SSM73588

3/20/2018
SSM73588 - Flat Battery or `Low Battery - Please Start Engine` warning with passive entry system fitted | TOPIx
Reference
SSM73588
Models
F-PACE / X761
XE / X760
XF / X260
Title
Flat Battery or `Low Battery - Please Start Engine` warning with
passive entry system fitted
Category
Electrical
Last modified
20-Mar-2018 00:00:00
Symptom
203000 Basic Electrical
Attachments
111Passive Entry Examples 4-10-2017.pdf
111SDD - Pathfinder Examaples 4-10-2017.pdf
Content
Issue
Customers may report a flat battery or “Low Battery - Please Start
Engine” message after the vehicle has been standing for 24 to 60
hours.
Please Note - This SSM only coveres the following vehicle
lines/model years:
F-Pace / X761 - 16MY Onwards
XE / X760 - 16MY Onwards
XF / X260 - 16MY Onwards
Cause
Passive handle actuates incorrectly. Please reassure the customer
that there is no risk to the security of their vehicle, as the passive
handle will only unlock the door when the key is detected within 1
meter of each passive door handle.
Action
1. Make sure that nobody approaches within 1 meter of the vehicle.
2. Make sure no buttons are pressed on the key.
3. View the live data as detailed below for 10 minutes.
4. If any of the signals on the bar graph changes during the 10
minutes then replace the affected handle and submit an EPQR
with a screenshot of the data logger readings. JLR may then
raise a PRR to retrieve the handle for further testing.
5. If there are no changes on any of the bar graphs then the passive
handle is not the cause of the issue. Continue to diagnose the
customer’s concern as normal process
SDD:
Connect the JLR approved battery support unit
Connect the JLR approved diagnostic tool to the vehicle and
https://topix.jaguar.jlrext.com/topix/content/document/view?id=887859
begin a new diagnostic session. The JLR approved diagnostic tool
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SSM73588 - Flat Battery or `Low Battery - Please Start Engine` warning with passive entry system fitted | TOPIx
will read the correct VIN for the current vehicle
Follow the JLR approved diagnostic tool prompts
Select 'Measurement Applications' session type
Select ‘Complete Vehicle - Datalogger’ from ‘Recommendations’
Select ‘501-00 Body System’
Select the following signals:
Keyless vehicle input switch status - Front left unlock pull
switch (KVM)
Keyless vehicle input switch status - Front right unlock pull
switch (KVM)
Keyless vehicle input switch status - Rear left unlock pull
switch (KVM)
Keyless vehicle input switch status - Rear right unlock pull
switch (KVM)
View the graphical status of these signals for 10 minutes
Follow all on-screen instructions to complete this task
When the task is completed, exit the current session
Disconnect the JLR approved diagnostic tool and the JLR
approved battery support unit
Pathfinder:
Connect the Jaguar Land Rover approved battery support unit
Connect the Jaguar Land Rover approved diagnostic equipment
to the vehicle and begin a new diagnostic session. The Jaguar
Land Rover approved diagnostic equipment will read the correct
VIN for the current vehicle and automatically take the vehicle out
of ‘Transportation mode’ if required
Follow the Jaguar Land Rover approved diagnostic equipment
prompts
Select 'Remote Function Actuator [RFA]'
Select 'Live Data'
Select the following signals:
Remote Keyless input switch status > Left Front Unlock Pull
Switch (A113)
Remote Keyless input switch status > Right Front Unlock
Pull Switch (A113)
Remote Keyless input switch status > Left Rear Unlock Pull
Switch (A113)
Remote Keyless input switch status > Right Rear Unlock Pull
Switch (A113)
Select 'Start Graphical'.
View the graphical status of these signals for 10 minutes.
When the task is completed, exit the current session.
Disconnect the Jaguar Land Rover approved diagnostic
equipment and the Jaguar Land Rover approved battery support
unit.
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SSM73588 - Flat Battery or `Low Battery - Please Start Engine` warning with passive entry system fitted | TOPIx
Please Note: This affects only vehicles with passive entry
system Passive entry door handles can be identified by
viewing the examples in the attachment.
Technicians - Please rate this SSM and provide comments so that
future communications can be improved.
1 = Poor – Basic information provided – The SSM does not help me
resolve the customer concern.
3 = Average – Adequate information provided – The SSM partially
helps me resolve the customer concern.
5 = Excellent – All required information provided to resolve the
customer concern.
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