SSM73629

3/2/2018
SSM73629 - Wheel Alignment Trial | TOPIx
Reference
SSM73629
Models
Discovery / L462
Discovery Sport / L550
Range Rover / L405
Range Rover Evoque / L538
Range Rover Sport / L494
Range Rover Velar / L560
Title
Wheel Alignment Trial
Category
Chassis
Last modified
01-Mar-2018 00:00:00
Symptom
303000 Steering/Handling
Content
Issue:
Jaguar Land Rover is trialling a new diagnostic procedure for wheel
alignment
We require all retailers to follow the procedure outlined below ahead
of conducting wheel alignment warranty work on Evoque (L538),
Discovery Sport (L550), RR (L405), RRS (L494), Discovery (L462),
and Velar (L560).
At the end of the process the retailer will be provided with SRO codes
to ensure payment for the work completed.
This activity will run from 10/31/17 until a sufficient amount of data has
been received.
Action:
1. The customer or retailer reports the steering wheel is misaligned
or the vehicle pulls.
2. Retailer raises ePQR to request the “Steering Wheel Angle
diagnostic procedure”
3. Retailer will be contacted by the US Front Desk Engineering
team, who will share the procedure with the retailer and help the
retailer through the process.
4. Upon rectification of the customer issue, the retailer will be
provided with SRO codes to submit their claim.
Note:
[NAS Warranty Manual] SECTION B: Guide to Warranty
Procedures; General Items A to Z; Wheel Alignment; Service
Adjustments.
Where adjustment is necessary, it is claimable up to and including
the first scheduled service or 1 year / (12,500miles / 20,000km),
https://topix.jaguar.jlrext.com/topix/content/document/view?id=885692
whichever occurs first provided there is no evidence of damage
1/2
3/2/2018
SSM73629 - Wheel Alignment Trial | TOPIx
(e.g. curb impacts).
24 hour response time (except if the ePQR is submitted on a
Friday, the response will be provided on Monday) from Front Desk
Engineering
Should the retailer raise an ePQR, and not hear back from Front
desk engineering within 24 hours, please continue with diagnostic
and rectification as per the usual retailer process.
Technicians - Please rate this SSM and provide comments so that
future communications can be improved.
1 = Poor – Basic information provided – The SSM does not help me
resolve the customer concern.
3 = Average – Adequate information provided – The SSM partially
helps me resolve the customer concern.
5 = Excellent – All required information provided to resolve the
customer concern.
https://topix.jaguar.jlrext.com/topix/content/document/view?id=885692
2/2