05-61-16

ATTENTION:
CLAIMS PERSONNEL q
IMPORTANT - All
Service Personnel
Should Read and
Initial in the boxes
provided, right.
SERVICE MANAGER
© 2016 Subaru of America, Inc. All rights reserved.
GENERAL MANAGER q
PARTS MANAGER
q
q
SERVICE INFORMATION
APPLICABILITY:	2012-2016MY Impreza 2.0L Models
2013-2016MY XV Crosstrek
2015-2016MY WRX and WRX STI
2014-2016MY Forester
2013-2016MY BRZ
SUBJECT:
NUMBER: 05-61-16
DATE: 04/12/16
“ Popping” Sound from Front Strut Mounts
on Low Speed Turns
INTRODUCTION:
This bulletin announces a design change to the front strut mounts intended to address customer
concerns of a popping-type sound which may be heard when making low speed turns.
PRODUCTION CHANGE INFORMATION:
The new strut mounts were incorporated into production as per the table below:
Vehicle / Model
Starting VIN
WRX / WRX STI
G*828073
Forester
G*521576
Impreza 4-Door
G*010570
XV Crosstrek
G*250836
BRZ
G*602701
PART INFORMATION:
Description
STRUT MOUNT- FRONT
Part Number
Application
20320FG012
WRX, WRX STI, Impreza, XV
Crosstrek & Forester
20320AA112
BRZ
SERVICE PROCEDURE / INFORMATION:
The new strut mounts are identified by a printed date code on the underside of the strut mount as
shown in the photos and illustrations below. Strut mounts with a date code of 151225** (12/25/2015)
and newer are the new type. (The 2-digit “Group” number (**) is insignificant for this bulletin.)
Continued...
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD
RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru Service Bulletins are intended for use by professional technicians ONLY. They
are written to inform those technicians of conditions that may occur in some vehicles,
or to provide information that could assist in the proper servicing of the vehicle. Properly
trained technicians have the equipment, tools, safety instructions, and know-how to
do the job correctly and safely. If a condition is described, DO NOT assume that this
Service Bulletin applies to your vehicle, or that your vehicle will have that condition.
Bulletin Number: 05-61-16; Date: 04/12/16
SUBARU OF AMERICA, INC. IS
ISO 14001 COMPLIANT
ISO 14001 is the international standard for
excellence in Environmental Management
Systems. Please recycle or dispose of
automotive products in a manner that is friendly
to our environment and in accordance with all
local, state and federal laws and regulations.
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NOTE: The lot numbers
are fairly small and may be
difficult to see. The strut
mount must be removed
to see the number.
•
•
•
•
Road test the vehicle to confirm the customer concern.
If the condition is confirmed and the sound determined to be coming from the strut mount(s),
inspect the date code as outlined above.
If the date code is determined to be before 12/25/2015, replace the affected strut mount(s)
following the procedure in the applicable Service Manual.
When complete, road test the vehicle again to confirm the repair.
WARRANTY / CLAIM INFORMATION:
For vehicles within the Basic New Car Limited Warranty period or covered by a Subaru Added
Security Classic or Gold plan, this repair may be submitted using the following claim information:
Labor Description
Labor Operation #
ONE STRUT
MOUNT R&R*
B611-201
BOTH STRUT
MOUNTS R&R*
B611-204
Applicability
Failure Code
EXCEPT BRZ
BRZ
EXCEPT BRZ
BRZ
Labor Time
2.0
NAB-25
1.7
2.4
2.1
* INCLUDING wheel alignment
IMPORTANT REMINDERS:
• SOA strongly discourages the printing and/or local storage of service information as previously
released information and electronic publications may be updated at any time.
• Always check for any open recalls or campaigns anytime a vehicle is in for servicing.
• Always refer to STIS for the latest service information before performing any repairs.
Bulletin Number: 05-61-16; Date: 04/12/16
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