PIC5953D
Service Bulletin Details
Public Details for: PIC5953D
This preliminary information communication provides information to the technician about vehicles that may have an issue when using bluetooth voice recognition with an iphone. Technician should work with the customer to insure the phone cont
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Bulletin No.: PIC5953D Published date: 06/14/2018 Preliminary Information PIC5953D Diagnostic Tip: Voice Recognition Errors When Using iPhone With One Or More Emojis/Emoticons/Symbols In Contacts List Models Brand: All Model: All Model Years: 2010 - 2019 VIN: from All Engine: to All All Transmissions: All Supersession Statement This PI was superseded to update model years and phone compatibility website. Please discard PIC5953C. Condition / Concern This PI only pertains to vehicles with Bluetooth Technology Some customers may comment of various concerns when using Bluetooth voice recognition with an iPhone. Use of Emoji icons within the customer's iPhone Contacts list may cause Voice Recognition to not work properly. The Emoji icon may or may not be with the specific contact the customer is attempting to call. Recommendations / Instructions Ask the customer if their iPhone Contacts contain any Emojis. If so, ask the customer to remove the Emoji(s) from their phone and try the Voice Recognition system again. The Emoji icon may or may not be with the specific contact the customer is attempting to call. If this does not correct the customer's concern, please refer to the appropriate diagnostic procedure in SI. Also refer to my.Cadillac.com, my.GMC.com, my.Chevrolet.com, or my.Buick.com for phone compatibility. © 2018 General Motors. All Rights Reserved.