Toyota PRO18-03_

DISTRIBUTE TO:
 Service Manager
 Warranty Administrator
Warranty Procedures Bulletin
No.:
Date:
Page:
PRO18-03
6/14/18
1 of 2
SUBJECT: CLAIM FILING FOR MIS-BUILT FRAMES
FRAME PROGRAMS:
ZH6 - Certain 2005 – 2010 Model Year Tacoma Vehicles
ZH7 - Certain 2007 – 2008 Model Year Tundra Vehicles
ZH8 - Certain 2005 – 2007 Model Year Sequoia Vehicles
ZH9 - Certain 2008 Model Year Sequoia Vehicles
ZTH – Certain 2001 – 2004 Model Year Tacoma Vehicles
BXD/BZD: Certain 2000 – 2003 Model Year Tundra Vehicles
Extension of Warranty Coverage for Frame Corrosion/Frame Replacement
Mis-Built
For frames that are suspected to have been mis-built, dealers should:
1. Contact the Parts Technical Support Group (PTSG) at [email protected]
with information on the condition and status of repair.
a. Include the original part order reference number.
2. A Field Product Quality Report (FPQR) should be generated and attached to the
communication.
a. The report should include photos of the condition and of all labels and
stampings on the frame.
b. This report can be submitted by region staff (FTS) or dealership
personnel.
3. Dealership will receive communication back with next direction(s) from PTSG.
a. Response will include confirmation of mis-built condition and if applicable,
instructions on mis-built frame disposition.
Warranty Claim Filing for Confirmed Mis-Built Frames
Once the condition is identified, the technician should:
1. Time-Punch OFF the Frame Campaign repair
2. Open a new RO for the Service Part repair
3. Time-Punch ON the Service Part repair
4. Disassemble the mis-built frame and begin reassembling the new frame up to the
point where the mis-built condition was discovered
5. Time-Punch OFF the Service Part repair
6. Time-Punch back ON the Frame Campaign and complete the frame
replacement
Please ensure this electronic bulletin is printed and distributed to those
designated as well as any other appropriate personnel.
Warranty Procedures Bulletin
PRO18-03
6/14/18
Page 2 of 2
Warranty Claim Filing for Confirmed Mis-Built Frames (Continued)
In these instances, 3 claims will need to be submitted:
Claim 1: Normal Frame Campaign claim (as if a mis-built frame was not found)
Claim 2 (frame part only): Parts claim through facing PDC
Claim 3 (labor only): Service Part Claim (numbered Items below correspond with the
numbering on the illustration below)
1.
2.
3.
4.
5.
6.
7.
Entitlement Type
Service Part (complete Original RO No. section)
OFP
Mis-built frame Part Number (starts with 0400-)
CCR
Include what was mis-built
Parts
No parts are associated with these claims
DSPM Authorization Required
Op Code
511991
Labor Time
Actual time (per time-punches) within reason
3
1
5
2
6
7
4
Note: Documentation may be required (e.g. time punches, Tech Notes, etc.)
Please ensure that this electronic bulletin is printed and distributed to
those designated as well as any other appropriate personnel.