2051562.1

Technical product information
Topic
Market area
Brand
Transaction No.
Level
Status
Release date
12 Volt - Battery condition checks
Bentley: worldwide (2WBE),Hongkong-Macau (5HK)
Bentley
2051562/1
EH
Approval
New customer code
Object of complaint
Complaint type
electrical power, electric system, data transfer -> battery management -> record history data
vehicle service -> service, maintenance
electrical power, electric system, data transfer -> battery management -> de-energise
functionality -> without function / defect
functionality
functionality -> cannot be activated
Vehicle data
All Models - 12 Volt Battery condition checks
Sales types
Type
*
*
*
*
*
*
*
*
*
MY
2012
2013
2014
2015
2016
2017
2018
2019
2020
Brand Designation Engine code Gearbox code
E
*
*
E
*
*
E
*
*
E
*
*
E
*
*
E
*
*
E
*
*
E
*
*
E
*
*
Documents
Document name
master.xml
Final drive code
*
*
*
*
*
*
*
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*
Position
Technical product information
12 Volt - Battery condition checks
Transaction No.: 2051562/1
Customer statement / workshop findings
12 Volt – Battery test instruction
Technical background
For all 12 volt battery issues relating to warranty or a parts warranty claim, a DISS query MUST be raised prior to battery replacement, refer to the
instructions within the Measure section of this TPI
Production change
Not applicable
Measure
•
Confirm that Non-approved accessories are not fitted/connected to the vehicle
•
Confirm the vehicle is the same as it was when it left the production line
•
Confirm there are no leads/cables or chargers fitted/connected to the vehicle
•
Confirm if the customer connects an approved Bentley battery conditioner (when fitted to vehicle) as per Owners Handbook instruction
•
Carry out the Battery Warranty test process as per Elsa pro Rep.Gr 27 - Battery - To test (VAS 6161) If a Battery defect or bad cell is detected a
specific warranty code will be displayed on the print out, The results must be attached to the open DISS query, failure to provide the battery
test results will invalidate the potential warranty claim
Consider the advised onward checks to help diagnose the potential battery failure issue
New Continental GT and Bentayga only
• Referring To Elsa pro Rep.Gr27 - Carry out the Battery quiescent drain - Manual check
•
Referring To Elsa pro Rep.Gr27 - Carry out the Battery quiescent drain – History data check
•
Confirm the Alternator charge ratings are to specification - Refer to Elsa pro Rep.Gr 27
All other remaining models
•
Referring To Elsa pro Rep.Gr27 - Carry out the Battery quiescent drain - Manual check
•
Confirm the Alternator charge ratings are to specification - Refer to Elsa pro Rep.Gr 27
Warranty accounting instructions
Should the battery have failed due to a system fault excessive/high quiescent drain, the battery can be claimed as an additional consequential part to a
warranty claim, the system fault must also be detailed as well as confirmation of the actual system fault repair
Only Battery test results as follows will be considered for a warranty authorisation
•
BATTERY DEFECT
•
BAD CELL
Note: Failure to provide the battery test results willinvalidate the potential warranty claim