SSM73850

4/11/2018
SSM73850 - ATCM shows offline within Pathfinder | TOPIx
Reference
SSM73850
Models
E-PACE / X540
F-PACE / X761
F-TYPE / X152
I-PACE / X590
XE / X760
XF / X260
Title
ATCM shows offline within Pathfinder
Category
Diagnostic Software Hardware
Last modified
11-Apr-2018 00:00:00
Symptom
000101 Diagnostic Concerns
Content
Issue:
The technician may notice that the All Terrain Control Module (ATCM)
shows offline within the ECU diagnostics menu, of Pathfinder. The
concern prevents the technician from using Pathfinder to diagnose or
rectify concerns with the ATCM
Cause:
Pathfinder is unable to identify the variant of the ATCM fitted to the
vehicle.
Action:
This workaround will load a software file to the Jaguar Land
Rover Approved Diagnostic Equipment using the Manual Patch
Update process.
WARNING:
DO NOT Restart the JLR Approved Diagnostic Equipment until
the manual patch has been used as the manual patch is removed
on restart of the JLR Approved Diagnostic Equipment .
Important Note:
The ‘ACTION’ instructions below, should ONLY be used when a
concern has been experienced matching the detail in the 'ISSUE'
statement.
Completing the ‘ACTION’ instructions may cause a failure if the
manual patch is not required.
Restart the JLR Approved Diagnostic Equipment
1. Select ‘Manual Patch’ Icon on the Application Launcher screen.
Make sure that both Symptom Driven Diagnostics (SDD) and
PATHFINDER are closed before opening the Manual Patch
downloader.
https://topix.jaguar.jlrext.com/topix/content/document/view?id=890732
2. A pop-up will be displayed for Manual Patch downloader
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4/11/2018
SSM73850 - ATCM shows offline within Pathfinder | TOPIx
3. Enter ‘MP_PF_M0002’ in the Patch Name field.
4. Select ‘Start’.
5. The Manual Patch downloader will then download the manual
patch.
6. When the patch download has completed, a message will be
displayed, asking the user to confirm that the application can run
the manual patch. Select ‘Yes’.
7. When complete, the following message will be displayed:
‘Successfully downloaded and started manual patch. Please
make sure that the patch has installed successfully.’ NOTE: This
message will end after 10 seconds.
8. Start a new diagnostic session.
9. Complete the required actions.
10. Close the session.
11. Restart the JLR Approved Diagnostic Equipment.
If this Manual Patch fails to correct the concern then a Technical
Assistance should be created.
Technicians - Please rate this SSM and provide comments so that
future communications can be improved.
1 = Poor – Basic information provided – The SSM does not help me
resolve the customer concern.
3 = Average – Adequate information provided – The SSM partially
helps me resolve the customer concern.
5 = Excellent – All required information provided to resolve the
customer concern.
https://topix.jaguar.jlrext.com/topix/content/document/view?id=890732
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