SSM72774

5/17/2018
SSM72774 - Connectivity issues through USB | TOPIx
Reference
SSM72774
Models
Discovery Sport / L550
Range Rover / L405
Range Rover Evoque / L538
Range Rover Sport / L494
Title
Connectivity issues through USB
Category
Electrical
Last modified
16-May-2018 00:00:00
Symptom
207000 Entertainment Systems
Content
Issue
A customer may report a concern that, when an external media source
is connected to the In Car Entertainment system using the relevant
USB cable only, the device is not connecting to the vehicle.
Cause
Poor quality connectivity(damaged/sub-standard quality components)
Action
Upon diagnosis of a customer report, carry out the following steps:
1. Check that the external media source and/or lead is not at fault by
substituting the lead and /or the external media source and listening to
playback of music
Note: Please verify with a lead which must be in good condition.
Some leads have been known to cause issues due to poor quality
cable and connector components used in manufacturing. (An
assortment of leads from various manufacturers would be useful
to show a customer variation in lead capability prior to sourcing
a replacement)
2. Check the external media source socket and connections to the
USB are not at fault. (Dusty/dirty/damaged).
3. Check that the connections to the Audio Control Module (ACM) or
Infotainment Control module(IMC) are fully latched and there are no
backed out pins.
4. If any of the above are found to be at fault, rectify as necessary,
then retest for symptoms.
5. Only replace the ACM/IMC if symptoms persist giving a full fault
description and analysis for returned part.
For further support in diagnosing this issue please contact Dealer
Technical Support (DTS)
Technicians https://topix.jaguar.jlrext.com/topix/content/document/view?id=895702
Please rate this SSM and provide comments so that
future communications can be improved.
1/2
5/17/2018
SSM72774 - Connectivity issues through USB | TOPIx
1 = Poor – Basic information provided – The SSM does not help me
resolve the customer concern.
3 = Average – Adequate information provided – The SSM partially
helps me resolve the customer concern.
5 = Excellent – All required information provided to resolve the
customer concern.
https://topix.jaguar.jlrext.com/topix/content/document/view?id=895702
2/2