SA-034-18

Service Alert
Mazda North American Operations
Irvine, CA 92618-2922
Subject:
MAZDA CONNECT SYSTEM FREQUENTLY ASKED QUESTIONS
(FAQ)
Service Alert No.: SA-034/18
Last Issued: 07/16/2018
APPLICABLE MODEL(S)/VINS
2014-2018 Mazda3
2016-2018 Mazda6
2016-2019 CX-3
2016-2018 CX-5
2016-2018 CX-9
2016-2019 MX-5
DESCRIPTION
Frequently Asked Questions (FAQ)
1. The Mazda Connect system froze. What should I do?
2. Why does my phone not connect sometimes to the MAZDA CONNECT system?
3. Does my vehicle have Live Traffic?
4. Why is my vehicle location not detected by navigation?
5. I was listening to Bluetooth Audio/Pandora/aha/Stitcher the last time I was in the vehicle, but after starting
the car, the MAZDA CONNECT source switched to FM. Why didn't it resume the Bluetooth
Audio/Pandora/aha/Stitcher source that I was in?
6. Why does Pandora only load after I open the application on my phone first?
7. Why does Pandora lose connection while driving?
8. Why does my phone lose connection while driving?
9. Why does it take so long for the navigation to work after starting my vehicle?
10. Why does the voice recognition system not recognize my command?
11. How do I update my navigation map?
12. How do I pair my phone?
13. Does my vehicle have Sirius XM?
14. How do I install Sirius XM?
15. Why does the Bluetooth have no sound, when the MAZDA CONNECT system shows Bluetooth Audio is
connected?
16. Why is my phone not listed in the compatibility list?
17. Why does the USB have no sound, when the MAZDA CONNECT system shows USB is connected?
18. Why can't my contact hear me clearly?
19. Why is the rear view camera display fuzzy?
20. Why does the MAZDA CONNECT system audio turn off when turning off the engine?
21. Why do I get poor reception from the MAZDA CONNECT system?
Page 1 of 16
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2018 Mazda North American Operations, U.S.A.
Service Alert No.: SA-034/18
Last Issued: 07/16/2018
22. Why am I getting a MAZDA CONNECT Temperature Warning message?
Question: (1 of 22)
Answer:
The Mazda Connect system froze. What should I do?
If the system does not respond to your inputs and remains frozen; when it is safe
to do so, park the vehicle, turn the ignition off, and then turn it back on to re-start
the Mazda Connect system. If the problem persists, please bring your vehicle to
your nearest Mazda dealer.
If the problem continues, do one of the following:
Contact Mazda Bluetooth Hands-Free Customer Service at 1-800-430-0153 (tollfree)
A newer MAZDA CONNECT software version may be available to correct your
concern.
Check your MAZDA CONNECT software version. Go to
Settings>System>About>Software Version.
If your software version (OS version) is 59.00.502 or lower, please bring your
vehicle to your nearest Mazda dealer for a system update.
Question: (2 of 22)
Why does my phone not connect sometimes to the MAZDA CONNECT system?
MAZDA CONNECT Bluetooth will connect all profiles to devices in order of priority
if the last device is not available. This is normal operation of the infotainment
system connecting to available devices on startup.
Answer:1
Example:
Phones A, B, and C are paired to the vehicle and available
Bluetooth audio is connected to phone B and handsfree is connected to phone C
before the vehicle is shut down. Phone A is not connected to the vehicle.
Page 2 of 16
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2018 Mazda North American Operations, U.S.A.
Service Alert No.: SA-034/18
Last Issued: 07/16/2018
The vehicle then shuts down with full MAZDA CONNECT power down.
Phone C Bluetooth is turned off or removed from the vehicle while the vehicle is
turned off.
After turning the vehicle back on, the handsfree will now connect to phone A and
audio remains on phone B.
This explains why when there is only one available phone connected, the
infotainment system connects both profiles (Bluetooth audio AND handsfree) to
that device on startup even if not selected before startup.
This is a normal MAZDA CONNECT operation.
Answer: 2
The pairing information is updated when the device operation system (OS) is
updated. Perform pairing again.
Question: (3 of 22)
Does my vehicle have Live Traffic?
Answer:
The MAZDA CONNECT system does not support Live Traffic in North America
(connected services) at this time.
We apologize for any inconvenience.
Question: (4 of 22)
Why is my vehicle location not detected by navigation?
Page 3 of 16
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2018 Mazda North American Operations, U.S.A.
Service Alert No.: SA-034/18
Last Issued: 07/16/2018
Several factors have an impact on the deviation between your real position and
the one given by the GPS device.
Example: Vehicle in a location with no clear view of the sky (e.g... in a parking
garage)
Objects on the dash blocking the GPS antenna
This screen below contains information about the current position (or about the
known position if GPS reception is not available).
Answer:
Note: If the problem continues with a clear view of the sky, please bring your
vehicle to the nearest Mazda dealer for inspection.
Question: (5 of 22)
I was listening to Bluetooth Audio/Pandora/aha/Stitcher the last time I was in
the vehicle, but after starting the car, the MAZDA CONNECT source switched to
FM. Why didn't it resume the Bluetooth Audio/Pandora/aha/Stitcher source that
I was in?
Answer: 1
When the vehicle is started, the MAZDA CONNECT system has to re-establish
Bluetooth connectivity with your device, first as a Handsfree device, then as a
Bluetooth Audio device. A delayed response from your device may result in the
MAZDA CONNECT system defaulting to FM.
Other possible causes of system defaulting to FM
Bluetooth was
switched off prior
Confirm device Bluetooth is ON.
Pandora/aha/Stitche 1. Uninstall and reinstall device App
r software update
2. Power down and power up Bluetooth device
Bluetooth Audio
Check vehicle Bluetooth settings to confirm your device is connected to Bluetooth
switched to another
Audio
paired phone
Question: (6 of 22)
Why does Pandora only load after I open the application on my phone first?
Answer:
Depending on the smartphone device used with the Mazda Connect system, and
whether or not the application was already running on the device, it may be
Page 4 of 16
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2018 Mazda North American Operations, U.S.A.
Service Alert No.: SA-034/18
Last Issued: 07/16/2018
necessary to press Allow on the smartphone in order to utilize
Pandora/aha/Stitcher from the Mazda Connect display.
If Pandora opened normally in the past and now opens differently, it may be
caused by a Pandora software update. These updates may affect how the Pandora
function opens. Unpair your device from the vehicle and then pair your device to
the vehicle. This may improve the connection.
Question: (7 of 22)
Why does Pandora lose connection while driving?
Some smart phones use 1 antenna to connect to the vehicles Bluetooth audio and
Wi-Fi positioning. When driving using Bluetooth audio, Wi-Fi positioning signals
may interrupt the Bluetooth audio function resulting in a dropped connection.
Please do one of the following:
Disconnect WiFi from your device when using Bluetooth audio.
Contact Mazda Bluetooth Hands-Free Customer Service at 1-800-430-0153 (tollfree)
A newer MAZDA CONNECT software version may be available to correct your
concern.
A.) Check your MAZDA CONNECT software version. Go to
Settings>System>About>Software Version
B.) If your software version (OS Version) is 59.00.502 or lower, please bring your
vehicle to your nearest Mazda dealer for a system update.
Question: (8 of 22)
Why does my phone lose connection while driving?
Answer: 1
1. The device is set to power-saving mode.
2. The device may be in a location in which interference can occur easily, such as
inside a bag in a rear seat, in a rear pocket of a pair of pants, near the key fob.
Move the device to a location in which interference is less likely to occur.
3. The device contacts or is covered by a metal object or body. E.g. the device is
underneath a laptop.
If the problem continues, please do one of the following:
1. Contact Mazda Bluetooth Hands-Free Customer Service at 1-800-430-0153 (tollfree).
2. A newer MAZDA CONNECT software version may be available to correct your
Page 5 of 16
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2018 Mazda North American Operations, U.S.A.
Service Alert No.: SA-034/18
Last Issued: 07/16/2018
concern.
a. Check your MAZDA CONNECT software version. Go to
Settings>System>About>Software Version.
b. If your software version (OS Version) is 59.00.502 or lower, please bring your
vehicle to your nearest Mazda dealer for a system update.
The device may have lost cell tower connection. The center display may show
"Loss of Connectivity."
Answer: 2
Question: (9 of 22)
Answer:
Try to reconnect when the device connection has improved.
Why does it take so long for the navigation to work after starting my vehicle?
When the vehicle is started, the MAZDA CONNECT system has to re-establish
connections with Bluetooth or USB devices and load the navigation content. If the
available GPS signal quality is poor when the vehicle is started, the MAZDA
CONNECT navigation system may not be able to recognize your current location
until it acquires better/more GPS signals.
This is a normal MAZDA CONNECT operation.
Question: (10 of 22) Why does the voice recognition system not recognize my command?
After pressing the steering wheel talk button, say a command after the beep
sound. Do not say a command before the beep sound.
Answer:
Example: "Find gas station"
1. Press the talk button on the steering wheel
2. After "Say a command and the beep sound is heard, say, "New Destination"
Page 6 of 16
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2018 Mazda North American Operations, U.S.A.
Service Alert No.: SA-034/18
Last Issued: 07/16/2018
3. After "Which type of destination would you like?" and the beep sound is heard,
say, "Gas station"
4. After "Gas station, say the desired line number" and the beep sound is heard,
say, "Number one" (Destination is gas station on the first row).
5. After "To begin navigation, say start" and the beep sound is heard, say, "Start"
to begin route guidance
Avoid the following:
1. Excessive, slow speech
2. Excessive, forceful speech (shouting)
3. Speaking before the beep sound has ended
4. Loud noise (speaking or noise from outside/inside vehicle)
5. Airflow from A/C is blowing against the microphone
6. Using slang or abbreviated words other than hands-free prompts (Refer to
'Common Voice Commands')
Common Voice Commands - Press the talk button and use the following commands for audio or
navigation. The commands in the () can be left out. The specified name and number are put into the {}
Standard Commands
Voice Command
Function
cancel
Ends the voice recognition mode.
(go) back
Returns to the previous operation.
help
Usable commands can be verified.
tutorial
Basic voice commands and methods of use can be verified.
(go to) home
Moves to the home screen.
(screen)/main menu
(go to)
communication
Moves to the communication screen.
(go to) navigation
Moves to the navigation screen.
(go to)
entertainment
(menu)
Moves to the entertainment screen.
(go to) settings
Moves to the setting screen.
(go to) favorites
Moves to the favorites screen.
Communication (phone) related commands
Voice Command
Function
Call {name in
phonebook} (mobile/ Call to the contact in the downloaded phone book.
home/work/other)
Page 7 of 16
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2018 Mazda North American Operations, U.S.A.
Service Alert No.: SA-034/18
Last Issued: 07/16/2018
Example: "Call John
Mobile"
Redial
Call to the last contact you called.
Callback
Call to the last contact who called you.
Entertainment (audio) related commands
Voice Command
Function
(Go to/Play) AM
(Radio)
Switches the audio source to AM radio.
(Go to/Play) FM
(Radio)
Switches the audio source to FM radio.
(Go to/Play)
Bluetooth (Audio)
Switches the audio source to BT audio.
(Go to/Play) Pandora Switches the audio source to Pandora®
(Go to/Play) Aha
(Radio)
Switches the audio source to Aha™ Radio.
(Go to/Play)Stitcher Switches the audio source to Stitcher™ Radio.
(Go to/Play) USB 1
Switches the audio source to USB 1.
(Go to/Play) USB 2
Switches the audio source to USB 2.
Play Playlist {Playlist
Plays the selected playlist.
name}
Play Artist {Artist
name}
Plays the selected artist.
Play Album {Album
name}
Plays the selected album.
Play Genre {Genre
name}
Plays the selected genre.
Play Folder {Folder
name}
Plays the selected folder.
Navigation Related Commands
Voice Command
Function
New Destination
Switches to the screen where new destinations can be selected.
Take me home
Displays the route to your home.
Navigate to an
address
Specifies the destination using the address.
Navigate to a recent
Displays the history of the recently specified destinations.
destination
Page 8 of 16
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2018 Mazda North American Operations, U.S.A.
Service Alert No.: SA-034/18
Last Issued: 07/16/2018
Where am I?
Displays the current location.
Repeat instruction
Reads out the previous guidance again.
Add way Point ~
Adds a route using keywords.
Zoom in/Zoom out
Zooms in/out of the map screen.
Add way point
address/Travel via
address
Adds the route using the address.
Question: (11 of 22) How do I update my navigation map?
MAZDA CONNECT map update Instructions:
1. Download and install MAZDA CONNECT on your computer
2. Remove the Navigation SD card from your vehicle
Note: Actual navigation SD card location varies by model
Answer:
Note: USB SD Card adapter may be required for PC connection.
3. Connect the Navigation SD card to your computer
4. Follow the MAZDA CONNECT instructions
Question: (12 of 22) How do I pair my phone?
Page 9 of 16
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2018 Mazda North American Operations, U.S.A.
Service Alert No.: SA-034/18
Last Issued: 07/16/2018
Phone pairing instructions:
PC Instructions
1.Go to infotainment.mazdahandsfree.com.
2.Select Year/Model/Trim.
3.Select phone Carrier/Manufacture/Phone.
4.Select “FIND OUT IF MY DEVICE IS COMPATIBLE”
5.Select Pairing Instructions.
6.Follow website pairing instructions.
Answer:
MyMazda App Instructions
1.Select “MAZDA CONNECT”
2.Select Year/Model/Trim.
3.From the menu button, select “COMMUNICATION”
4.Select “IS MY DEVICE COMPATIBLE?”
5.Scroll down to “Compatibility and Paring” then select phone
Carrier/Manufacture/Phone.
6.Select “FIND OUT IF MY DEVICE IS COMPATIBLE”.
7.Scroll down and select “Pairing Instructions”.
8.Follow pairing instructions.
Question: (13 of 22) Does my vehicle have Sirius XM?
Answer:
If you have a Satellite selection on your MAZDA CONNECT infotainment system
that is not greyed out and you can hear voices and music when selected, you likely
have SiriusXM Satellite Radio. If so, tune to channel 0, write down the numeric ESN
code and contact SiriusXM Listener Care to activate service. SiriusXM Listener Care
can be reached at (866) 528-7474 or by visiting the Sirius XM Website.
Question: (14 of 22) How do I install Sirius XM?
Answer:
MAZDA CONNECT accessory SiriusXM Satellite Radio installation is not available at
this time.
We apologize for any inconvenience.
Question: (15 of 22)
Why does the Bluetooth have no sound, when the MAZDA CONNECT system
shows Bluetooth Audio is connected?
Confirm that the volume setting on your enabled device is set to high.
Answer:
If the problem continues, do one of the following:
1. Contact Mazda Bluetooth Hands-Free Customer Service at 1-800-430-0153
(toll free).
Page 10 of 16
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2018 Mazda North American Operations, U.S.A.
Service Alert No.: SA-034/18
Last Issued: 07/16/2018
2. Please bring your vehicle to your nearest Mazda dealer for inspection.
Question: (16 of 22) Why is my phone not listed in the compatibility list?
The phones on the compatibility list have been tested in accordance with Mazda
standards. If your phone is not listed, it has not been tested by Mazda.
Answer:
Note: Your unlisted Bluetooth device may connect and function normally, even
though it has not been tested by Mazda.
We apologize for any inconvenience.
Question: (17 of 22)
Why does the USB have no sound, when the MAZDA CONNECT system shows
USB is connected?
Confirm that the volume setting on your enabled device is set to high.
Answer: 1
Answer: 2
MAZDA CONNECT system will not recognize any compatible files not stored locally
for playback. Also, depending on how the music is stored on your device is
managed(via default muysic player, via 3rd party music player app, etc) it may also
be necessary to press Play on your media device when the USB source is selected
from the MAZDA CONNECT system.
If the problem continues, do one of the following:
1. Contact Mazda Bluetooth Hands-Free Customer Service at 1-800-430-0153 (toll
free)
2. Please bring your vehicle to your nearest Mazda dealer for inspection
Question: (18 of 22) Why can't my contact hear me clearly?
Verify that air from the air conditioner system is not blowing against the vehicle
microphone [located above windshield(some models)].
Answer: 1
Page 11 of 16
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2018 Mazda North American Operations, U.S.A.
Service Alert No.: SA-034/18
Last Issued: 07/16/2018
This may be caused by loud surrounding environment. Close all windows, lower
fan speed or move the vehicle to a location with little outside noise.
If the problem continues in a quiet environment, do one of the following:
Answer: 2
1. Contact Mazda Bluetooth Hands-Free Customer Service at 1-800-430-0153 (tollfree)
2. Please bring your vehicle to your nearest Mazda dealer for inspection.
Question: (19 of 22) Why is the rear view camera display fuzzy?
This may be caused by an aftermarket accessory device. Some aftermarket
electrical devices (e.g., an accessory cell phone charger) may create excessive
electrical noise. The noise may interrupt some of the vehicle electrical systems. An
example is shown of an aftermaket cell phone charger that is interrupting the rear
view monitor system:
Answer:
If the problem continues, please bring your vehicle to your nearest Mazda dealer
for inspection.
Question: (20 of 22)
Why does the MAZDA CONNECT system audio turn off when turning off the
engine?
Page 12 of 16
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2018 Mazda North American Operations, U.S.A.
Service Alert No.: SA-034/18
Answer:
Last Issued: 07/16/2018
The MAZDA CONNECT system turns OFF after shutting down the engine.
This is a normal operation. We apologize for any inconvenience.
Question: (21 of 22) Why do I get poor reception from the MAZDA CONNECT system?
This may be a normal audio operation of the vehicle.
Example: AM Radio poor reception
AM signals bend around such things as buildings or mountains and bounce off the
ionosphere (a region of the earth's atmosphere). Therefore, they can reach longer
distances than FM signals. Because of this, two stations may sometimes be picked
up on the same frequency at the same time.
Answer:
Example: FM Radio poor reception
An FM broadcast range is usually about 40-50km (25-30miles) from the source.
Because of extra coding needed to break the sound into two channels, stereo FM
has even less range than monaural (non-stereo) FM.
Signals from an FM transmitter are similar to beams of light because they do not
bend around corners, but they do reflect. Unlike AM signals, FM signals cannot
travel beyond the horizon. Therefore, FM stations cannot be received at the great
distances possible with AM reception.
Page 13 of 16
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2018 Mazda North American Operations, U.S.A.
Service Alert No.: SA-034/18
Last Issued: 07/16/2018
Atmospheric conditions can also affect FM reception. High humidity will cause
poor reception. However, cloudy days may provide better reception than clear
days.
Example: FM Radio poor reception caused by multipath noise:
Since FM signals can be reflected by obstructions, it is possiuble to receive both
the direct signal and the reflected signal at the same time. This causes a slight
delay in reception and may be heard as a broken sound or a distortion. This
problem may also be encountered when in close proximity to the transmitter.
Example: FM Radio poor reception caused by flutter/skip noise
Signals from an FM transmitter move in straight lines and become weak in valleys
between tall buildings, mountains, and other obstacles. When a vehicle passes
throuhg such an area, the reception conditions may change suddenly, resulting in
annoying noise.
Page 14 of 16
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2018 Mazda North American Operations, U.S.A.
Service Alert No.: SA-034/18
Last Issued: 07/16/2018
Example: AM/FM Radio poor reception caused by weak signal noise
In suburban areas, broadcast signals become weak because of distance from the
transmitter. Reception in such fringe areas is characterized by sound break up.
Example: AM/FM Radio poor reception caused by strong signal noise
This occurs very close to a transmitter tower. The broadcast signals are extremely
strong, so the result is noise and sound breakup at the radio receiver.
Example: AM/FM Radio poor reception caused by station drift noise
Page 15 of 16
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2018 Mazda North American Operations, U.S.A.
Service Alert No.: SA-034/18
Last Issued: 07/16/2018
When a vehicle reaches the area of two strong stations broadcasting at similar
frequencies, the original station may be temporarily lost and the second station
picked up. At this time there will be some noise from this disturbance.
Question: (22 of 22) Why am I getting a MAZDA CONNECT Temperature Warning message?
The warning message (Display is too Hot. Screen performance may be decreased
until it cools.) displays when the MAZDA CONNECT* screen temperature is above
176 degrees Fahrenheit (80 degrees Celsius).
Answer:
Normal screen operation will resume when the screen temperature cools. If the
warning message remains on, have the vehicle inspected at an authorized Mazda
dealer.
Page 16 of 16
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2018 Mazda North American Operations, U.S.A.