SSM72796

5/17/2018
SSM72796 - L550 - Discovery Sport Tailgate Alignment Issues | TOPIx
Reference
SSM72796
Models
Discovery Sport / L550
Title
L550 - Discovery Sport Tailgate Alignment Issues
Category
Body
Last modified
16-May-2018 00:00:00
Symptom
111000 Body Panel(s)/Unibody
Content
Issue:
Retailers are reporting tailgate alignment and alignment related
issues.
Cause:
Root cause requires further investigation.
Action:
Please raise an EPQR detailing where possible:
The original reason for the investigation (customer symptom).
Any functional issues affected.
Photographs of the issue(s) including the whole tailgate in the
closed position.
Measurements of gap & flush data.
TOPIx workshop manual WSM-19551
501-03: Body Closures. General Procedures. 76.28.31.
501-26: Body Repairs. Vehicle Specific Information and Tolerance
Checks.
Description and Operation.
Body and Frame. Gap and Profile Measurement.
Technicians - Please rate this SSM and provide comments so that
future communications can be improved.
1 = Poor – Basic information provided – The SSM does not help me
resolve the customer concern.
3 = Average – Adequate information provided – The SSM partially
helps me resolve the customer concern.
5 = Excellent – All required information provided to resolve the
customer concern.
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