SSM72852

5/17/2018
SSM72852 - InControl Touch Pro, radio inoperative, unable to tune or change radio bands | TOPIx
Reference
SSM72852
Models
Discovery Sport / L550
Range Rover / L405
Range Rover Evoque / L538
Range Rover Sport / L494
Title
InControl Touch Pro, radio inoperative, unable to tune or change radio
bands
Category
Electrical
Last modified
16-May-2018 00:00:00
Symptom
207000 Entertainment Systems
Content
Issue
When in a radio function such as FM, AM, DAB/HD the following
behaviour is seen:
When making a selection using left or right tune soft key buttons or
when selecting an alternative radio band (ie trying to change from FM
to DAB) there is no response from touch screen and audio output
remains distorted.
The DTC B14D3-96 may also be stored in the Infotainment Master
Controller (IMC) suggesting a radio tuner component internal failure.
Cause
When using the InControl Touch Pro system an “apparent” no
reception can be caused by the radio band not having any stations
shown on the STATION LIST.
STATION LIST EMPTY (found via FIND) means there will be no seek
up/down functionality.
Action
In order to confirm this, additional radio frequencies must be manually
set using the keypad by following the instructions below:From the Radio home screen, note the currently tuned to frequency,
then press FIND.
Select the STATION LIST and ensure the currently tuned to frequency
is highlighted.
Now select the direct tune frequency KEYPAD.
Enter a different “new” frequency.
Select the STATION LIST and ensure the new frequency is
highlighted.
(Note. On AM this may take up to 30 seconds to change).
If the new frequency
https://topix.jaguar.jlrext.com/topix/content/document/view?id=895701
is highlighted, the Radio is operating correctly.
If the new frequency is not highlighted, the radio is not operating
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5/17/2018
SSM72852 - InControl Touch Pro, radio inoperative, unable to tune or change radio bands | TOPIx
correctly and the following process must be carried out:Change source and then return to radio (i.e. Select CD or Media
Library and return to Radio)
If the procedure is successful there is no problem with the radio
function in the IMC. It is just as a result of there being no stations
available.
If the procedure fails continue with the normal diagnostic procedure
and raise a Technical Assist (TA) if you still have issues.
If under further investigation using SDD DTC B14D3-96 is stored in
the Infotainment Master Controller (IMC) suggesting a radio tuner
component internal failure it should be disregarded.
Technicians - Please rate this SSM and provide comments so that
future communications can be improved.
1 = Poor – Basic information provided – The SSM does not help me
resolve the customer concern.
3 = Average – Adequate information provided – The SSM partially
helps me resolve the customer concern.
5 = Excellent – All required information provided to resolve the
customer concern.
https://topix.jaguar.jlrext.com/topix/content/document/view?id=895701
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