SSM73839

4/3/2018
SSM73839 - Ingenium I4 2.0L Diesel- Engine Balancer Shaft Whine 17-18MY XF, XE & F-Pace | TOPIx
Reference
SSM73839
Models
F-PACE / X761
XE / X760
XF / X260
Title
Ingenium I4 2.0L Diesel- Engine Balancer Shaft Whine 17-18MY XF,
XE & F-Pace
Category
Engine
Last modified
03-Apr-2018 00:00:00
Symptom
497000 Engine Noise
Content
Issue: A concern has been identified on certain XF, XE and F-Pace
vehicles equipped with the Ingenium 2.0L Diesel Engine which may
exhibit an audible engine whine detectable within the cabin
Cause: Investigations have determined that the noise is related to the
engine balance shaft which requires remedial actions with the least
amount of delay
Action: Service Action H059 has been published to TOPIx and JBN
Product Support to provide instructions on the repair of affected
vehicles. Please refer to the H059 bulletins for applicable VIN ranges.
At this time, this campaign has no specific VIN associated with it.
Therefore, VINs will not flag open in either DDW or TOPIx. Retailers
are required to hold any vehicles diagnosed with this engine whine
and ensure they are repaired prior to sale. Vehicles in the hands of
customers should be updated at the next available opporutnity.
Retailers are requested to raise a Technical Assistance case and LTS
will assist in confirming if the vehicles fall within the scope of this
concern at which point the affected VIN will be added to the campaign.
Technicians - Please rate this SSM and provide comments so that
future communications can be improved.
1 = Poor – Basic information provided – The SSM does not help me
resolve the customer concern.
3 = Average – Adequate information provided – The SSM partially
helps me resolve the customer concern.
5 = Excellent – All required information provided to resolve the
customer concern.
https://topix.jaguar.jlrext.com/topix/content/document/view?id=889812
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