS case. 8. For vehicles as of production date 06/2015 (SA code 806), both memory entries from the bus keepawake detection function in the EZS are required. Note: Do not use items 3 and 4 for BR205 vehicles with code "U98" - Lithium-ion starter battery or for BR217/222 AMG model designations! - Was the trailer hitch used before the problem was discovered (only vehicles with SA code 550 Trailer recognition)? - Did the customer find the vehicle locked or unlocked at the breakdown location (vehicles with SA code 889 Keyless-Go or SA code 893 "Keyless Start")? - Is the problem vehicle a demonstration vehicle? Note on bus keepawake detection: In model series 205/217/222 with SA code 804 or 805, the bus keepawake detection function in the EZS control unit (N73) is not available until further notice. The electrical system diagnosis in the driver-side SAM (N10/6) must be used to validate bus keepawake events. There you should find the text "Interior CAN active unusually long" in the relevant "stationary cycle". If this text does not appear, the cause of the discharge of the starter battery is not a bus keepawake event. --> A software update of the EZS control unit (N73) is available in the Bus keepawake unit recording menu in the EZS control unit (N73). 05-13-2016 5:33 PM © Copyright Daimler AG PLUBONS Page 3/7 The bus keepawake detection function will be available in vehicles as of production date 06/2015. When a bus keepawake event is detected, it is identified by the fault memory entry "U116000 - A bus keepawake event was detected". The two memory entries for the bus keepawake detection function are displayed as usual under "Actual values" when the EZS control unit (N73) is accessed! In vehicles prior to production date 06/2015, no indication is given, as previously. Symptoms Overall vehicle / Power supply / Battery/On-board electrical system / Battery function / Battery discharges Overall vehicle / Power supply / Battery/On-board electrical system / Battery function / Battery cannot be charged Overall vehicle / Power supply / Battery/On-board electrical system / Battery/on-board electrical system display message / Low voltage Charge battery Overall vehicle / Power supply / Battery/On-board electrical system / Battery/on-board electrical system display message / Charging Control unit/fault code Control unit Fault code Fault text N10/6 - Front signal acquisition B1F4500 and actuation module (Driverside SAM) (BC_F222) (S (222) ,S (217),C (205)) The starter battery has excessive resistance. _ N73 - Electronic ignition lock (EZS) (EIS222) (S (222),S (217),C (205)) A bus keepawake unit was detected. _ U116000 Parts Part number ES1 ES2 Designation Quantity Note EPC A 000 982 86 08 60 Ah starter battery 1 Not code "U98" X A 004 541 86 01 70 Ah starter battery 1 Not code "U98" X A 000 982 21 08 80 Ah starter battery 1 Not code "U98" X A 001 982 68 08 78 ah lithium-ion starter battery 1 Model series 205 with SA code "U98"; model series 217/222 - only AMG model designations and SA code M157 or M279 X A 005 541 10 01 95 ah starter battery 1 Not code "U98" X A 000 982 18 08 105 Ah starter battery 1 Not code "U98" X Operation numbers/damage codes Op. no. Operation text 54-1011 PERFORM QUICK TEST Use the damage code for the component causing the damage! 54-0640 CHECK BATTERY SYSTEM (AFTER QUICK TEST) Use the damage code for the component causing the damage! 05-13-2016 5:33 PM © Copyright Daimler AG Time PLUBONS Damage code Note Page 4/7 54-1109 CHECK CONDITION OF BATTERY Not code "U98", not AMG model designations Use the damage code for the component causing the damage! 54-1126 REPLACE BATTERY (AFTER CHECK) Use the damage code for the component causing the damage! 54-0650 MAINTAIN ON-BOARD ELECTRICAL SYSTEM VOLTAGE (FOR TESTING AND DIAGNOSIS WORK) Use the damage code for the component causing the damage! 54-0991 PROGRAM CONTROL UNIT ............... (AFTER QUICK TEST) Use the damage code for the component causing the damage! 54-0992 CODE CONTROL UNIT............. (AFTER QUICK TEST) Use the damage code for the component causing the damage! 54-0645 CHECK NO-LOAD CURRENT CONSUMPTION Use the damage code for the component causing the damage! WIS-References Document number Title Note Allocation AR54.10-P-1129LW Battery - Check condition Not BR205 with code "U98" Cause Lithium-ion starter battery or BR222 AMG model designations AR54.10-P-1130LW Charge battery Remedy Validity Vehicle Engine Transmission C (205) - 205.002 * * C (205) - 205.003 * * C (205) - 205.004 * * C (205) - 205.005 * * C (205) - 205.006 * * C (205) - 205.007 * * C (205) - 205.008 * * C (205) - 205.009 * * C (205) - 205.012 * * C (205) - 205.036 * * C (205) - 205.037 * * C (205) - 205.040 * * C (205) - 205.042 * * C (205) - 205.043 * * C (205) - 205.044 * * C (205) - 205.045 * * C (205) - 205.047 * * C (205) - 205.048 * * 05-13-2016 5:33 PM © Copyright Daimler AG PLUBONS Page 5/7 C (205) - 205.049 * * C (205) - 205.064 * * C (205) - 205.066 * * C (205) - 205.086 * * C (205) - 205.087 * * C (205) - 205.140 * * C (205) - 205.142 * * C (205) - 205.143 * * C (205) - 205.145 * * C (205) - 205.147 * * C (205) - 205.148 * * C (205) - 205.204 * * C (205) - 205.205 * * C (205) - 205.207 * * C (205) - 205.208 * * C (205) - 205.209 * * C (205) - 205.212 * * C (205) - 205.236 * * C (205) - 205.237 * * C (205) - 205.240 * * C (205) - 205.242 * * C (205) - 205.243 * * C (205) - 205.244 * * C (205) - 205.245 * * C (205) - 205.247 * * C (205) - 205.248 * * C (205) - 205.264 * * C (205) - 205.266 * * C (205) - 205.286 * * C (205) - 205.287 * * C (205) - 205.304 * * C (205) - 205.308 * * C (205) - 205.340 * * C (205) - 205.342 * * C (205) - 205.345 * * C (205) - 205.348 * * GLC (253) * * S (217) - 217.364 * * S (217) - 217.377 * * S (217) - 217.378 * * S (217) - 217.379 * * S (217) - 217.382 * * S (217) - 217.384 * * 05-13-2016 5:33 PM © Copyright Daimler AG PLUBONS Page 6/7 S (217) - 217.385 * * S (222) * * 05-13-2016 5:33 PM © Copyright Daimler AG PLUBONS Page 7/7