T-SB-0103-16
Service Bulletin Details
Public Details for: T-SB-0103-16
Tsb: revision notice: april 4, 2017 rev2: applicability has been updated to include 2017 model year prius prime vehicles. The introduction has been updated to include new software changes. Some 2016 ? 2017 model year applicable vehicles equ
Models from 2017
Models from 2016
T-SB-0103-16 Rev2 August 10, 2016 Entune Audio Head Unit Software Update (Panasonic) Service Category Audio/Visual/Telematics Section Navigation/Multi Info Display Market USA Applicability YEAR(S) MODEL(S) 2016 - 2017 4Runner, Avalon, Avalon HV, Highlander, Highlander HV, Prius, Sequoia, Sienna, Tacoma, Tundra 2017 Prius Prime, Prius V ADDITIONAL INFORMATION REVISION NOTICE April 4, 2017 Rev2: Applicability has been updated to include 2017 model year Prius Prime vehicles. The Introduction has been updated to include new software changes. October 14, 2016 Rev1: Applicability has been updated to include 2017 model year Prius V vehicles. Any previous printed versions of this bulletin should be discarded. Introduction Some 2016 – 2017 model year applicable vehicles equipped with Entune™ Audio (version 01013E) / Entune™ Audio Plus (version 010156 or 01015C) / Entune™ Premium Audio (version 010171 or 010170 or 01017D) may exhibit one or more of the following conditions: Head unit rebooting at a specific location Abnormal destination search operation Rebooting caused by no songs on the USB connected iPhone One time reboot after ACC-ON Audio stays muted after the key is cycled Some 2016 – 2017 model year applicable vehicles equipped with Entune™ Audio (version 010144) / Entune™ Audio Plus (version 01015E) / Entune™ Premium Audio (version 010182) or earlier may exhibit one or more of the following conditions: Intermittent head unit rebooting Half blank screen when on maintenance screen and shifting to reverse © 2017 Toyota Motor Sales, USA Page 1 of 13 T-SB-0103-16 Rev2 August 10, 2016 Page 2 of 13 Entune Audio Head Unit Software Update (Panasonic) Introduction (Continued) Screen freezing during incoming phone call Incorrect time in the diagnostic menu Radio station information doesn’t match radio station that is playing Abnormal playlist browsing operation Mute stays enabled after key cycle “Search along my route” is inoperative Improper scaling of traffic data Unit missing from distance to destination (showing 11 instead of 11mi) MID compass doesn’t match navigation screen when switching to North up Navigation doesn’t match MID when switching from miles to kilometers Speed limit is blank on navigation screen “Go” button on VR screen is inoperative Some 2016 – 2017 model year applicable vehicles equipped with Entune™ Audio (version 010145) / Entune™ Audio Plus (version 010161) / Entune™ Premium Audio (version 010189) or earlier may exhibit one of the following conditions: After reprogram from map SD, map won’t be displayed “Low Fuel” pop-up message is not displayed Continuous rebooting Abnormal POI Operation Rebooting while transferring phone book data Unable to change volume on BT Audio when paused Song data not sent when playing from BT Audio DTC B15F6 is set Unable to select the number of flashes for lane change signaling Updated system software is now available to address these conditions. Follow the Software Update Procedure in this bulletin to install the latest software version. © 2017 Toyota Motor Sales, USA T-SB-0103-16 Rev2 August 10, 2016 Page 3 of 13 Entune Audio Head Unit Software Update (Panasonic) Warranty Information OP CODE DESCRIPTION MODEL TIME OFP T1 T2 0.3 86100-35351 86100-35361 86100-35371 86100-35381 86100-35391 86100-35401 86100-35411 86100-35421 86100-35431 86100-35460 86100-35470 86100-35510 86100-35440 86100-35450 86100-35480 86100-35490 86100-35500 86100-35520 87 74 4Runner EL1608 Software Update Avalon, Avalon HV 86140-07100 86804-07110 86804-07120 86100-07131 86100-07141 Highlander, Highlander HV 86804-0E270 86100-0E271 86804-0E280 86100-0E281 Prius 86140-47270 86804-47340 86804-47330 86100-47561 86100-47461 Prius Prime 86804-47330 © 2017 Toyota Motor Sales, USA T-SB-0103-16 Rev2 August 10, 2016 Page 4 of 13 Entune Audio Head Unit Software Update (Panasonic) Warranty Information (Continued) OP CODE EL1608 DESCRIPTION MODEL TIME OFP Prius V 86100-47601 86100-47611 86100-47621 86100-47631 86804-47290 86804-47300 86804-47310 86804-47320 86140-47450 Sequoia 86140-0C150 86140-0C160 86804-0C160 86804-0C170 86804-0C180 86804-0C190 86100-0C220 86100-0C230 86100-0C240 86100-0C250 Software Update 0.3 Sienna 86804-08030 86804-08040 86100-08061 86100-08071 Tacoma 86804-04090 86140-04100 86804-04120 86804-04130 86100-04160 86100-04170 86100-04180 86140-04160 86140-04170 86140-04180 © 2017 Toyota Motor Sales, USA T1 T2 87 74 T-SB-0103-16 Rev2 August 10, 2016 Page 5 of 13 Entune Audio Head Unit Software Update (Panasonic) Warranty Information (Continued) OP CODE EL1608 DESCRIPTION Software Update MODEL Tundra TIME OFP T1 T2 0.3 86100-0C181 86100-0C191 86100-0C201 86100-0C211 86804-0C120 86804-0C130 86804-0C140 86804-0C150 86140-0C100 86140-0C110 86140-0C120 86140-0C130 86140-0C140 87 74 APPLICABLE WARRANTY This repair is covered under the Toyota Basic Warranty. This warranty is in effect for 36 months or 36,000 miles, whichever occurs first, from the vehicle’s in-service date. Warranty application is limited to occurrence of the specified condition described in this bulletin. © 2017 Toyota Motor Sales, USA T-SB-0103-16 Rev2 August 10, 2016 Page 6 of 13 Entune Audio Head Unit Software Update (Panasonic) Firmware Update Information MODEL HEAD UNIT FIRMWARE UPDATE FILE Entune™ Audio Plus 13TDDANA-DA11_0102.kwi Entune™ Premium Audio 13TDANNA-DA12_0140.kwi Tacoma, Tundra, Prius, Prius V Entune™ Audio 13TBDANA-DA10_0071.kwi Tacoma, Tundra, Sequoia Entune™ Audio Plus 13TDDANA-DA10_0102.kwi Tundra (South America) Entune™ Audio Plus 13TDDANA-DA12_0102.kwi Tacoma, Tundra, Prius, Prius Prime Prius V, Sequoia, Highlander, Highlander HV, 4Runner, Sienna Entune™ Premium Audio 13TDANNA-DA11_0140.kwi Avalon, Avalon HV MULTIMEDIA SOFTWARE FILE DOWNLOAD The Multimedia software update file may be downloaded directly from this Service Bulletin by clicking on the applicable file name in the table above. Once downloaded, the file may be copied directly to a commonly available blank USB flash drive. For USB flash drive requirements and download instructions: Refer to the Technical Information System (TIS): Diagnostics – Reprogramming – Reference Documents – “Multimedia Software Download Instructions” Software Update Procedure 1. Confirm the audio system type by checking the Panel ID printed on the bottom-right or bottom-center of the machine. Figure 1. Avalon, Avalon HV, Highlander, Highlander HV, Prius, Prius V, Sienna, Sequoia, Tacoma & Tundra Figure 2. 4Runner © 2017 Toyota Motor Sales, USA T-SB-0103-16 Rev2 August 10, 2016 Page 7 of 13 Entune Audio Head Unit Software Update (Panasonic) Software Update Procedure (Continued) Table 1. Panel ID Information MODEL Entune™ Audio Entune™ Audio Plus 4Runner N/A N/A Avalon, Avalon HV N/A 510129 Highlander, Highlander HV N/A N/A Prius 510028 N/A Prius Prime N/A N/A Prius V 510163 N/A Sequoia N/A 510151 510152 Sienna N/A N/A Tacoma 510100 510101 510102 510162 Tundra 510113 510114 510116 510117 Entune™ Premium Audio 510139 510140 510141 510142 510143 510144 510145 510146 510147 510130 510131 510159 510160 510053 510054 510053 510164 510165 510166 510167 510153 510154 510155 510156 510157 510158 510103 510161 510104 510118 510119 510120 510121 2. Start the engine. 3. Insert the USB flash drive with the downloaded multimedia update file into the vehicle's USB port. © 2017 Toyota Motor Sales, USA T-SB-0103-16 Rev2 August 10, 2016 Page 8 of 13 Entune Audio Head Unit Software Update (Panasonic) Software Update Procedure (Continued) 4. Go to the Setup screen. A. For Entune™ Audio: Press the SETUP button on the panel. Figure 3. Tacoma, Prius, Prius V Figure 4. Tundra B. For Entune ™ Audio Plus/Entune™ Premium Audio: Press the APPS button on the panel. Figure 5. 4Runner, Avalon, Avalon HV, Highlander, Highlander HV, Prius, Prius V, Sienna, Sequoia, Tacoma & Tundra Figure 6. Tundra Figure 7. NOTE If Entune™ pop-up displays, select OK. © 2017 Toyota Motor Sales, USA T-SB-0103-16 Rev2 August 10, 2016 Entune Audio Head Unit Software Update (Panasonic) Software Update Procedure (Continued) Select Setup on the Apps screen. Figure 8. 5. Select General on the Setup screen. Figure 9. 6. Figure 10. Select Software Update from the list on the General Settings screen. HINT Scroll down the list until Software Update is displayed. © 2017 Toyota Motor Sales, USA Page 9 of 13 T-SB-0103-16 Rev2 August 10, 2016 Entune Audio Head Unit Software Update (Panasonic) Software Update Procedure (Continued) 7. Select Update on the Software Update screen. Figure 11. Figure 12. NOTE If software has been detected properly, a “New software was found.” pop-up will be displayed. 8. Verify that the NEW software is up-to-date on the Software Update screen. Figure 13. © 2017 Toyota Motor Sales, USA Page 10 of 13 T-SB-0103-16 Rev2 August 10, 2016 Page 11 of 13 Entune Audio Head Unit Software Update (Panasonic) Software Update Procedure (Continued) Table 2. Software Version Information Entune™ Audio TYPE CURRENT VERSION Entune™ Audio Plus NEW VERSION CURRENT VERSION Audio 01013E 010144 010145 Audio System Entune™ Premium Audio NEW VERSION CURRENT VERSION NEW VERSION 010147 010156 01015C 01015E 010161 010166 010170 010171 01017D 010182 010189 01018C 00008E – 000093 – 000095 – Dsp Module 910010 – A10010 – A10010 – Sub 010001 – 010001 – 010001 – Can 130209 – 130209 – 130209 – 9. Select Update Software on the Software Update screen. Figure 14. 10. Select Yes on the “Would you like to start the software update?” pop-up. Figure 15. © 2017 Toyota Motor Sales, USA T-SB-0103-16 Rev2 August 10, 2016 Entune Audio Head Unit Software Update (Panasonic) Software Update Procedure (Continued) 11. The unit begins installation. The update will take about 10 minutes. Figure 16. NOTE Do NOT turn off the engine or ACC before the software is ready for updating. Do NOT pull the USB flash drive out of the vehicle USB port. For Entune™ Premium Audio: Figure 17. If update fails and the error message “New software is not compatible with the system.” displays, cycle the ignition OFF, remove the Map Micro SD Card from the head unit, and repeat steps 3 – 11. NOTE Software update error is more likely to occur in areas with more traffic information. 1 Map Micro SD Card Once update is complete, reinsert the Map Micro SD card into the head unit, cycle the ignition OFF, and proceed to step 12. 12. When “The software is ready for updating.” displays, cycle the ignition OFF. Figure 18. 13. Remove the USB flash drive from the vehicle USB port. © 2017 Toyota Motor Sales, USA Page 12 of 13 T-SB-0103-16 Rev2 August 10, 2016 Page 13 of 13 Entune Audio Head Unit Software Update (Panasonic) Software Version Confirmation 1. Perform steps 3 – 6 of the Software Update procedure to re-enter the Software Update screen. 2. Verify that the software information is updated on the Software Update screen. Figure 19. Table 3. New Software Version Information Entune™ Audio Entune™ Audio Plus Entune™ Premium Audio TYPE CURRENT VERSION NEW VERSION CURRENT VERSION NEW VERSION CURRENT VERSION NEW VERSION Audio 010147 – 010166 – 01018C – Audio System 00008E – 000093 – 000095 – Dsp Module 910010 – A10010 – A10010 – Sub 010001 – 010001 – 010001 – Can 130209 – 130209 – 130209 – * Updated version information © 2017 Toyota Motor Sales, USA