SSM73824
Service Bulletin Details
Public Details for: SSM73824
Customers report the eco stop/start is not working. Retailers are testing the primary battery using the midtronics exp-1080 tester which is reporting the battery is serviceable. The vehicle then returns with the same customer concern of eco
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Models from 2018
| 2018 JAGUAR E-PACE |
| 2018 JAGUAR F-PACE |
| 2018 JAGUAR F-TYPE |
| 2018 JAGUAR XE |
| 2018 JAGUAR XF |
| 2018 JAGUAR XJ |
Models from 2016
| 2016 JAGUAR F-TYPE |
| 2016 JAGUAR XF |
| 2016 JAGUAR XJ |
Models from 2015
| 2015 JAGUAR F-TYPE |
| 2015 JAGUAR XF |
| 2015 JAGUAR XJ |
Models from 2014
| 2014 JAGUAR F-TYPE |
| 2014 JAGUAR XF |
| 2014 JAGUAR XJ |
Models from 2013
| 2013 JAGUAR XF |
| 2013 JAGUAR XJ |
Models from 2012
| 2012 JAGUAR XF |
| 2012 JAGUAR XJ |
Models from 2011
| 2011 JAGUAR XF |
| 2011 JAGUAR XJ |
Models from 2010
| 2010 JAGUAR XF |
| 2010 JAGUAR XJ |
Models from 2009
| 2009 JAGUAR XF |
| 2009 JAGUAR XJ |
4/18/2018 SSM73824 - ECO Stop Start Concerns Incorrect Diagnosis of Primary Battery | TOPIx Reference SSM73824 Models E-PACE / X540 F-PACE / X761 F-TYPE / X152 XE / X760 XF / X250 XF / X260 XJ / X351 Title ECO Stop Start Concerns Incorrect Diagnosis of Primary Battery Category Electrical Last modified 18-Apr-2018 00:00:00 Symptom 203000 Basic Electrical Content Concern: Customers report the ECO Stop/Start is not working. Retailers are testing the primary battery using the Midtronics EXP-1080 tester which is reporting the battery is serviceable. The vehicle then returns with the same Customer concern of ECO Stop/Start inoperative. If a Midtronics GRX-3080 is used, the primary battery fails the test. Replacement of the primary battery resolves the concern. Action: When completing Primary battery diagnosis for Eco Stop concerns, it is recommended to use the Midtronics GRX-3080 battery tester, and the GR8 for (USA and Japan only) JLR are currently investigating a hand held battery tester to replace the Midtronics EXP-1080. The Midtronics EXP-1080 can be used for PDI and battery checks. Technicians - Please rate this SSM and provide comments so that future communications can be improved. 1 = Poor – Basic information provided – The SSM does not help me resolve the customer concern. 3 = Average – Adequate information provided – The SSM partially helps me resolve the customer concern. 5 = Excellent – All required information provided to resolve the customer concern. https://topix.jaguar.jlrext.com/topix/content/document/view?id=891804 1/1