SSM73793
Service Bulletin Details
Public Details for: SSM73793
Issue: in some cases vehicles that have been updated to incontrol touch pro version 17c4, the infotainment system can no longer process voice inputs or outputs. Common symptoms are reported as: voice commands are not recognized. Voice outpu
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Models from 2018
| 2018 JAGUAR E-PACE |
| 2018 JAGUAR F-PACE |
| 2018 JAGUAR F-TYPE |
| 2018 JAGUAR XE |
| 2018 JAGUAR XF |
| 2018 JAGUAR XJ |
Models from 2016
| 2016 JAGUAR F-TYPE |
| 2016 JAGUAR XF |
| 2016 JAGUAR XJ |
Models from 2015
| 2015 JAGUAR F-TYPE |
| 2015 JAGUAR XJ |
Models from 2014
| 2014 JAGUAR F-TYPE |
| 2014 JAGUAR XJ |
Models from 2013
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Models from 2012
| 2012 JAGUAR XJ |
Models from 2011
| 2011 JAGUAR XJ |
Models from 2010
| 2010 JAGUAR XJ |
3/26/2018 SSM73793 - Loss of voice related features after updating InControl Touch Pro with version 17C4 | TOPIx Reference SSM73793 Models E-PACE / X540 F-PACE / X761 F-TYPE / X152 XE / X760 XF / X260 XJ / X351 Title Loss of voice related features after updating InControl Touch Pro with version 17C4 Category Electrical Last modified 23-Mar-2018 00:00:00 Symptom 207000 Entertainment Systems Content Issue: In some cases vehicles that have been updated to InControl Touch Pro version 17C4, the infotainment system can no longer process voice inputs or outputs. Common symptoms are reported as: Voice commands are not recognized Voice output such as spoken navigation guidance is inoperative. Cause: During the process of updating the Infotainment Master Control module (IMC) a voice database can become corrupted. While the root cause of this issue is still under investigation, an interim solution is available to replace the corrupted database. Correction: 1. Confirm the symptoms match both descriptions above. 2. If both voice input and output are affected, you will also probably find that the Voice Recognition menu is blank confirming a corrupted database. 1. Open a TA case for escalation to the NGI recovery team. 2. Additional details for scheduling a WebEx session will be provided via the TA process. 3. If the issue is limited to a “voice input only” failure mode, this might be caused by a hardware failure of voice command button or microphone etc. Continue troubleshooting as normal and open a TA if required. NOTE: F-TYPE Convertible models do not support voice commands and the "voice command" button on the steering wheel only provides a "mute" function. For these vehicles, this issue only applies to voice output such as navigation guidance. https://topix.jaguar.jlrext.com/topix/content/document/view?id=888649 Technicians - Please rate this SSM and provide comments so that 1/2 3/26/2018 SSM73793 - Loss of voice related features after updating InControl Touch Pro with version 17C4 | TOPIx future communications can be improved. 1 = Poor – Basic information provided – The SSM does not help me resolve the customer concern. 3 = Average – Adequate information provided – The SSM partially helps me resolve the customer concern. 5 = Excellent – All required information provided to resolve the customer concern. https://topix.jaguar.jlrext.com/topix/content/document/view?id=888649 2/2