ZH3-POL17-07-04.

DISTRIBUTE TO:
 Service Manager
 Warranty Administrator
Warranty Policy Bulletin
No.:
POL17-07
Date: 04/26/2017
Page:
1 of 3
SUBJECT: WARRANTY ENHANCEMENT PROGRAM (ZH3):
WARRANTY EXTENSION FOR OUTSIDE DOOR HANDLES
ON CERTAIN 2008–2015 MY SEQUOIA VEHICLES AND
CERTAIN 2007-2015 MY TUNDRA VEHICLES
Background
Toyota has received a number of reports regarding the outside door handles on
certain 2008-2015 model year Sequoia vehicles and on certain 2007-2015 model
year Tundra vehicles. In these reports, customers have indicated that one or
more of the outside door handles exhibited an abnormal feeling, dragging, or
sticking when used.
Applicability
The outside door handles are covered by Toyota’s New Vehicle Limited
Warranty* for 3 years or 36,000 miles (whichever occurs first). However, Toyota
is now extending the warranty coverage for repairs related when one or more of
the outside door handles exhibits an abnormal feeling, dragging, or sticking when
used.
Primary Coverage offers the Warranty Enhancement until October 9, 2018,
regardless of mileage.
After the Primary Coverage ends, the Secondary Coverage is applicable for
seven (7) years from the date-of-first use, with no mileage limitation.
Verify VIN applicability for this Warranty Enhancement by checking TIS
(Technical Information System) before completing any repairs.
Direct marketing of this Warranty Enhancement is strictly prohibited pursuant to
the Toyota Warranty Policy 5.21, “Warranty Solicitation.” Non-compliance of this
policy may result in a claim debit.
*This Warranty Enhancement Program is subject to all of the terms and
conditions set forth in the Toyota New Vehicle Limited Warranty. For
example, damage from abuse, an accident, theft and/or vandalism, or
repairs to vehicles which are currently or were previously titled as “scrap,”
“salvage,” or “dismantled” is not covered by the New Vehicle Limited
Warranty or this Warranty Enhancement pursuant to Warranty Policy 4.17,
“What Is Not Covered by the Toyota New Vehicle Limited Warranty”.
Toyota Warranty Policy Bulletin
POL17-07
04/26/17
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Covered Vehicles
Not all vehicles are covered by this warranty enhancement. Verify VIN
applicability for this warranty enhancement by checking TIS before completing
any repairs.
Technician Training Requirements
The repair quality of covered vehicles is extremely important to Toyota. All
dealership technicians performing this repair are required to successfully
complete the most current version of the E-Learning course “Safety Recall and
Service Campaign Essentials”. To ensure that all vehicles have the repair
performed correctly; technicians performing this repair are required to currently
hold at least one of the following certification levels:
•
•
•
•
Certified Level Technician (Any specialty)
Expert Level Technician (Any specialty)
Master Level Technician
Master Diagnostic Technician
Claims for repairs that were performed by non-qualified technicians are subject to
debit.
Claim Submission
Claim Type
Opcode
OFP
Description
Labor Time
CHG39A
R&R outside
door handle
No.2, 1 Door
0.2 hr./vehicle
CHG39B
R&R outside
door handle
No.2, 2 Doors
0.3 hr./vehicle
CHG39C
R&R outside
door handle
No.2, 3 Doors
0.4 hr./vehicle
CHG39D
R&R outside
door handle
No.2, 4 Doors
0.5 hr./vehicle
69210-0C010
69210-0C020
69210-0C030-##
Repair
Program
Note: If the vehicle is still under the New Vehicle Limited Warranty, submit the
repair as a Regular warranty claim.
Please ensure this electronic bulletin is printed and distributed to those
designated as well as any other appropriate personnel.
Toyota Warranty Policy Bulletin
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04/26/17
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Replacement Parts
All parts replaced for this repair are subject to warranty parts recovery.
Model
Part Number
Sequoia & Tundra
69210-0C010
Description
Quantity
Handle Assy, Door, Outside RH
1 per
affected
outside
door
handle
Technical Instructions (Repair Procedures)
For Sequoia and Tundra, technical instructions can be found in T-SB-0202-17.
Please refer to TIS for additional information.
Customer-Paid Repairs or Replacement of Components
If a customer has previously paid for the repair to address the condition
described above, please have them mail a copy of the repair order, proof-ofpayment, and proof-of-ownership to the following address for reimbursement
consideration:
Toyota Customer Experience Center - TSR
Toyota Motor Sales, USA, Inc.
c/o Toyota Motor North America, Inc.
P O Box 259001 – SSC/CSP Reimbursements
Plano, Texas 75025-9001
The customer name, address, and telephone number(s) should be included in
the request. The customer should allow 4-6 weeks for processing.
Please ensure this electronic bulletin is printed and distributed to those
designated as well as any other appropriate personnel.