SSM73798

4/13/2018
SSM73798 - Concerns identified during or after updating InControl Touch Pro with the latest release of software | TOPIx
Reference
SSM73798
Models
E-PACE / X540
F-PACE / X761
F-TYPE / X152
XE / X760
XF / X260
XJ / X351
Title
Concerns identified during or after updating InControl Touch Pro with
the latest release of software
Category
Diagnostic Software Hardware
Last modified
13-Apr-2018 00:00:00
Symptom
000101 Diagnostic Concerns
Content
Issue:
In some cases, vehicle functionality concerns have been identified
which either prevent the software update to the InControl Touch Pro
system, or cause system functionality concerns after the infotainment
system was successfully updated.
The vehicle may experience any of the symptoms detailed below:
Before InControl Touch Pro Software Update:
InControl Touch Pro system constantly rebooting.
Common symptoms are reported as:
The constant reboot of the system will prevent the system
successfully completing an attempted update.
Note: ‘NGI_REBOOT’ needs to be added to the first line of ‘Detailed
Diagnostics’ of the Technical Assistance (TA) before being submitted
to Local Technical Support (LTS)
After InControl Touch Pro Software Update:
Voice / Speech concern as the system can no longer process
voice inputs or outputs.
Note: F-TYPE convertible models do not support voice commands
and the "voice command" button on the steering wheel only provides a
"mute" function
For this vehicle this issue only applies to voice output such as
navigation guidance.
Common symptoms are reported as:
https://topix.jaguar.jlrext.com/topix/content/document/view?id=891371
Voice commands are not recognized.
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SSM73798 - Concerns identified during or after updating InControl Touch Pro with the latest release of software | TOPIx
Voice output such as spoken navigation guidance is inoperative.
If voice input and output are affected, you may find that the Voice
Recognition menu is blank.
If the issue is limited to a “voice input only” failure mode, this
might be caused by a hardware failure of voice command button
or microphone etc. Continue troubleshooting as normal and open
a TA if required.
Note: ‘NGI_VOICE’ needs to be added to the to the first line of
‘Detailed Diagnostics’ of the TA before being submitted to LTS.
Time / Navigation concern as the system can no longer process
correct time or navigation position.
Common symptoms are reported as:
Incorrect time being displayed.
Navigation Central Car Position away from current location.
Navigation Central Car Position shows the correct location and
Navigation works as expected, except road names missing
Note: ‘NGI_TIME / NAV’ needs to be added to the to the first line of
‘Detailed Diagnostics’ of the TA before being submitted to LTS.
Live and Web Browser application functionality concern as the
system can no longer process the operation of these applications.
Important Note: Before checking the symptoms below, make sure
that the ‘Delete Live’ instructions have been completed after the
software update and the Connectivity (Mobile Data or WiFi) is turned
on with a valid and clear connection.
Common symptoms are reported as:
Live application will not open when selected by the user
Connected car functionality concern i.e. Web Browser inoperative
Note: ‘NGI_LIVE’ needs to be added to the to the first line of ‘Detailed
Diagnostics’ of the TA before being submitted to LTS.
DVD Parental Control concern as the system can no longer play
Parental Guidance (PG) Digital Video Discs (DVDs).
Common symptoms are reported as:
Unable to play PG rated DVDs and Parental Control lock
message is displayed
Note: ‘NGI_DVD_PC’ needs to be added to the to the first line of
‘Detailed Diagnostics’ of the TA before being submitted to LTS.
Cause:
Internal concern with the module before or after the software update
https://topix.jaguar.jlrext.com/topix/content/document/view?id=891371
that is unable to be resolved without the need of a WebEx from Global
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SSM73798 - Concerns identified during or after updating InControl Touch Pro with the latest release of software | TOPIx
Diagnostic Support (GDS) or the NGI Emergency Recovery Team.
Action:
Confirm the vehicle symptoms match one of the descriptions
detailed above.
If the symptom matches, submit a TA to report the concern and
request further assistance via WebEx.
The TA will be reviewed and escalated to the appropriate team to
schedule a WebEx for the corrective action.
The Emergency Recovery process may require the Ethernet
Cable described in tooling bulletins JSST073 / LSST100. Make
sure this equipment is available when the TA is submitted to LTS.
Technicians - Please rate this SSM and provide comments so that
future communications can be improved.
1 = Poor – Basic information provided – The SSM does not help me
resolve the customer concern.
3 = Average – Adequate information provided – The SSM partially
helps me resolve the customer concern.
5 = Excellent – All required information provided to resolve the
customer concern.
https://topix.jaguar.jlrext.com/topix/content/document/view?id=891371
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