23-007-17 REV. B

NUMBER:
GROUP:
DATE:
23-007-17 REV. B
Body
March 10, 2017
This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced, stored in a retrieval system,
or transmitted, in any form or by any means, electronic, mechanical, photocopying, or otherwise, without written permission of FCA US LLC.
NOTE: This bulletin only applies to vehicles in the Canadian market and in salt belt
states which include Connecticut, Delaware, Illinois, Indiana, Iowa, Maine,
Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire,
New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont,
Washington, D.C., West Virginia and Wisconsin.
THIS BULLETIN SUPERSEDES SERVICE BULLETIN 23-007-17 REV A, DATED
FEBRUARY 16, 2017, WHICH SHOULD BE REMOVED FROM YOUR FILES. ALL
REVISIONS ARE HIGHLIGHTED WITH **ASTERISKS** AND INCLUDE A NOTE
ABOUT PARTS AVAILABILITY, TWO NEW REPAIR STEPS, OPTIONAL PARTS
TABLE, PARTS NOTE AND LOP NOTE.
NOTE: **This bulletin does NOT apply to SRT models equipped with a 2.4L I4 DOHC
16V Turbo Engine (Sales Code ED4). The bulletin will be updated once SRT
parts are available.**
SUBJECT:
Front And Rear Crossmember Corrosion (X69 Warranty Extension)
OVERVIEW:
This bulletin involves inspecting the front and rear crossmembers for perforation/rust
through and if necessary, replacing the crossmember(s).
MODELS:
2008 - 2012
(PM)
Dodge Caliber
2008 - 2012
(MK)
Jeep Compass/Patriot
NOTE: This bulletin applies to vehicles within the following markets/countries:
NAFTA.
NOTE: This bulletin applies to vehicles built on or before January 24, 2012 (MDH
0124XX).
23-007-17 REV. B
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SYMPTOM/CONDITION:
Customers may describe a vibration at the steering wheel or may have been informed by a
technician or state vehicle inspection that the front and/or rear crossmember is severely
corroded.
If the customer describes the symptom/condition listed above, perform the Diagnostic
Procedure.
DIAGNOSTIC PROCEDURE:
1. Raise the vehicle on hoist. Refer to the detailed service procedures available in
DealerConnect> TechCONNECT under: Service Info> 04 - Vehicle Quick Reference>
Hoisting> Standard Procedure.
NOTE: Any perforation/rust through of either suspension crossmember, regardless
of hole size or area affected, will require crossmember replacement.
2. Inspect the front and rear crossmembers for perforation/rust through (Fig. 1). Was
perforation/rust through found on either the front or rear crossmember(s)?
a. YES >>> Continue to the Repair Procedure Step #1.
b. NO >>> Return the vehicle to the customer and advise the customer to return for
yearly inspections until the vehicle reaches 10 years of age.
Fig. 1 Crossmember Needing Replacement
1 - Suspension Crossmember Perforation/Rust Through
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23-007-17 REV. B
PARTS REQUIRED:
Qty.
Part No.
Description
1 (AR)
CBLTN361AA
Crossmember, Front (PM & MK) (FWD &
4WD)
1 (AR)
CBLTN363AB
Crossmember, Rear (PM & MK 4WD)
1 (AR)
CBLTN366AB
Crossmember, Rear (PM & MK FWD)
1 (AR)
CBLTN362AA
Bolt Kit, Front Crossmember
1 (AR)
CBLTN364AA
Bolt Kit, Rear Crossmember
1 (AR)
CBLTN365AA
Isolator, Rear Differential Mounting
NOTE: **Vehicles with SRT crossmembers are not listed. This bulletin will be
updated once SRT parts are available.**
OPTIONAL PARTS:
Qty.
Part No.
Description
**3 (AR)
06505704AA
10 mm Rivnuts - For vehicles with a steel
skid plate
3 (AR)
06104885AA
6 mm Rivnuts - For vehicles with a Plastic
Aero Shield**
NOTE: New crossmembers do NOT come with rivnuts.**
REPAIR PROCEDURE:
1. Repair procedure involves replacing the front, rear or both crossmember(s):
a. Replace the front crossmember. Refer to the detailed service procedures available
in DealerConnect> TechCONNECT under: Service Info> 13 - Frame and Bumpers>
Frame> Crossmember, Front Suspension> Removal/Installation.
b. **Adjust front toe only.**
c. Replace the rear crossmember. Refer to the detailed service procedures available
in DealerConnect> TechCONNECT under: Service Info> 13 - Frame and Bumpers>
Frame> Crossmember, Rear Suspension> Removal/Installation.
d. **Adjust rear toe only.**
POLICY:
Warranty period for crossmember perforation/rust through is extended to 10 years.
Vehicles included in this Service Bulletin applies to U.S. Market (Sales Code YAA) and
Canadian Market (Sales Code YAC). See Warranty Bulletins; U.S. D-17-05 and Canada
SAB 2017-04 for details associated with the warranty extension.
23-007-17 REV. B
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TIME ALLOWANCE:
Labor Operation
No:
Description
Skill Category
Amount
13-30-01-9B
Inspect Front And Rear Suspension
Crossmembers
(2 - Skilled)
4 - Chassis
0.2 Hrs.
13-30-01-9C
Inspect Front And Rear Suspension
Crossmembers, Replace Front
Suspension Crossmember
(2 - Skilled)
4 - Chassis
2.6 Hrs.
13-30-01-9D
Inspect Front And Rear Suspension
Crossmembers, Replace Rear
Suspension Crossmember
(2 - Skilled)
4 - Chassis
3.2 Hrs.
13-30-01-9E
Inspect And Replace Both Front And
Rear Suspension Crossmembers
(2 - Skilled)
4 - Chassis
4.9 Hrs.
NOTE: **LOPs include time for adjusting front and rear toe.**
RELATED - OPTIONAL EQUIPMENT:
Labor Operation
No:
13-30-01-9F
Description
4WD Equipped
(2 - Skilled)
FAILURE CODE:
ZZ
Service Action
Skill Category
4 - Chassis
Amount
0.7 Hrs.