SSM73728

5/17/2018
SSM73728 - Ingenium I4 2.0D, Diesel Exhaust Fluid (DEF) Tank Overfilled, DTC`s P203B, P203C, P203D, P21C5 | TOPIx
Reference
SSM73728
Models
E-PACE / X540
F-PACE / X761
XE / X760
XF / X260
Title
Ingenium I4 2.0D, Diesel Exhaust Fluid (DEF) Tank Overfilled, DTC`s
P203B, P203C, P203D, P21C5
Category
Engine
Last modified
16-May-2018 00:00:00
Symptom
404000 Fuel System Concerns
Content
Issue:
The customer is unable to start their vehicle or a warning message
displayed on the Instrument Cluster "Re-start will not be possible
in xxxx miles". Any of the following DTC's may have been
triggered: P203B, P203C, P203D, P215C. Although these DTC's can
indicate an issue with the Urea system, multiple components have
been returned to the supplier with no fault found following repairs on
customer vehicles.
Cause:
DTC's P203B, P203C, P203D and P21C5 are to check the
functionality of the level sensor. The most likely cause of the DTC's
is the Urea tank has been overfilled. An overfilled tank sensor will read
0 and then triggers one of the above DTC's, which is often
misdiagnosed as a faulty sensor or tank assembly.
Action:
If the above DTC's are triggered:
Drain 2.0L of fluid from the UREA tank and recheck the sensor
reading.
Continue to drain at 1.0L intervals until correct level is read in
SDD.
(If the tank has been overfilled, draining 2ltrs will bring the fluid to a
level that the sensor is able to read allowing the vehicle to operate as
expected).
Read & Clear any of the above DTC's.
FOR INFORMATION
Additional DTC information:
P2BAE is not a fault. It is the first stage alert for the customer to add
fluid and they will typically have over 1000 miles in which to do this.
P2BAF is also
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not a fault. It is second stage alert for customers. Fluid
is very low and engine re-starts will not be possible in xxx miles.
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5/17/2018
SSM73728 - Ingenium I4 2.0D, Diesel Exhaust Fluid (DEF) Tank Overfilled, DTC`s P203B, P203C, P203D, P21C5 | TOPIx
(P2BAE will also be present).
P241D will trigger if the customer has not reacted to the previous
warning messages and added DEF fluid. The engine fails to start as a
result.
None of these DTC's in isolation indicate a fault with the system or the
need to replace any components.
Technicians - Please rate this SSM and provide comments so that
future communications can be improved.
1 = Poor – Basic information provided – The SSM does not help me
resolve the customer concern.
3 = Average – Adequate information provided – The SSM partially
helps me resolve the customer concern.
5 = Excellent – All required information provided to resolve the
customer concern.
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