JTB00578NAS2
Service Bulletin Details
Public Details for: JTB00578NAS2
The keyless entry system lock function may not operate or operates intermittently.
Models from 2018
2018 JAGUAR F-PACE |
2018 JAGUAR XE |
2018 JAGUAR XF |
Models from 2017
2017 JAGUAR F-PACE |
2017 JAGUAR XE |
2017 JAGUAR XF |
Models from 2016
2016 JAGUAR XF |
3/20/2018 JTB00578NAS2 - Keyless Entry System Lock Function May Not Operate and/or Operates Intermittently | TOPIx JTB00578NAS2 TECHNICAL BULLETIN 20 MAR 2018 © Jaguar Land Rover North America, LLC NOTE: The information in Technical Bulletins is intended for use by trained, professional Technicians with the knowledge, tools, and equipment required to do the job properly and safely. It informs these Technicians of conditions that may occur on some vehicles, or provides information that could assist in proper vehicle service. The procedures should not be performed by 'do-it-yourselfers'. If you are not a Retailer, do not assume that a condition described affects your vehicle. Contact an authorized Jaguar service facility to determine whether this bulletin applies to a specific vehicle. INFORMATION This reissue replaces all previous versions. Please destroy all previous versions. Changes are highlighted in blue SECTION: 501-14: Handles, Locks, Latches and Entry Systems SUBJECT/CONCERN: Keyless Entry System Lock Function May Not Operate and/or Operates Intermittently AFFECTED VEHICLE RANGE: MODEL: F-PACE (X761) MODEL YEAR: 2017 https://topix.jaguar.jlrext.com/topix/content/document/view?id=887994 VIN: 045068-099996 ASSEMBLY PLANT: Solihull 1/21 3/20/2018 JTB00578NAS2 - Keyless Entry System Lock Function May Not Operate and/or Operates Intermittently | TOPIx MODEL: MODEL YEAR: VIN: ASSEMBLY PLANT: F-PACE (X761) 2017 488002-499998 Solihull F-PACE (X761) 2017-2018 880002-899997 Solihull F-PACE (X761) 2018 Onwards 240000 Onwards Solihull XE (X760) 2017 Onwards P10168 Onwards Castle Bromwich XF (X260) 2016 Onwards Y00461 Onwards Castle Bromwich MARKETS: NORTH AMERICA CONDITION SUMMARY: SITUATION: The keyless entry system lock function may not operate or operates intermittently. CAUSE: This may be caused by water ingress into the exterior door handles preventing correct operation of the keyless entry lock function. ACTION: Should a customer express concern, follow the Workshop Procedure below. PARTS: NOTES: It is not necessary to replace all door exterior handles; only order the quantity required per the customer concern. Where door handle covers or inserts are supplied in primer, a maximum allowance of $62.50 USD or local equivalent has been allocated to cover the cost of paint and materials. https://topix.jaguar.jlrext.com/topix/content/document/view?id=887994 2/21 3/20/2018 JTB00578NAS2 - Keyless Entry System Lock Function May Not Operate and/or Operates Intermittently | TOPIx PART NUMBER DESCRIPTION QUANTITY T4N5420LML Door Handle Exterior - Primed - All Models 4 T4N9812 Clip - All Doors - All models 20 C2D5429 Clip - Rear Door - F-PACE (X761) 8 T4N13631 Clip - Front and Rear Door - XE (X760) 10 ZZZ001 *Paint and Materials 1 WARRANTY: NOTES: It is not necessary to replace all door exterior handles; only order the quantity required per the customer concern. Where door handle covers or inserts are supplied in primer, a maximum allowance of $62.50 USD or local equivalent has been allocated to cover the cost of paint and materials. NOTES: Repair procedures are under constant review, and therefore times are subject to change; those quoted here must be taken as guidance only. Always refer to JLR claims submission system to obtain the latest repair time. The JLR Claims Submission System requires the use of causal part numbers. Labor only claims must show the causal part number with a quantity of zero. DESCRIPTION SRO TIME (HOURS) CONDITION CODE CAUSAL PART Front Door Handle - Renew - Single - F-PACE (X761) 76.58.01 0.7 49 T4N5420 Front Door Handle - Renew - Pair - F-PACE (X761) 76.58.40 1.4 49 T4N5420 Rear Door Handle - Renew - Single - F-PACE (X761) 76.58.02 0.6 49 T4N5420 Rear Door Handle - Renew - Pair - F-PACE (X761) 76.58.41 1.2 49 T4N5420 Front Door Handle - Renew - Single - XE (X760) 76.58.01 0.6 49 T4N5420 https://topix.jaguar.jlrext.com/topix/content/document/view?id=887994 3/21 3/20/2018 JTB00578NAS2 - Keyless Entry System Lock Function May Not Operate and/or Operates Intermittently | TOPIx DESCRIPTION SRO TIME (HOURS) CONDITION CODE CAUSAL PART Front Door Handle - Renew - Pair - XE (X760) 76.58.40 1.2 49 T4N5420 Rear Door Handle - Renew - Single - XF (X760) 76.58.02 0.5 49 T4N5420 Rear Door Handle - Renew - Pair - XF (X760) 76.58.41 1.0 49 T4N5420 Front Door Handle - Renew - Single - XF (X260) 76.58.01 0.7 49 T4N5420 Front Door Handle - Renew - Pair - XF (X260) 76.58.40 1.3 49 T4N5420 Rear Door Handle - Renew - Single - XF (X260) 76.58.02 0.5 49 T4N5420 Rear Door Handle - Renew - Pair - XF (X260) 76.58.41 1.0 49 T4N5420 Exterior Door Handle Kit - Passive Entry - Single Assemble 76.58.89.38 0.1 49 T4N5420 Exterior Door Handle Kit - Passive Entry - Pair Assemble 76.58.89.36 0.1 49 T4N5420 Exterior Door Handle Kit - Passive Entry - Set of 4 Assemble 76.58.89.37 0.3 49 T4N5420 Front Door Handle - Left - Complete - Local Respray 79.W.QA3 0.6 49 T4N5420 Rear Door Handle - Left - Complete - Local Respray 79.W.RA3 0.6 49 T4N5420 Front Door Handle - Right - Complete - Local Respray 79.W.SA3 0.6 49 T4N5420 Rear Door Handle - Right - Complete - Local Respray 79.W.TA3 0.6 49 T4N5420 NOTE: Normal Warranty procedures apply. WORKSHOP PROCEDURE: 1 NOTE: Front left door handle shown; others similar. https://topix.jaguar.jlrext.com/topix/content/document/view?id=887994 4/21 3/20/2018 JTB00578NAS2 - Keyless Entry System Lock Function May Not Operate and/or Operates Intermittently | TOPIx Identify the existing door exterior handle(s). (1) - 'dimple' type handle (2) - 'stripe' type handle (3) - 'chrome' type handle https://topix.jaguar.jlrext.com/topix/content/document/view?id=887994 5/21 3/20/2018 2 JTB00578NAS2 - Keyless Entry System Lock Function May Not Operate and/or Operates Intermittently | TOPIx Record the production date of the NEW door exterior handle(s). 1 The label displays the production day and month. ('31/1' = 31 January). 2 Peel back the label to display the production year stamp ('17' = 2017). If the production date is 03/08/2017 (03 August 2017) or later, go to Step 4. If the production date is 02/08/2017 (02 August 2017) or earlier, go to Step 3. https://topix.jaguar.jlrext.com/topix/content/document/view?id=887994 6/21 3/20/2018 3 JTB00578NAS2 - Keyless Entry System Lock Function May Not Operate and/or Operates Intermittently | TOPIx Inspect the marking(s) on the replacement door exterior handle(s). Horizontal marking (1) denotes that the handles are supplied pre-assembled. Go to Step 4. Vertical marking (2) denotes that the handles are supplied in kit form. Go to Step 4. If the new door exterior handle(s) have neither of the above markings and have a production date of 02/08/2017 or earlier, DO NOT use these parts. Return the parts order new replacement door exterior handles and follow the steps above again. 4 NOTE: The number of door exterior handles to be replaced will be dependant on the number identified as a concern by the customer. Identify if the door exterior handles require painting before they are installed. https://topix.jaguar.jlrext.com/topix/content/document/view?id=887994 7/21 3/20/2018 JTB00578NAS2 - Keyless Entry System Lock Function May Not Operate and/or Operates Intermittently | TOPIx If the door exterior handle(s) are supplied in the correct color for the vehicle, go to Step 20. If the door exterior handle(s) are supplied in kit form partially in primer (covers or inserts must be painted in the correct color to match the vehicle) go to Step 6. If the door exterior handle(s) are supplied pre-assembled partially in primer (covers or inserts must be painted in the correct color to match the vehicle), go to Step 5. 5 CAUTION: DO NOT dismantle pre-assembled door exterior handles before painting as this will cause damage to the weatherproof seals. NOTE: This step is only applicable to pre-assembled door exterior handles that require painting. Masking directions: https://topix.jaguar.jlrext.com/topix/content/document/view?id=887994 8/21 3/20/2018 JTB00578NAS2 - Keyless Entry System Lock Function May Not Operate and/or Operates Intermittently | TOPIx Type (1) handles: mask the areas highlighted in blue. Part numbers: LR040667, LR061200. Type (2) handles: mask the areas highlighted in blue. Part numbers: LR0106320, LR053502, LR068146, LR096116. 6 Paint the door exterior handle covers/inserts in the correct color to match the vehicle. For pre-assembled door exterior handles, allow the paint to dry. Once the paint is dry, remove the tape and go to Step 20. For door exterior handles in kit form, allow the paint to dry. Once the paint is dry, go to Step 7. 7 NOTE: Only applicable to chrome handles with painted inserts. Install the painted door exterior handle insert into the door exterior handle cover (1). https://topix.jaguar.jlrext.com/topix/content/document/view?id=887994 9/21 3/20/2018 JTB00578NAS2 - Keyless Entry System Lock Function May Not Operate and/or Operates Intermittently | TOPIx The painted door exterior handle insert is shown in the installed position (2). Viewed from the rear, make sure all the clips are engaged (3) and that the door exterior handle insert is securely installed. 8 Prepare the door exterior handle strap inner and electronic module for assembly. Remove the yellow backing from the tape on the electronic unit. https://topix.jaguar.jlrext.com/topix/content/document/view?id=887994 10/21 3/20/2018 9 JTB00578NAS2 - Keyless Entry System Lock Function May Not Operate and/or Operates Intermittently | TOPIx Insert the electrical connector through the door exterior handle strap inner. 10 NOTE: Make sure the electrical connector is correctly orientated (✓). https://topix.jaguar.jlrext.com/topix/content/document/view?id=887994 11/21 3/20/2018 JTB00578NAS2 - Keyless Entry System Lock Function May Not Operate and/or Operates Intermittently | TOPIx Clip the electrical connector into the handle strap inner (✓). https://topix.jaguar.jlrext.com/topix/content/document/view?id=887994 12/21 3/20/2018 11 JTB00578NAS2 - Keyless Entry System Lock Function May Not Operate and/or Operates Intermittently | TOPIx Install the antenna and electronic unit into the handle strap inner; align the clip with the handle strap inner rib. Firmly press the electronic unit onto the handle strap inner; make sure the self adhesive tape makes good contact. https://topix.jaguar.jlrext.com/topix/content/document/view?id=887994 13/21 3/20/2018 12 JTB00578NAS2 - Keyless Entry System Lock Function May Not Operate and/or Operates Intermittently | TOPIx Remove and discard the white tape from the electronic unit. https://topix.jaguar.jlrext.com/topix/content/document/view?id=887994 14/21 3/20/2018 13 JTB00578NAS2 - Keyless Entry System Lock Function May Not Operate and/or Operates Intermittently | TOPIx Assemble the inner and outer sections of the door exterior handle by clipping the 2 sections together. Hook the outer door handle cover around the end of the inner door handle strap (1). Rotate the outer door handle cover about point (1) and clip the inner door handle strap into the outer door handle cover (2). Firmly squeeze the door handle strap assembly at the electronic module end to make sure the self adhesive tape makes good contact with the handle strap inner and the handle cover. https://topix.jaguar.jlrext.com/topix/content/document/view?id=887994 15/21 3/20/2018 14 JTB00578NAS2 - Keyless Entry System Lock Function May Not Operate and/or Operates Intermittently | TOPIx Install the 2 screws into the handle strap. https://topix.jaguar.jlrext.com/topix/content/document/view?id=887994 16/21 3/20/2018 15 JTB00578NAS2 - Keyless Entry System Lock Function May Not Operate and/or Operates Intermittently | TOPIx Start the installation of the door exterior handle gasket. https://topix.jaguar.jlrext.com/topix/content/document/view?id=887994 17/21 3/20/2018 16 JTB00578NAS2 - Keyless Entry System Lock Function May Not Operate and/or Operates Intermittently | TOPIx Make sure the wiring harness is positioned. 17 NOTE: Make sure the gasket lies flat when it has been installed. https://topix.jaguar.jlrext.com/topix/content/document/view?id=887994 18/21 3/20/2018 JTB00578NAS2 - Keyless Entry System Lock Function May Not Operate and/or Operates Intermittently | TOPIx Install the rubber gasket onto the door exterior handle strap. Make sure the rubber gasket is installed over the 2 locating pins on the handle base. Make sure the rubber gasket is installed over the 4 locating pins, 2 either side of the wiring harness. https://topix.jaguar.jlrext.com/topix/content/document/view?id=887994 19/21 3/20/2018 18 JTB00578NAS2 - Keyless Entry System Lock Function May Not Operate and/or Operates Intermittently | TOPIx Make sure the rubber gasket sits flush against the handle base and the locating lug at the front of the gasket is installed into the hole in the handle (✓). 19 20 Repeat steps 7-18 for any remaining handles that require replacement. NOTE: Only complete this step if 1 or more front door exterior handles have been identified as part of the customer's concern. Replace the defective front door exterior handle(s) (see TOPIx Workshop Manual section 501-14: Handles, Locks, Latches and Entry Systems - Exterior Front Door Handle). 21 NOTE: Only complete this step if 1 or more rear door exterior handles have been identified as part of the customer's concern. https://topix.jaguar.jlrext.com/topix/content/document/view?id=887994 20/21 3/20/2018 JTB00578NAS2 - Keyless Entry System Lock Function May Not Operate and/or Operates Intermittently | TOPIx Replace the defective rear door exterior handle(s), (see TOPIx Workshop Manual section 501-14: Handles, Locks, Latches and Entry Systems - Exterior Rear Door Handle). https://topix.jaguar.jlrext.com/topix/content/document/view?id=887994 21/21