PIE0416

Subject:
Engineering Information – Malfunction Indicator Lamp Illuminated with DTCs P0335, P0340, or
P0365 Set
Attention:
Proceed with this EI ONLY if the customer has commented about this concern AND the PIE
number is listed in the Global Warranty Management / Investigate History link (GWM/IVH). If the
customer has not commented about this condition or the EI does not show in GWM/IVH,
disregard the PI and proceed with diagnostics found in published service information. THIS IS
NOT A RECALL — refer to the latest version of Service Bulletin 04-00-89-053 for more details on
the use of Engineering Information bulletins.
Brand:
Buick
Model:
Model Year:
Encore
VIN:
from
to
2017
2017
from
Engine:
Transmission:
All
All
to
Involved Region or Country
North America
Condition
Important: If the customer did not bring their vehicle in for this concern, DO NOT proceed with this
EI.
Some customers may comment that the malfunction indicator lamp is illuminated.
During diagnosis a technician may find DTC P0335, P0340, or P0365 set/stored.
GM Engineering is attempting to determine the root cause of the above condition. Engineering has a
need to gather information on vehicles PRIOR to repair that may exhibit this condition. As a result,
this information will be used to "root cause" the customer's concern and develop/validate a field fix.
Cause
Correction
If you encounter a vehicle with the above concern, complete the following steps:
Important: Do not disconnect the battery.
1.
Verify the state of charge with a multi-meter.
2.
Run the GR8 on the battery in car and report out results.
3.
Record the battery date code found engraved on the battery cover. (Code Example DD/MM/YY_x##)
4.
Check and verify DTCs.
5.
Contact the engineer listed below.
Contact Information
Engineer Name
Phone Number
Mick Dowd
1-248-804-0398
Please include the following information if leaving a message:
–
Technician name
–
Dealer name and phone number
–
Complete VIN and repair order (R.O) number
On the repair order, document the date and time the call was placed (even if the engineer was not reached).
If engineering is unable to return the call within one hour, proceed with diagnosis and repair based on information found in SI.
1
Warranty Information
If engineer was contacted or required information was provided, use:
Labor Operation
5480468*
Description
Engineering Information — Malfunction Indicator Lamp Illuminated with
DTCs P0335, P0340, or P0365 Set
*This is a unique Labor Operation for Bulletin use only. It will not be published in the Labor Time Guide.
2
Labor Time
0.4 hr