02-002-14

NUMBER:
GROUP:
DATE:
02-002-14
Front Suspension
April 12, 2014
This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced, stored in a retrieval system,
or transmitted, in any form or by any means, electronic, mechanical, photocopying, or otherwise, without written permission of Chrysler Group LLC.
SUBJECT:
Lower Control Arm Cold Temperature Squeak/Creak Noise
OVERVIEW:
This bulletin involves applying Nye® lubricant to the front lower control arm rear bushing.
MODELS:
2011-2014
MK
Compass/Patriot
2011-2012
PM
Caliber
NOTE: This bulletin applies to vehicles built on or after January 24, 2010 (MDH
0124XX) and on or before February 28, 2014 (MDH 0228XX).
SYMPTOM/CONDITION:
Customer may describe a creak or squeak noise coming from the front suspension. Noise
is typically more noticeable during cold temperatures below 4°C (40°F), noise may go
away when temperature warms up.
DIAGNOSIS:
If the customer describes the symptom, perform the Repair Procedure.
PARTS REQUIRED:
Qty.
Part No.
Description
1 (AR)
05019061AA
Nye® Synthetic Lubricant
NOTE: Each tube of Nye® synthetic lubricant will service approximately 5 vehicles.
REPAIR PROCEDURE:
1. Lift the vehicle. Refer to the detailed service procedures available in
DealerCONNECT> TechCONNECT under: Service Info> 04 - Vehicle Quick
Reference> Hoisting> Standard Procedure> HOISTING.
2. Remove both front lower control arms (1) (Fig. 1). Refer to the detailed service
procedures available in DealerCONNECT> TechCONNECT under: Service Info> 02 Front Suspension> Front> ARM, Lower Control> Removal.
3. Area of bushing squeak concern (2) is identified in (Fig. 1).
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Fig. 1 Lower Control Arm
1 - Lower Control Arm
2 - Bushing Slots
4. Clamp the lower control arm (1) securely in a vise (2) with bushing accessible (Fig. 2).
5. Using an appropriate tool (3), insert tool through the bushing sleeve, then rotate the
bushing to expose the sides of the bushing (4) for Nye® lubricant application (Fig. 2).
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Fig. 2 Lower Control Arm Bushing
1 - Lower Control Arm
2 - Vise
3 - Pry Tool
4 - Bushing Side Surface
6. Apply Nye® lubricant liberally to bushing sides where internal bushing contact is made
(Fig. 3).
Fig. 3 Nye Lubricant Application
1 - Nye® Lubricant
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7. Move the bushing through range of motion in order to distribute Nye® lubricant (Fig.
4).
Fig. 4 Distribute Nye Lubricant
1 - Nye® Lubricant
8. Inspect that Nye® Lubricant is evenly distributed within the bushing slots (Fig. 5).
Fig. 5 Nye Lubricant Distribution
1 - Nye® Lubricant
9. Repeat the Nye® lubricant application process for both lower control arms.
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02-002-14
10. Install both lower control arms. Refer to the detailed service procedures available in
DealerCONNECT> TechCONNECT under: Service Info> 02 - Front Suspension>
Front> ARM, Lower Control> Installation.
11. Align the front wheels. Refer to the detailed service procedures available in
DealerCONNECT> TechCONNECT under: Service Info> 02 - Front Suspension>
Wheel Alignment> Standard Procedure> WHEEL ALIGNMENT.
POLICY:
Reimbursable within the provisions of the warranty.
TIME ALLOWANCE:
Labor Operation
No:
02-10-05-98
Description
Skill Category
Apply Nye® Lubricant To Front Control 4 - Chassis
Arm Bushing, Front Wheel Alignment Systems
(2 - Skilled)
Amount
1.9 Hrs.
FAILURE CODE:
ZZ
Service Action
PART REIMBURSEMENT DETAIL:
Part No:
NPN
Description
1/5 Of Nye® Synthetic Lubricant
NOTE: This part number is for reimbursement only and will need to be claimed for
1/5 of Dealer Net of Part No. 05019061AA or it will be rejected.