SSM73813

3/28/2018
SSM73813 - Windscreen Cracks Multiple Car Lines | TOPIx
Reference
SSM73813
Models
F-PACE / X761
F-TYPE / X152
XE / X760
XF / X260
XJ / X351
Title
Windscreen Cracks Multiple Car Lines
Category
Body
Last modified
28-Mar-2018 00:00:00
Symptom
102000 Window/Glass
Attachments
Screen Crack.pdf
Content
Issue
JLR Quality are investigating issues with cracks in front windscreens
on
F-Pace X761 XJ/X351 XF/X260 XE/X760 F-TYPE/X152
Cause
Currently under investigation
Action
Retailers within the UK
If a vehicle is presented with a cracked windscreen, before any
warranty replacement of the windscreen takes place please submit
an EPQR as instruction below
Before the Windscreen Replacement.
We Require:
•A picture of the whole screen from the front of the vehicle (Fig 1)
•A zoom picture of the start and end of the crack, from both inside and
outside of the vehicle. (Fig 2&3)
•Applying light pressure, run a fibre tip pen along the crack, if the pen
stops then please take the photo of that particular point to identify if it
is impact damage. (Fig 4)
Windscreen Removal We Require
•A picture of the sealant inside on the periphery of the removed
windscreen, if there are any gaps or missing sealant please take an
additional zoom picture of the area (Fig 5)
Technicians - Please rate this SSM and provide comments so that
future communications can be improved.
1 = Poor – Basic
https://topix.jaguar.jlrext.com/topix/content/document/view?id=889176
information provided – The SSM does not help me
resolve the customer concern.
1/2
3/28/2018
SSM73813 - Windscreen Cracks Multiple Car Lines | TOPIx
3 = Average – Adequate information provided – The SSM partially
helps me resolve the customer concern.
5 = Excellent – All required information provided to resolve the
customer concern.
https://topix.jaguar.jlrext.com/topix/content/document/view?id=889176
2/2